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32
Troubleshooting guide
PROBLEM Possible cause What to do
Used coffee
cake is wet
A little water will remain on top
of the used coffee cake.
Rest group handle on the drip tray for 5
sec to allow the water to dissipate before
disposing cake.
Too many coffee grinds used. Dose less coffee grinds.
Dual wall filter baskets being
used.
Dual wall filter baskets will keep the
coffee cake wetter than single wall filter
baskets.
Espresso pours
into cupunevenly
Uneven tamping.
Ensure coffee grinds are tamped evenly.
Obstruction in the group head or
group handle.
Check there is nothing obstructing the
group head or group handle. Clean group
head / group handle.
Pump makes an
unusual noise
No water in the reservoir. Fill water tank with water.
Prime water through the group head,
press the 1 CUP button. Allow water to
run through.
Water tank is not correctly
positioned.
Insert the water tank into the back of the
unit.
New pre-infusion profiles has
been selected.
Different pre-infusion profiles make a
different noise at the start of an espresso
extraction. See Customisable – extraction
pre-infusion profile, page 21.
Water around
Drip Tray area
or on benchtop
Water overflowing from drip tray. Empty if the red water level indicator
appears through the drip tray grill.
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