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en-us Troubleshooting
34
Issue Cause and troubleshooting
The program duration changes
during the wash cycle.
The unbalanced load detection system eliminates an imbalance by repeatedly redis-
tributing the laundry.
▶Not a fault – no action required.
Note:When loading, where possible, place large and small items of laundry to-
gether in the drum. Laundry items of different size distribute themselves better dur-
ing the spin cycle.
Foam detection system switches on a rinse cycle if foam build-up is too high.
▶Not a fault – no action required.
There is no water visible in the
drum.
Water is below the visible area.
▶Not a fault – no action required.
▶Do not add any extra water to the appliance while it is operating.
Drum jerks after the program
starts.
This is caused by an internal motor test.
▶Not a fault – no action required.
Residual water is present in the
compartment .
Insert in compartment is blocked.
▶→
"Cleaning the detergent drawer", Page26
Vibrations and movement of the
appliance whilst spinning.
Appliance is not correctly aligned.
▶→
"Aligning the appliance", Page15
The appliance feet are not fixed.
▶Secure the appliance feet.
→
"Aligning the appliance", Page15
Transit bolts have not been removed.
▶→
"Removing the transit bolts", Page13
.
Drum rotates, water does not flow
in.
Load detection is active.
▶Not a fault – no action required.
Note:The load detection can take up to 2 minutes.
Heavy foam build-up. Detergent dosage is too high.
▶Immediate measure: Mix one tablespoon of fabric softener with 0.5 US quarts
(0.5 liters) of water and pour the mixture into the left-hand compartment (not for
outdoor clothing, sportswear or items stuffed with down).
▶Reduce the amount of detergent for the next washing cycle with the same load.
High spin speed not reached. A low spin speed is selected.
▶The next time you run a wash cycle, set a higher spin speed.
Unbalance load detection system is using a reduced spin speed to eliminate an un-
balance.
▶Redistribute the laundry in the drum.
Note:Where possible, mix large and small items in the drum. Laundry items of dif-
ferent size distribute themselves better during the spin cycle.
▶Start the Rinse/Spinprogram.
The spin program does not start. Drain pipe or water outlet hose is blocked.
▶Clean the drain pipe and the water outlet hose.
Drain pipe or water outlet hose is kinked or trapped.
▶Ensure that the drain pipe and water outlet hose are not kinked or trapped.
The unbalanced load detection system has interrupted the spin cycle because the
laundry is unevenly distributed.
▶Redistribute the laundry in the drum.
Note:Where possible, mix large and small items in the drum. Laundry items of dif-
ferent size distribute themselves better during the spin cycle.
▶Start the Rinse/Spinprogram.
Rushing, hissing noise. Water is flushed under pressure into the detergent drawer.
▶Not a fault – normal operating noise.
Loud noises during the spin cycle. Appliance is not correctly aligned.
▶→
"Aligning the appliance", Page15
The appliance feet are not fixed.
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