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13
PROBLEM POSSIBLE CAUSE SOLUTION
No espresso is delivered No water in the tank Fill the tank with water
The holes in the lter holder are blocked Clean the lter holder spout holes
The espresso boiler outlet is blocked Clean as described in the section “13.3
Cleaning the boiler outlet”
Scale/hard water deposits in the water
circuit
Perform the descaling procedure as de-
scribed in the section “14.1 Descaling
the espresso unit”
The tank is not correctly in place and the
valve on the bottom is not open
Press the tank down lightly to open the
valve on the bottom
The espresso coee drips from the edges
of the lter holder rather than the holes
The lter holder is inserted incorrectly Attach the lter holder correctly and ro-
tate rmly as far as it will go
The holes in the lter holder spouts are
blocked
Clean the spout holes.
The pump is excessively noisy The water tank is empty Fill the tank
The tank is not correctly in place and the
valve on the bottom is not open
Press the tank down lightly to open the
valve on the bottom
The espresso is cold The “Espresso ON/OFF” integrated light
was ashing when the coee button was
pressed
Wait until the “Espresso ON/OFF” inte-
grated light stop ashing
No preheating was done Preheat as described in the section “8.1
Preheating the coee unit”
The cups were not preheated Heat the cups by rinsing them in hot
water
Scale/hard water deposits in the water
circuit
Perform the descaling procedure as de-
scribed in the section “14.1 Descaling
the espresso coee unit”
The espresso crema is too light (delivered
from the spout too fast)
The pre-ground coee is not pressed
down rmly enough
Press the pre-ground coee down more
rmly (g. 18)
There is not enough pre-ground coee Increase the quantity of pre-ground
coee
The pre-ground coee is too coarse Use only pre-ground coee for espresso
makers
The wrong type of pre-ground coee is
being used
Change the type of pre-ground coee
15. TROUBLESHOOTING
Below is a list of some of the possible malfunctions.
If the problem cannot be resolved as described, contact Customer Services.
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