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20.4.2 Repair Service
If it becomes necessary to return your device for repair, please contact us first and then
download the repair service form from
www.autel.com, and fill it in. The following
information must be included:
⚫ Contact name
⚫ Return address
⚫ Telephone number
⚫ Product name
⚫ Complete description of the problem
⚫ Proof-of-purchase for warranty repairs
⚫ Preferred method of payment for non-warranty repairs
NOTE
For non-warranty repairs, payment can be made with Visa, Master Card, or with
approved credit terms.
Send the device to your local agent, or to the below address:
8th Floor, Building B1, Zhiyuan, Xueyuan Road, Xili, Nanshan, Shenzhen, 518055,
China
20.4.3 Other Services
You can purchase the optional accessories directly from Autel’s authorized tool
suppliers, and/or your local distributor or agent.
Your purchase order should include the following information:
⚫ Contact information
⚫ Product or part name
⚫ Item description
⚫ Purchase quantity
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