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30
Troubleshooting guide
PROBLEM Possible cause What to do
Group handle is
tight to turn in
the group head
The group head silicone seal is
new and needs bedding in.
Keep using. The seal will bed in during the
first few uses and become easier to turn.
Too much coffee in the filter
basket.
Dose less coffee grinds.
Group handle
is loose or
comes off
during espresso
extraction
Group handle is not attached
correctly or has not been
tightened sufficiently.
Ensure both tabs of the group handle are
fully inserted into the group head and
rotated to the centre position. See
Your
guide to café quality coffee, page 11
No filter basket inserted in the
group handle.
Ensure a filter basket is inserted into the
group handle before using in thegroup
head.
Group head silicone seal is
damaged or worn.
See Care and cleaning, page 25.
Contact Sunbeam Customer Care.
Espresso
squirts or
trickles down
the side of
the group
head during
extraction
Coffee grind is too fine. Change to a coarser grind.
Too much coffee in the filter
basket.
Dose less coffee grinds.
Coffee grinds tamped too hard. Apply less force during tamping.
Top edge of filter basket hasnot
been cleaned of loose coffee
grinds.
Wipe around top edge of the filter basket
before inserting into group head. See Your
guide to café quality coffee, page 11.
Group head inside rim, silicon seal
or shower headis dirty.
Clean the parts with a damp cloth. See Care
and cleaning, page 25
Group head silicone seal is
damaged or worn.
See Care and cleaning, page 25.
Contact Sunbeam Customer Care.
Espresso
is too cold
Coffee beans being stored inthe
fridge or freezer.
Store coffee beans in a dry, airtight
container. Place in a cool dark cupboard.
Custom extractiontemperature
being used.
Use the default 92°C extraction temperature.
See Customisable -extraction temperature,
page 22.
Cup or glass was cold prior to
espresso pour.
Pour hot water from the hot water tap into
the cup before extracting espresso.See Your
guide to café quality coffee, page 10.
Group head or group handle not
warmed before use.
Hold the empty filter basket into the group
handle. Insert group handle in the group
head and press the 1 CUP button. Allow
water to run through. See Your guide to café
quality coffee, page 11
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