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31
Troubleshooting guide
PROBLEM Possible cause What to do
No espresso
pours
No water in the water tank.
Fill water tank with water. Prime water
through the group head, press the 1 CUP
button. Allow water to run through.
Coffee grind is too fine.
Change to a coarser grind.
Too much coffee in the filter
basket.
Dose less coffee grinds.
Coffee grinds tamped too hard.
Apply less force during tamping.
Custom shot volume being used.
Reset to the default shot volumes. See
Customisable - shot volumes, page 20.
Filter basket is blocked.
See Care and cleaning, page 7.
Group head is dirty.
A cleaning cycle is required.
See Cleaning cycle, page 25.
Group head is blocked.
A descaling cycle is required.
See Descaling cycle, pages 28-29
Espresso pours
out in drips
(Over extracted)
Coffee grinds are too fine.
Change to a coarser grind.
Too much coffee in the filter
basket.
Dose less coffee grinds.
Coffee grinds tamped too hard.
Apply less force during tamping.
Machine has scale build up. A descaling cycle is required. See
Descaling cycle, pages 28-29
Espresso does
not have any
rema, orcrema
is thin(Under
extracted)
Coffee beans are old or dry. Use freshly roasted coffee beans. See Tips
for coffee and tamping, page 14.
Coffee grinds too coarse. Change to a finer grind.
Not enough coffee in the filter
basket.
Dose more coffee grinds.
Grinds not tamped (compacted)
enough.
Tamp more firmly. See Espresso extraction
guide, page 15.
Espresso shot
volume too much
or too little
Custom shot volumes being
used.
Restore to default shot volumes or change
your custom shot volumes. See Customisable
- shot volumes, page 20.
Espresso tastes
bitter
Type of coffee beans being used.
Try different brands of coffee beans.
Custom extraction temperature
being used.
Use the default 92°C extraction
temperature. See Customisable -
extraction temperature, page 22.
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