CAFÉ SERIES DUO
ESPRESSO MACHINE
User Guide
EMM7200
2
XxxContents
2 - 3 Sunbeam’s Safety Precautions
4 - 6 Features of your Café Series Duo
7 More details about your Café Series Duo
8 - 9 Let’s get you started
10 - 13 Your guide to café quality coffee
14 Tips for coffee and tamping
15 Tips for perfect espresso extraction
16 - 17 Tips for milk texturing
18 - 19 Coffee styles to try
20 Customisable - shot volumes
21 Customisable - extraction pre-infusion profile
22 - 23 Customisable - extraction and steam temperature
23 Customisable - steam pump rate
23 Restore all default settings
24 Eco mode
25 - 27 Care and cleaning
28 - 29 Descaling
30 - 35 Troubleshooting guide
36 Warranty
37 Accessories available for purchase
Sunbeam’s Safety Precautions
FOR YOUR SUNBEAM CAFÉ SERIES DUO
ESPRESSO MACHINE:
• Always place the unit on a flat, level surface.
• Do not operate whilst placed in a cabinet.
• Do not operate without water in water tank.
Fill water tank with filtered water. Observe
the maximum filling volume is 3 litres.
• Do not remove the group handle during the
espresso pour or water flow as the unit is
under pressure. Removing the group handle
during either of these operations can lead to
a scalding or injury.
• The steam wand and hot water tap become
very hot during milk texturing and water flow.
This may cause burns in case of contact.
Therefore, avoid any direct contact with the
steam wand.
• Do not allow the power cord to come into
contact with the hot parts of the machine,
including the warming plate and steam wand.
• Do not place hands directly under the steam,
hot water or espresso pour as this can lead to
a scalding or injury.
• The temperature of accessible surfaces may
be high when the appliance is operating. Even
after use, the heating element surface is
subject to residual heat after use.
• Always switch off and unplug at power outlet
before cleaning the espresso machine.
• Children should not perform cleaning and
user maintenance without supervision.
• Always switch off and unplug at power outlet
if there is any problem during the coffee
making process.
• Do not use an appliance for any purpose
other than its intended use. Injury could
occur from misuse.
3
XxxSunbeam’s Safety Precautions
3
Important Instructions - retain for future use
If you have any concerns regarding the performance and use of your appliance, please visit
the Sunbeam Website or contact Sunbeam Consumer Care - details are on the back page.
Ensure the above safety precautions are understood.
• Read carefully and save all the instructions
provided with an appliance.
•
Always turn the power off at the power outlet
before you insert or remove a plug. Remove by
grasping the plug - do not pull on the cord.
•
Turn the power off and remove the plug when
the appliance is not in use and before cleaning.
•
Do not use your appliance with an extension
cord unless this cord has been checked and
tested by a qualified technician or
service person.
•
Always use your appliance from a power outlet
of the voltage (A.C. only) marked on
the appliance.
•
This appliance is not intended for use by
persons (including children) with reduced
physical, sensory or mental capabilities, or
lack of experience and knowledge, unless they
have been given supervision or instruction
concerning use of the appliance by a person
responsible for their safety.
•
Children should be supervised to ensure that
they do not play with the appliance.
•
The temperature of accessible surfaces may
be high when the appliance is operating.
•
Never leave an appliance unattended while
in use.
•
Do not place on top of any other appliance.
•
Do not use an appliance for any purpose other
than its intended use.
•
Do not place an appliance on or near a hot gas
flame, electric element or on a heated oven.
•
Do not let the power cord of an appliance hang
over the edge of a table or benchtop or touch
any hot surface.
•
Do not operate any electrical appliance with
a damaged cord or after the appliance has
been damaged in any manner. If damage
is suspected, return the appliance to the
nearest Sunbeam Appointed Service Centre for
examination, repair or adjustment.
•
For additional protection, appliance should
be supplied through a residual current device
(RCD) having a rated residual operating current
not exceeding 30 mA;
•
Do not immerse the appliance in water or any
other liquid unless recommended.
•
Appliances are not intended to be operated by
means of an external timer or separate remote
control system.
•
This appliance is intended to be used in
household and similar applications such as:
staff kitchen areas in shops, offices and other
working environments; farm houses; by clients
in hotels, motels and other residential type
environments; bed and breakfast
type environments.
Sunbeam is very safety conscious when designing and manufacturing consumer products,
but it is essential that the product user also exercise care when using an electrical appliance.
Listed below are precautions which are essential for the safe use of an electrical appliance:
4
Features of your Sunbeam Café Series Duo
A, B
C
G
H
I
J
K
L
D
E
F
A. Accessories storage home
Accessories underneath the water tank
lid: 1 and 2 cup single wall filter baskets,
1 and 2 cup dual wall filter baskets,
cleaning disc and cleaning pin.
B. 3L water tank
Top fill removable 3L water tank with
integrated anti-calc water filter.
C. Warming plate
Preheats cups and glasses which helps
to retain the essential characteristics of
true espresso aroma and a rich, sweet
taste.
D. Steam lever
Rotate for instant and continuous steam.
E. 360° swivel steam wand
Ball joint movement with silicone cover.
Allows movement of the steam wand to
desired position without burning fingers.
F. Removable drip tray and grill
Includes a water level indicator which
floats through the stainless steel grill
to indicate when the drip tray is full and
requires emptying.
G. Hot water lever
Rotate to start and stop the flow of hot
water from the hot water tap.
H. Hot water tap
Delivers hot water for long blacks and
pre-heating cups.
I. Group head - 58mm commercial size
The wider size allows more even
extraction of the tamped coffee grinds.
J. Group handle - 58mm commercial size
The wider size ensures the coffee
grinds are more evenly spread.
K. Stainless steel and die cast design
The wider size ensures the coffee grinds
are more evenly spread, and easier
to tamp.
L. Cord storage
Conveniently stow excess cord by
pushing the cord inside the machine to
keep benchtop tidy..
Accessories
• Stainless steel milk jug
• Tamper
• Measuring spoon
• 1 and 2 cup 58mm single wall filter
baskets – for freshly ground coffee
grinds
• 1 and 2 cup 58mm dual wall filter
baskets – for pre-ground coffee grinds
• Cleaning disc
• Cleaning pin
5
Features of your Sunbeam Café Series Duo
M. Low water indicator
When the machine is low on water,
the FILL TANK light will be illuminated
and the machine will let you know by
beeping.
N. Milk temperature gauge
Provides feedback and guides you to
the perfect velvety-smooth café milk.
Suitable for all milk types.
O. Espresso pressure gauge
Provides feedback for espresso
extraction pressure
.
P. STANDBY button
Press button to turn on the machine.
The light will illuminate and pulse to
indicate it is heating up. The machine
will automatically enter eco mode
after 1 hour of non-use. To reactivate
the machine, press any button on the
control panel. After a further 4 hours
of non-use, the machine will beep once
and then
turn off.
Q. MANUAL, 1 CUP and 2 CUP buttons
With preset single shot and double shot
volumes. For manual extraction, press
the MANUAL button to start extraction.
When desired volume is reached, press
button again to stop. Automatically
stops after 240mL.
R. PROGRAM button
Allows the shot volume, pre-infusion,
espresso and steam thermoblock
temperature to be manually adjusted.
.
6
Features of your Sunbeam Café Series Duo
N
O
M
P
Q
R
Dual Thermoblock Technology
Dual Thermoblock ensures fast heat up,
and simultaneous espresso extraction and
milk steaming. Only the required amount of
water is heated for speed and efficiency. The
Thermoblock heats water so that espresso
extracts at 92°C for the optimum extraction
of oils from the tamped coffee grinds.
Temperatures above or below will result in
burnt/bitter or weak tasting espresso.
Advanced PID controller
The PID monitors and controls the
Thermoblock to ensure water is always
delivered to tamped coffee grinds at the
precise temperature needed.
Gentle pre-infusion
Small amounts of water are gently introduced
onto the tamped coffee grinds prior to the
steady flow of water, for a richer flavoured
espresso.
58mm commercial size group
head and handle
Extract the maximum amount of flavour
The group head and the group handle are
58mm commercial sized, just like the local
café.
•
The wider size ensures the coffee grinds
are more evenly spread in the filter baskets.
The coffee grinds are easier to fill, tamp and
remove after use.
•
The 58mm group handle allows a more
even extraction of the tamped coffee grinds,
resulting in an authentic café quality coffee.
Auto Shot and customisable
volumetric control
Right quantity of espresso in your cup
•
Auto Shot is the easiest way to create a
great espresso. Press the 1 CUP or 2 CUP
buttons to pour the right amount.
•
All extraction buttons can be customised
to deliver the shot volumes preferred. For
more information, see pages 20 – 21.
Customisable extraction
and steam temperature
Temperature they way you like it
•
Water temperature can be changed from
the recommended 92°C, in 2°C increments,
to cater for personal preferences. For more
information, see pages 22-23).
•
Steam temperature can be changed in
increments of 5°C. Steam pump rate can
also be customised for a wetter or dryer
steam. For more information, see page 23).
Temperature sensing steam wand
The 4 BAR steam pump produces instant,
constant steam pressure for texturing milk.
An important factor when texturing milk is
temperature. The steam wand integrates a
patented temperature sensing device that
relays the temperature of the milk to the
milk temperature gauge. It will guide you to
the perfect velvety-smooth café milk and let
you know when your textured milk is ready.
Suitable for all milk types.
7
More details about your Sunbeam Café Series Duo
Everything you need to know after
unboxing your new coffee machine.
Step 1. Remove packaging
- Ensure all packaging has been removed.
Step 2. Position machine
-
Ensure the machine is positioned onto a
dry, stable, flat and horizontal benchtop.
Step 3. Wash and dry parts
- Wash the parts listed below in warm
water with a mild detergent:
- Milk jug
- Tamper
- Measuring spoon
- 1 and 2 cup 58mm single wall filter
baskets
- 1 and 2 cup 58mm dual wall filter baskets
- Water tank
- Group handle
- Rinse and allow thorough air drying.
Step 4. Place accessories
- Place the accessories underneath the
water tank lid: 1 and 2 cup single wall
filter baskets, 1 and 2 cup dual wall filter
baskets and cleaning disc.
- Place the tamper on the warming plate.
Step 5. Preparing to prime machine
• Fill water tank
- Remove the water tank from the back or
fill directly from the top water tank lid.
- Fill with cold filtered water.
- Insert the tank into position or close the
water tank lid.
• Power
- Ensure that the steam and hot water
- Insert the power plug into a 230-240V AC
power outlet and switch the power on.
- Press the STANDBY to turn on the
machine.
- Press the STANDBY button will
illuminate and pulse to indicate the
Thermoblock is heating up.
- When the STANDBY, MANUAL, 1 CUP,
2 CUP buttons are fully illuminated, the
machine is ready to use.
8
Let's get you started
Important: This priming step must be
completed prior to first use or if the
machine has been inactive over a long
period of time.
Note: Make sure that the water tank is
clean and free of any debris, as any fine
particles can block the water flow.
Note: When the machine is low on water,
it'll beep and let you know.
• Insert group handle
- Insert the 2 CUP filter basket in the
group handle.
- Align the group handle with the 'INSERT'
position located on the left of the group
head.
- Insert the group handle flat against the
group head, then turn the group handle
right all the way to the centre position.
Step 6. Prime espresso machine
- Press the 2 CUP button and water
should start flowing from the group
head.
- Allow water to run through until it stops.
- The machine will return to the READY
state.
- Position steam wand over the drip tray.
- Rotate steam lever to ON position.
- Allow steam to run through for 20 sec.
- Return steam lever to OFF position.
- Now the espresso machine should be
thoroughly primed.
- Wash group handle, milk jug and filter
baskets in warm water and dry before
making your first coffee.
- If water is not flowing from the group
head or steam wand, repeat Step 6.
- If water is still not running through,
contact Sunbeam Customer Care.
Details are on the back page.
9
Let's get you started
Note: Turning the group handle to the
centre position might be tight for the
first few uses.
Note: For the first few seconds the pump
will make a louder than usual noise as it
begins pumping the water through.
Quarter fill cup with hot water.
Return hot water lever to OFF position.
Press 2 CUP button.
10
Barista Tip: For best
espresso results, use
filtered water.
Place cup on drip tray under the hot water
tap. Rotate hot water lever to ON position.
Select either:
- 1 CUP filter basket
- 2 CUP filter basket
Press STANDBY button, the
light will pulse to indicate
machine is heating up.
Wipe filter basket with a dry
cloth.
When STANDBY, MANUAL, 1 CUP & 2 CUP buttons are
fully illuminated, machine is ready to use.
1. Check water 2. Start Up
3. Warm cup with hot water
4. Select filter baskets 5. Warm group head, handle and filter
Your guide to café quality coffee
Empty cup after
20-30 sec.
Make café quality coffee twice as fast with Dual Thermoblock heating system – prep coffee and milk at the same
11. Espresso extraction
Group handle
should be in the
centre position.
11
Your guide to café quality coffee
Keep group handle
flat, align, insert and
turn into group head
.
Press either:
- 1 CUP button = 30mL shot
- 2 CUP button = 60mL shot
- 1 CUP = 13-15g coffee grinds
- 2 CUP = 20-22g coffee grinds
Evenly tamp grinds to level indicated.
Wipe away excess grinds
to clear edges.
Place cup under
group handle.
Extraction begins
and will
automatically stop.
6. Dose coffee grinds 7. Tamp
10. Position cup9. Insert group handle8. Wipe excess grinds
12. Optimum
extraction
13. Remove coffee cake
If using pre-ground coffee, select the 1 CUP or 2 CUP dual wall
filter basket. Insert filter basket into group handle. Dose coffee
grinds into group handle.
Barista Tip: For café quality coffee, always use good quality coffee beans. Coffee beans have the best flavour between 5 – 20 days after roasting.
Remove used coffee
cake from group
handle.
Turn group handle
and remove from
group head.
Pressure gauge
guides you to
the optimum
extraction. To
improve extraction,
see Espresso
Extraction Guide.
If using fresh coffee beans and grinder, select the 1 CUP or
2 CUP single wall filter basket. Insert filter basket into group
handle. Grind directly into group handle.
Freshly ground
coffee
Pre-ground
coffee
MAX
FINGER
WIDTH
12
3
4°C
FILL
MAX
12
14. Prep milk jug 15. Before milk texturing
16. Position steam wand 17. Start milk texturing
18. Milk texturing
Texturing makes
a smooth hissing
noise.
Check milk is
moving in a
whirlpool action.
Insert steam wand arm at 12 o'clock,
tip at 3 o'clock, finger width from edge
and just below the surface of the milk.
Some water may come out of
the steam wand. Let this run
for a few seconds till steam
pressure is high.
Return steam lever
to OFF position.
Fill jug with cold milk
just below the bottom
of the spout.
Rotate steam lever to
ON position.
Barista Tip:
For best
milk texturing
results, ensure
steam pressure
is high before
starting milk
texturing.
Rotate steam lever
to ON position.
Milk ready when milk
gauge needle reaches
OPTIMUM zone.
Return steam lever
to OFF position.
As milk level rises,
lower jug to keep tip
just below surface.
When desired microfoam
achieved, immerse steam
wand half way.
Remove steam
wand from jug.
Your guide to café quality coffee
21. Wash parts
13
Your guide to café quality coffee
19. Clean and purge steam wand
20. Milk finishing touches
Pour milk in one
steady motion.
Tap jug to release
larger air bubbles.
Swirl jug to blend
milk and create a
silky texture.
Milky water will
come out of steam
wand.
Return steam lever
to OFF position.
Wipe steam wand
and tip with a damp
cloth.
Rotate steam lever
to ON position for
1 - 2 sec.
Barista Tip:
To keep optimum
steam wand
performance,
always clean and
purge steam wand
immediately after
milk texturing.
Check if drip tray needs emptying. Empty water from drip tray and wash in warm water.
Wash parts with warm water.
22. Drip tray clean up
1. Coffee beans
For optimum flavour and extraction:
- Buy freshly roasted coffee beans in small
250g batches to reduce the storage time.
- Use within two weeks of opening.
- Store coffee beans in a dry, airtight
container. Place in a cool dark cupboard.
2. Filter baskets
• Single wall filter baskets
These work with freshly ground coffee
grinds.
\• Dual wall filter baskets
These work best with pre-ground coffee
grinds, but can also be used for freshly
ground coffee grinds.
3. Grind dosage and tamp force
For best results, the amount of coffee
grinds dosed should remain consistent.
Evenly tamp coffee grinds to the level
indicated, with firm force 10-15kg.
The way the espresso pours will tell
you everything.
1. Extraction time
Extraction pour time is a good indicator of
the quality of the pour. The optimum time
per shot varies between types and freshness
of coffee beans. In general, the pour time
should be between 20-30 seconds for both 1
CUP and 2 CUP shots.
2. Espresso pressure gauge
The pressure gauge shows you how much
pressure is applied to your coffee during an
extraction.
• Optimum Extraction
When the espresso pressure gauge needle
is positioned anywhere within the OPTIMUM
zone during extraction, this indicates
the espresso has been extracted at the
optimum pressure.
A quality pour has a steady flow with a
consistency similar to that of warm honey.
The resulting crema is dark golden.
The sweetest flavours and oils have been
extracted creating a rich tasting espresso.
• Under Extraction
When the espresso pressure gauge needle
is positioned in the lower zone during an
extraction, this indicates the espresso has
been extracted with insufficient pressure.
14
Tips for coffee and tamping
One Cup Two Cup
Important: Old coffee beans will have a
fast extraction and will produce an under
extracted tasting espresso. The espresso
pressure gauge will not produce an
accurate reading if using old coffee beans.
D
U
A
L
W
A
L
L
D
U
A
L
W
A
L
L
One Cup Two Cup
Note: Pre-ground coffee grinds are too
coarse to use with single wall filter baskets.
Note: It is normal for the correct dose of
coffee grinds to appear overfilled in the filter
basket before tamping.
This occurs when the water flow through
the ground coffee is too fast - too little of
the essential oils, flavours and colours from
the coffee grinds have been extracted. This
creates a watery and sour tasting espresso.
The pour is fast and light in colour, the
resulting crema is thin with a creamy light
brown colour which quickly dissipates.
Under extraction can be caused by the
grind being too coarse, not enough coffee
in the filter basket, using old coffee and/or
tamping too soft.
• Over Extraction
When the espresso pressure gauge needle
is positioned in the upper zone during
extraction, this indicates the espresso
pressure has been extracted with too much
pressure. This occurs when the water flow
through the ground coffee is too slow.
The extraction may drip throughout the
entire pour or there may be no pour. This
occurs when too much of the essential oils,
flavours and colours from the coffee grinds
have been extracted. This creates a bitter
tasting espresso. The resulting crema is
very dark.
Over extraction can be caused by the grind
being too fine, too much coffee grinds in the
filter basket and/or tamping too hard.
4. Look for colour change
The optimum shot contains 3 elements:
Heart: At the base - starts out dark brown.
Body: Blends with the heart - becomes a
rich caramel with reddish reflections.
Crema: The layer on top of the body -
dark golden.
Crema -
Body -
Heart -
5. Espresso Extraction Guide
This guide will help to improve espresso extraction, to achieve great tasting coffee, every time.
UNDER EXTRACTION OPTIMUM EXTRACTION OVER EXTRACTION
Pour*^
Extraction too fast
Pours for under 15 sec
Steady-flow extraction
Pours for 20-30 sec
Extraction too slow
Pours for over 35 sec
Colour
Pale brown
Crema-light brown
Rich caramel
Crema-dark golden
Very dark brown
Crema-dark brown
Taste Sour, acidic, watery Rich, sweet, vibrant Bitter, dry, grainy
Grind Size^^
Too coarse
Use a finer grind
Just right
Too fine
Use a coarser grind
Dosage
Not enough grinds
Use more grinds
One Cup = 13-15g
Two Cup = 20-22g
Too many grinds
Use less grinds
Tamp
Not enough tamp force
Tamp firmer
Just right-firm force
10-15Kg of force
Too much tamp force
Tamp lighter
* If using pre-ground coffee grinds, use dual wall filter baskets.
^ Ensure coffee beans or pre-ground grinds are fresh.
^^ Old coffee beans no matter the Grind Setting will have a fast extraction and will
produce an under extracted tasting espresso
15
Tips for Perfect Espresso Extraction
Milk texturing is the steaming of milk.
Key elements of textured milk
Milk that has been textured correctly has
a thick, rich microfoam with a silky sheen.
Texturing involves both heating and aerating
milk using steam. Vital elements include
positioning of the steam wand, when to
adjust the milk jug position and reaching the
correct temperature. Use the below steps to
help you create café-style microfoam.
1. Fill milk jug
Add cold milk around 4°C into a chilled
clean stainless steel jug.
Fill to the bottom of the spout.
2. Steam warm up
For best milk texturing results, allow steam
pressure to build up before milk texturing.
Rotate the steam lever to ON position and
allow steam to run for a few seconds. Return
lever to OFF position before inserting the
milk jug.
3. Position
Place the steam wand arm in the jug spout
at the 12 o'clock position, with the steam
wand tip in the milk at the 3 o'clock position,
a finger width away from the edge of the Jug.
Keep steam wand tip just under the surface
of the milk. Rotate steam dial to ON position
to start texturing. A whirlpool action should
be created in the jug.
4. Sound
How air is introduced to the milk
determines the consistency of the foam. If
large gulps of air are added to the milk, the
foam will have large bubbles. Introducing
air to the milk in a controlled, gentle fashion
indicated by a gentle hissing sound, will
ensure the milk has fine aerated microfoam.
5. Keeping steam tip position
As the steam heats and textures the milk,
the milk will stretch causing the level of
the milk in the jug to rise. As this happens
follow the level of the milk by lowering the
jug, keeping the steam wand tip just below
the surface.
FINGER
WIDTH
12
3
16
Tips for milk texturing
FILL
MAX
4°C
FINISHED
MAX
Note: The volume of milk will increase or
’stretch’ during texturing, so don’t overfill
the Jug.
Note: Some adjustments to technique will
be required when using non-dairy milk.
Barista Tip: milk texturing sounds
• Gurgling - tip not deep enough, raise jug.
• Smooth Hissing - just right for latte.
• Screeching - tip too deep, lower jug
.
6. Amount of foam
Create the amount of microfoam you
want. Cappuccinos traditionally have more
microfoam than flat whites.
(See Coffee styles to try, pages 18-19)
7. Immerse tip
After creating the desired amount of foam,
immerse the steam wand half way deep into
the milk. This heats all the milk and pulls
in milk instead of air. This ensures the milk
and foam are blended together, making it
denser and smoother.
8. Correct temperature
The temperature sensing steam wand and
milk temperature gauge provides feedback
and guides you to the perfect velvety-
smooth café milk. Suitable for all milk types
9. Clean and purge the steam wand
After milk texturing, rotate the steam lever
to the OFF position and remove the jug from
under the steam wand. Wipe the steam
wand and tip with a damp cloth. Position
the steam wand over the drip tray. Rotate
the steam lever to the ON position for a few
seconds, then return the lever to the OFF
position. This will remove any excess milk
inside the steam wand.
10. Tap and swirl the jug
Gently tapping the jug on the benchtop
helps to release larger trapped air bubbles.
Swirling helps the milk and froth to combine
for an even consistency and a
silky appearance.
11. The finishing touches
Pour the milk into your cup in one steady
motion.
MILK
TEMPERATURE
Full and Skim 60-65
°C
Almond
55-65°C
Soy 55-60
°C
Coconut
65-70°C
17
Tips for milk texturing
Note:
Above recommendations might
vary from one milk brand to another and
depending on your taste preference.
Barista Tip: Milk Temperature
• Under - if not heated long enough,
it will be warm with little texture.
• Optimum - see table below.
• Over - if heated for too long it will start
to boil around 72°C and will have a
burnt taste with all texture lost.
18
Coffee styles to try
Espresso (Short Black)
Espresso is a concentrated, full bodied coffee with a stable layer of
crema on top. An espresso is the foundation of all café coffee.
• Espresso glass (90mL)
• Single or double shot of espresso (30mL-60mL)
Ristretto
A ristretto is an extremely short espresso, distinguished by its
intense flavour, aftertaste and its thin crema on top.
• Espresso cup (30mL)
• Half a single shot of espresso (15mL)
Long Black (Americano)
A standard espresso with hot water added. The hot water is added
first so that the crema is maintained.
• Cup (190mL)
• Hot Water (to preference)
• Single or double shot of espresso (30mL-60mL)
Con Panna
Con Panna, Italian for ‘with cream’, made up of an espresso topped
with lightly whipped cream. It can also be dusted with cinnamon or
drinking chocolate.
• Cup (190mL)
• Single or double shot of espresso (30mL-60mL)
• Lightly whipped cream - dusted cinnamon.
Macchiato
Macchiato, Italian for ‘to stain or mark’. Traditionally served as a
standard espresso with a dash of cold or textured milk and a small
dollop of textured foam into the middle of the crema.
• Espresso glass (90mL)
• Single or double shot of espresso (30mL-60mL)
• Dash of cold or textured milk and small dollop of textured foam.
19
Coffee styles to try
Flat White
An espresso with textured milk and a thin layer of textured foam
milk on top. The wider cup will create the slim layer of foam, the
signature of the flat white.
• Wide cup (190mL)
• Single or double shot of espresso (30mL-60mL)
• Textured milk and foam.
Latte
An espresso with textured milk and a finger width layer of textured
foam milk on top. The narrower cup will create the thicker layer
of foam.
• Glass or Cup (220mL)
• Single or double shot of espresso (30mL-60mL)
• Textured milk and foam.
Cappuccino
An espresso with ⅓ steamed textured milk, topped with ⅓ creamy
foam and a dusting of chocolate.
• Cup (190-240mL)
• Single or double shot of espresso (30mL-60mL)
• ⅓ Textured milk, ⅓ textured foam - dusted with chocolate.
Mocha
Made in a similar way to a cappuccino but with the addition of
drinking chocolate. Simply stir the chocolate into the espresso prior
to adding the steamed textured milk and foam.
• Cup or tall glass (190-240mL)
• Single or double shot of espresso (30mL-60mL)
• Drinking chocolate (to preference)
• ⅓ Textured milk, ⅓ textured foam.
Babyccino
Steamed textured milk with a layer of foamed milk.
It can also be dusted with chocolate.
• Small cup (90mL)
• No shot of espresso
• Textured milk and textured foam - dusted with chocolate.
Sunbeam Café Series Duo features Auto
Shot Volumetric Control.
It extracts just the right amount of espresso
then automatically stops.
1 CUP (single shot) = 30mL
2 CUP (double shot) = 60mL
At any point during espresso extraction you
can stop the pour by pressing the same
button again.
You can adjust the default shot volumes to
suit how you like your coffee.
Preparing to customise shot volumes
• Check water tank
- Ensure there is enough
water in the tank.
• Check power
Ensure that:
- The power plug is inserted into the outlet
and switched on.
- The levers are in the OFF position.
- The machine is on and in the
READY state.
Customise - 1 CUP shot volume
- Insert 1 CUP filter basket into the group
handle.
- Dose with coffee grinds then tamp.
- Insert group handle into the group head.
- Place cup under group handle.
- Press the PROGRAM button
- Press the 1 CUP button to start the
extraction.
- Press the 1 CUP button again once the
desired volume has been reached.
- The machine will beep twice to indicate
the new 1 CUP shot volume has been set.
Customise - 2 CUP shot volume
- Insert the 2 CUP filter basket into the
group handle.
-
Dose with coffee grinds then tamp.
-
Insert group handle into the group head.
-
Place cup under group handle.
-
Press the PROGRAM button
-
Press the 2 CUP button to start the
extraction.
-
Press the 2 CUP button again once the
desired volume has been reached.
-
The machine will beep twice to indicate the
new 2 CUP shot volume has been set.
20
Customisable - shot volumes
Note: Maximum allowed shot volumes:
1 CUP BUTTON
100mL
2 CUP BUTTON
200mL
21
Customisable - extraction pre-infusion profile
You can select from three pre-infusion
profiles to cater for personal preferences.
- Gentle pre-infusion: Small defined
amounts of water are introduced into
the tamped coffee grinds, gently adding
moisture to bloom the coffee grinds in
preparation for a steady water flow.
This delivers a balanced tasting espresso.
This is the default profile setting.
- Constant pre-infusion: Delivers a
constant, steady water flow from start to
finish.
For a more sharp tasting espresso.
- Progressive Pre-infusion: A single
distinct dose of water is released into the
tamped coffee grinds, followed by a brief
rest period, then a steady water flow.
For a more bright tasting espresso.
- Customise pre-infusion profiles
- Ensure the machine is plugged in and
switched on at the power outlet.
- Do not press the STANDBY button.
- Press and hold down the MANUAL and 1
CUP buttons.
- While holding down the MANUAL and 1
CUP buttons, press the STANDBY button
and then release both the MANUAL and 1
CUP buttons.
To indicate you have activated the
pre-infusion mode, a light on one of the
buttons will illuminate.
- Press and release one of the buttons
below depending on pre-infusion profile
preference:
- Constant pre-infusion: press the
MANUAL button
- Gentle pre-infusion: press the 1
CUP button
- Progressive pre-infusion: press
the 2 CUP button
- When the new pre-infusion profile has
been selected, the machine will beep
twice.
- The machine will then automatically
power on.
Restore to default shot volumes
To restore to factory settings:
-
Ensure machine is plugged in and switched on
at the power outlet.
-
Press and hold the MANUAL button.
-
While holding the MANUAL button, press the
STANDY button and then release the MANUAL
button.
-
The machine will beep 4 times and power on.
Note:
Do not press the STANDY button.
CONSTANT
PREINFUSION
GENTLE
PREINFUSION
PROGRESSIVE
PREINFUSION
Extraction temperature
The espresso Thermoblock heats water so
that espresso extracts at 92°C for a balanced
espress
o.
You can adjust the water temperature used
for espresso extraction, in 2°C increments
between 88°C - 96°C, to cater for different
types of roasted coffee beans and for
personal preference.
- Higher temperatures increase bitterness
and decrease acidity.
- Lower temperatures decrease bitterness
and increase
acidity.
- Check power
- Ensure that the machine is plugged into
and switched on at the power outlet.
- The power plug is inserted into the outlet
and switched on.
- The levers are in the OFF position.
- The machine is on and in the READY state
.
- Adjusting extraction temperature
- Ensure the machine is plugged in and
switched on at the power outlet.
- Press and hold the 1 CUP button.
- While holding the 1 CUP button, press the
STANDBY button and then release the 1
CUP button.
To indicate you have activated the extraction
temperature mode, a light on one of the
buttons will illuminate.
- Press and release one of the buttons
depending on the required extraction
temperature setting:
-4°C:
press the STANDBY button.
-2°C:
press the MANUAL button.
+2°C:
press the 2 CUP button.
+4°C:
press the PROGRAM button.
- When the new temperature setting has
been selected, the machine will beep
twice.
- The machine will then automatically
power on.
Steam temperature
The steam Thermoblock temperature of this
machine delivers a powerful and constant
dry steam for milk texturing.
The temperature of the steam can be
adjusted in 5°C increments.
- Adjusting steam temperature
- Ensure the machine is plugged in and
switched on at the power outlet.
- Press and hold the 2 CUP button.
- While holding the 2 CUP button, press the
STANDBY button and then release the 2
CUP button.
To indicate you have activated the steam
temperature mode, a light on one of the
buttons will illuminate.
This light will remain on for up to 5 seconds
before automatically returning to factory
settings if no action is taken. The machine
will then power on.
22
Customisable – extraction and steam temperature
Note:
Do not press the STANDY button.
Note:
Do not press the STANDY button.
You can easily reset all settings to the
default factory settings.
-
E
nsure the machine is plugged in and
switched on at the power outlet.
- Press and hold the MANUAL button.
- While pressing the MANUAL button, press
the STANDBY button.
- The machine will beep 4 times and will
automatically power on.
23
Customisable – steam pump rate
Restore all default settings
- P
ress and release one of the buttons
depending on the required steam
temperature setting:
-10°C: press the STANDBY button.
-5°C: press the MANUAL button.
+5°C: press the 2 CUP button.
+10°C: press the PROGRAM button.
-
When the new temperature setting has been
selected, the machine will beep twice.
-
The machine will then automatically power
on.
Steam pump rate
The steam pump rate of this machine has
been set at 0.3 seconds on and 0.5 seconds off.
Adjusting the steam pump rate allows you to
make the steam wetter or dryer and aids in the
delivery of a powerful and constant dry steam.
A dry steam is ideal for milk texturing. The
steam rate can be modified in increments of
plus or minus 0.1 seconds.
Adjusting steam pump rate
- Ensure the machine is plugged in and
switched on at the power outlet.
-
Press and hold the PROGRAM button.
-
While holding the PROGRAM button, press
the
STANDBY button and then release
PROGRAM button.
To indicate you have activated the steam pump
rate mode, a light on one of the buttons will
illuminate.
This light will remain on for up to 5 seconds
before automatically returning to factory
settings if no action is taken. The machine will
then power on.
-
Press and release one of the buttons
depending on the required steam
temperature setting:
+0.2 sec: press the STANDBY button.
+0.1 sec: press the MANUAL button.
-0.1 sec: press the 2 CUP button.
-0.2 sec: press the PROGRAM button.
-
When the new steam pump rate setting has
been selected, the machine will beep twice.
-
The machine will then automatically power
on.
Note:
Do not press the STANDY button.
Note:
Do not press the STANDY button.
Eco mode
After 1 hour of inactivity the machine will
automatically switch to eco mode.
- Once the machine is in eco mode, all the
lights on the machine will dim.
- While in eco mode, the machine powers
down to 75% of power.
- After another 4 hours of inactivity, the
machine will beep once and automatically
switch off.You can adjust the time of
inactivity before the machine enters eco
mode.
Adjusting eco mode
- Ensure the machine is plugged in and
switched on at the power outlet.
- Press and hold the MANUAL and
PROGRAM buttons.
- While holding the MANUAL and PROGRAM
buttons, press the STANDBY button and
then release both the MANUAL and
PROGRAM buttons.
- To indicate you’ve activated the eco
mode, a light on one of the buttons will
illuminate.
This light will remain on for up to 5 seconds
before automatically returning to factory
settings if no action is taken. The machine
will then power on.
- Press and release one of the buttons
depending on the required eco mode
setting:
- 30 min: press the STANDBY button.
- 8 hours: press the MANUAL button.
- 26 hours: press the 2 CUP button.
- Does not turn off: press the PROGRAM
button.
- When the new eco mode setting has been
selected, the machine will beep twice.
- The machine will then automatically power
on.
24
Eco mode
Note:
Do not press the STANDY button.
TURN OFF
AFTER 30
MINUTES OF
INACTIVITY.
TURN OFF
AFTER 8 HOURS
OF INACTIVITY.
FACTORY
SETTING:
POWER DOWN
AFTER 1 HOUR
OF INACTIVITY.
TURN OFF
AFTER
ANOTHER 4
HOURS OF
INACTIVITY.
TURN OFF
AFTER 26
HOURS OF
INACTIVITY.
DOES NOT
TURN OFF.
PROGRAM
The espresso making process involves
extracting oils out of coffee grinds.
Deposits of grinds and oils build up over
time, affecting the taste of the coffee and
operation of the espresso machine.
Purging water through the group head
and steam wand, before and after making
each coffee, is the easiest way to keep your
espresso machine clean.
(See Your guide to café quality coffee, pages
10-13)
Cleaning accessories and removable parts
- Clean parts in warm soapy water. Rinse
and dry.
Dishwasher safe parts:
- Stainless steel milk jug
- Stainless steel drip tray grill
- Stainless steel 1 CUP and 2 CUP filter
baskets
- Cleaning disc
Cleaning warming plate and exterior
- When required
Wipe the machine with a soft damp cloth
and a mild detergent, if needed.
Cleaning drip tray
• When required
Empty the drip tray if the red water level
indicator appears through the drip tray grill.
• Weekly
Clean in warm water with a mild detergent,
rinse and dry.
Cleaning group handle and filter basket
• Every time
Wash after each use by rinsing them with
warm water under the tap.
• Regular intervals
Wash in warm water using a mild detergent.
Rinse and dry.
Cleaning shower and group head
• Every time
Run water through before making an
espresso.
Cleaning warming plate and exterior
• Weekly
- Purge water through the group head by
pressing the 1 CUP button.
- Allow water to run through until it stops.
- Wipe the shower head with a damp cloth.
Group head silicone seal
A silicone seal is located in the group head
and creates a seal against the filter basket
when making an espresso.
Over time this seal loses its elasticity and
may require replacement. The seal may
need replacing when watery espresso
leaks from around the group handle during
extraction, or if the group handle is loose
when fully turned to the centre position.
25
Care and cleaning
WARNING: Do not immerse the machine
in water.
CAUTION: To prevent damage to the
appliance do not use alkaline cleaning
agents, abrasives or metal scourers.
NON Dishwasher Safe parts:
- Water tank
- Group handle
- Drip tray
- Tamper
- Cleaning pin
- Cleaning brush
Important:
When not being used, don’t
leave the group handle inserted into the
group head. This will reduce the life of the
silicone seal.
Note: Contact Sunbeam should you think
the group head seal needs replacing. Don’t
attempt to change the seal without first
consulting Sunbeam.
Note:
Do not use alkaline cleaning
.
agents, abrasives or metal scourers,
as these will scratch the surfaces.
26
Care and cleaning
Sunbeam Cleaning Tablets
Keeping your coffee machine clean ensures
great tasting coffee. Sunbeam Cleaning
Tablets remove oil build up and prolongs the
life of your coffee machine.
• Preparing for cleaning cycle
- Ensure the water tank is full and the drip tray
is empty.
- Remove the cleaning disc from the
accessories storage home (underneath the
water tank lid).
- Ensure the machine is on and in the READY
state.
- Place the 2 CUP filter basket and the
cleaning disc into the group handle.
- Place one Sunbeam Cleaning Tablet in the
middle of the cleaning disc in the space
provided.
- Insert group handle into the group head.
- Place a large container under the group head
and steam wand.
• Start the cleaning cycle
- The cleaning cycle takes approximately 7
minutes to complete.
- Ensure the machine is plugged in and
switched on at the power outlet.
- Press and hold down the 1 CUP and 2 CUP
buttons.
- While holding down the 1 CUP and 2 CUP
buttons, press the STANDBY button.
- Once the lights on the control panel start to
chase from left to right, release the 1 CUP
and 2 CUP buttons.
- The lights on the control panel will
continue to chase until the cleaning cycle is
completed.
• Cleaning cycle complete
- When the cleaning cycle is completed, the
lights on the control panel will stop chasing
and the machine will beep 4 times.
- The machine will now be in the READY state.
- Remove the group handle from the group
head. Check tablet has fully dissolved.
• Cleaning cycle clean up
- Empty the containers from under the group
handle and steam wand.
- Rinse the parts in warm soapy water.
- Purge the group head by pressing the 1 CUP
button.
- Allow water to run through until it stops.
- Wash the parts in warm soapy water.
- Rinse and dry.
- The machine is now ready for use.
26
Note:
During the cleaning cycle, all other
functions will be locked until the cleaning
cycle is completed. The cleaning cycle can
be stopped at any point by pressing the
STANDBY button.
Note:
If the tablet has not been dissolved,
repeat the cleaning cycle.
Note: Do not press the STANDY button.
D
I
S
C
F
O
R
C
L
E
A
N
I
N
G
T
A
B
L
E
T
U
S
E
T
H
I
S
S
I
D
E
U
P
D
I
S
C
F
O
R
C
L
E
A
N
I
N
ESPRESSO
MACHINE
CLEANING
TABLETS
27
Care and cleaning
Cleaning steam wand
• Every time
- After milk texturing, wipe the steam wand
with a damp cloth and immediately purge
with steam for 1-2 seconds.
(See page 13)
• 2-3 months
- Soak the steam wand overnight in
the milk jug with warm water and
one Sunbeam Cleaning Tablet.
- In the morning remove the jug and rinse
with water, ensuring all traces of the
solution have been removed.
- Wipe steam wand with a damp cloth
ensuring that all traces of the cleaning
tablet have been removed.
- Run steam through the steam wand for 40
seconds.
• Unblocking steam wand
If the steam wand tip becomes clogged
with milk residue, insert the thicker steam
wand tip pin up the steam wand tip hole and
remove.
- Run steam through the steam wand for 40
seconds.
• Steam wand remains blocked:
- Unscrew the steam wand tip and soak
overnight in the milk jug with warm water
and one Sunbeam Cleaning Tablet.
- In the morning rinse the jug and steam
wand tip under running water and ensure
all traces of the cleaning tablet have been
removed.
- Use the thicker steam wand tip pin to clean
the steam wand tip.
- Ensure O-ring is present and undamaged.
- Screw the steam wand tip back into the
steam wand arm.
- Run steam through the steam wand for 40
seconds.
Cleaning Filter Baskets
• 2-3 months
- Soak the filter baskets overnight in
the milk jug with warm water and
one Sunbeam Cleaning Tablet.
- In the morning rinse the jug and filter
Baskets under running water and ensure
all traces of the cleaning tablet have been
removed.
- Place an empty filter basket into group
handle and insert into the group head.
- Press the 1 CUP button.
Allow water to run through until it stops.
• Unblocking dual wall filter baskets
If the dual wall filter basket becomes
clogged with coffee grinds, insert the dual
wall filter basket pin in the exit hole and
remove.
- Insert the thinner 'FILTER' cleaning pin in
the exit hole and remove.
- Place empty filter basket into the group
handle and insert into group head.
- Press the 1 CUP button.
- Allow water to run through until it stops.
- Repeat if needed.
27
UNSCREW
ESPRESSO
MACHINE
CLEANING
TABLETS
ESPRESSO
MACHINE
CLEANING
TABLETS
STEAM
INSERT
INSERT
28
Descaling cycle
After continued use, your machine may
develop a build up of mineral deposits and will
require occasional descaling.
We recommend descaling your machine every
4-6 months, although this period will depend
on the hardness of water and frequency of
use.
Descaling solution
You have 2 options:
- Sunbeam Espresso Machine Descaling
Tablets (EM0010).
or
- Sunbeam Liquid Descaler (KE0100).
Sunbeam descaling solutions are available
for purchase from Sunbeam. Details are on
the back page.
Descaling cycle
The descaling cycle takes approximately 10
minutes to complete.
Preparing for descaling cycle
• Clean shower screen
- Using a screwdriver, unscrew the shower
screen from the underside of the group head
and clean under running water.
- Screw the shower screen back in position.
• Place containers
- Place a large container under the group
head and steam wand.
• Check power
Ensure that:
- The power plug is inserted into the outlet
and switched on.
- Rotate the steam lever to the ON position.
• Fill water tank with descaling solution
- Fill water tank with 3 litres of warm water.
- Add one Sunbeam Descaling Tablet or 2
capfuls of Sunbeam Liquid Descaler.
- Allow tablet or solution to fully dissolve.
- Insert the water tank into position.
• Access the descaling cycle
- Press and hold the 1 CUP and PROGRAM
buttons.
- Then press the STANDBY button and release
both the 1 CUP and PROGRAM buttons.
- The lights on the control panel will start to
chase from left to right.
Important:
If the descaling cycle is not
completed or stopped part way through
the process, the descaling cycle will need
to start again from the beginning.
Important: The hot water lever must be in
the OFF position during descaling.
Note:
Do not press the STANDY button.
ESPRESSO
MACHINE
CLEANING
TABLETS
29
Descaling cycle
Step 1. Start Descaling cycle
Important: Ensure steam lever is still in the
ON position.
- To activate the descaling cycle, press the 1
CUP button once.
- The pumps for both espresso and steam will
start to pump through the descaling solution
for approximately 15 seconds.
- Both pumps will stop and wait for
approximately 1 minute to allow the
descaling solution to take effect.
- The machine will repeat the pumping and
rest cycles for 13 times for the espresso
and steam Thermoblocks. This will take
approximately 17 minutes.
- At the completion of the 14 cycles, the
machine will start to beep and the 1 CUP
button will flash.
Step 2. Preparing for purge
- The group head and steam wand now need
to be purged clean with fresh water to
remove the descaling solution.
• Rinse water tank
- Remove the water tank and rinse thoroughly
under running water, ensuring that all
traces of the descaling solution have been
removed.
• Fill water tank
- Fill the water tank with filtered water and
insert into position.
• Empty container
- Empty water from the container and place
back into position
- Move to Step 3.
Step 3. Start purge
- To activate the descaling process by pressing
the 1 CUP button once.
- The pumps for espresso and steam will
start to pump clean water through for
approximately 1 – 2 minutes.
- The lights on the control panel will start to
chase from left to right.
- To indicate the completion of the descaling
cycle, the machine will beep 4 times and will
go into READY state.
Descaling cycle clean up
- Empty water from the containers and rinse
thoroughly to ensure that all traces of the
descaling solution have been removed.
Note:
One of two things will happen:
- If the machine has been recently used,
the temperature of the steam thermoblock
may need to be cooled before the descaling
cycle can start. Water will flow through the
steam wand until the steam thermoblock
has cooled to the appropriate temperature.
- OR if the machine starts to beep, it
means it is ready to start the descaling
cycle.
30
Troubleshooting guide
PROBLEM Possible cause What to do
Group handle is
tight to turn in
the group head
The group head silicone seal is
new and needs bedding in.
Keep using. The seal will bed in during the
first few uses and become easier to turn.
Too much coffee in the filter
basket.
Dose less coffee grinds.
Group handle
is loose or
comes off
during espresso
extraction
Group handle is not attached
correctly or has not been
tightened sufficiently.
Ensure both tabs of the group handle are
fully inserted into the group head and
rotated to the centre position. See
Your
guide to café quality coffee, page 11
No filter basket inserted in the
group handle.
Ensure a filter basket is inserted into the
group handle before using in thegroup
head.
Group head silicone seal is
damaged or worn.
See Care and cleaning, page 25.
Contact Sunbeam Customer Care.
Espresso
squirts or
trickles down
the side of
the group
head during
extraction
Coffee grind is too fine. Change to a coarser grind.
Too much coffee in the filter
basket.
Dose less coffee grinds.
Coffee grinds tamped too hard. Apply less force during tamping.
Top edge of filter basket hasnot
been cleaned of loose coffee
grinds.
Wipe around top edge of the filter basket
before inserting into group head. See Your
guide to café quality coffee, page 11.
Group head inside rim, silicon seal
or shower headis dirty.
Clean the parts with a damp cloth. See Care
and cleaning, page 25
Group head silicone seal is
damaged or worn.
See Care and cleaning, page 25.
Contact Sunbeam Customer Care.
Espresso
is too cold
Coffee beans being stored inthe
fridge or freezer.
Store coffee beans in a dry, airtight
container. Place in a cool dark cupboard.
Custom extractiontemperature
being used.
Use the default 92°C extraction temperature.
See Customisable -extraction temperature,
page 22.
Cup or glass was cold prior to
espresso pour.
Pour hot water from the hot water tap into
the cup before extracting espresso.See Your
guide to café quality coffee, page 10.
Group head or group handle not
warmed before use.
Hold the empty filter basket into the group
handle. Insert group handle in the group
head and press the 1 CUP button. Allow
water to run through. See Your guide to café
quality coffee, page 11
31
Troubleshooting guide
PROBLEM Possible cause What to do
No espresso
pours
No water in the water tank.
Fill water tank with water. Prime water
through the group head, press the 1 CUP
button. Allow water to run through.
Coffee grind is too fine.
Change to a coarser grind.
Too much coffee in the filter
basket.
Dose less coffee grinds.
Coffee grinds tamped too hard.
Apply less force during tamping.
Custom shot volume being used.
Reset to the default shot volumes. See
Customisable - shot volumes, page 20.
Filter basket is blocked.
See Care and cleaning, page 7.
Group head is dirty.
A cleaning cycle is required.
See Cleaning cycle, page 25.
Group head is blocked.
A descaling cycle is required.
See Descaling cycle, pages 28-29
Espresso pours
out in drips
(Over extracted)
Coffee grinds are too fine.
Change to a coarser grind.
Too much coffee in the filter
basket.
Dose less coffee grinds.
Coffee grinds tamped too hard.
Apply less force during tamping.
Machine has scale build up. A descaling cycle is required. See
Descaling cycle, pages 28-29
Espresso does
not have any
rema, orcrema
is thin(Under
extracted)
Coffee beans are old or dry. Use freshly roasted coffee beans. See Tips
for coffee and tamping, page 14.
Coffee grinds too coarse. Change to a finer grind.
Not enough coffee in the filter
basket.
Dose more coffee grinds.
Grinds not tamped (compacted)
enough.
Tamp more firmly. See Espresso extraction
guide, page 15.
Espresso shot
volume too much
or too little
Custom shot volumes being
used.
Restore to default shot volumes or change
your custom shot volumes. See Customisable
- shot volumes, page 20.
Espresso tastes
bitter
Type of coffee beans being used.
Try different brands of coffee beans.
Custom extraction temperature
being used.
Use the default 92°C extraction
temperature. See Customisable -
extraction temperature, page 22.
32
Troubleshooting guide
PROBLEM Possible cause What to do
Used coffee
cake is wet
A little water will remain on top
of the used coffee cake.
Rest group handle on the drip tray for 5
sec to allow the water to dissipate before
disposing cake.
Too many coffee grinds used. Dose less coffee grinds.
Dual wall filter baskets being
used.
Dual wall filter baskets will keep the
coffee cake wetter than single wall filter
baskets.
Espresso pours
into cupunevenly
Uneven tamping.
Ensure coffee grinds are tamped evenly.
Obstruction in the group head or
group handle.
Check there is nothing obstructing the
group head or group handle. Clean group
head / group handle.
Pump makes an
unusual noise
No water in the reservoir. Fill water tank with water.
Prime water through the group head,
press the 1 CUP button. Allow water to
run through.
Water tank is not correctly
positioned.
Insert the water tank into the back of the
unit.
New pre-infusion profiles has
been selected.
Different pre-infusion profiles make a
different noise at the start of an espresso
extraction. See Customisable – extraction
pre-infusion profile, page 21.
Water around
Drip Tray area
or on benchtop
Water overflowing from drip tray. Empty if the red water level indicator
appears through the drip tray grill.
Troubleshooting guide
PROBLEM Possible cause What to do
Milky coffee is
too cold
Milk may not be heated enough. Ensure that milk is heated to the correct
temperature. Don’t overheat the milk or it
will taste burnt. See Tips for milk texturing,
pages 16-17.
No steam from
the steam wand
Steam wand tip is blocked. See Care and cleaning, page 27.
No water in the water tank. Fill water tank with filtered water and run
steam through the steam wand.
Espresso Machine has scale
build up.
A descaling cycle is required.
See Descaling cycle, pages 28-29.
Steam wand
making a
screeching
noise
Steam wand tip too deep.
Lower milk jug. Ensure the steam wand
tip is positioned correctly when texturing.
See Tips for milk texturing, pages 16-17.
Not enough
foam when
texturing
Milk is not fresh. Ensure the milk being used is fresh.
Milk temperature is too warm. Ensure you start texturing with milk that is
around 4°C.
Type of milk jug being used. For best texturing results use a chilled
stainless steel milk jug..
Milk has been boiled. Start again with fresh, chilled milk. Heat
till the milk temperature gauge needle is
positioned in the OPTIMUM zone, 55-70°C.
See Tips for milk texturing, pages 16-17.
The milk is making bubbles
rather than microfoam.
Ensure the steam wand tip is positioned
correctly when texturing. Tap the jug on the
benchtop when finished to release trapped
air bubbles. See Tips for milk texturing,
pages 16-17.
Milk is not taking in enough air. Keep the steam wand tip just under
the surface of the milk. This will help
introduce air into the milk to create
microfoam.
33
Troubleshooting guide
PROBLEM Possible cause What to do
No or low
pressure
reading on
the espresso
pressure gauge
Coffee grinds too coarse. Change to a finer grind. If using a coffee
grinder, check calibration of grinder.
Not enough coffee in the filter
basket.
Dose more coffee grinds.
Grinds not tamped (compacted)
enough.
Tamp more firmly.
Using stale or old coffee. Use freshly roasted coffee, between
5 – 20 days after roasting.
Using pre-ground coffee.
Use the dual wall filter baskets provided.
Pressure
gauge shows
fluctuating
pressure.
There’s a fault or crack in the
filter basket.
Try a different filter basket.
34
35
Troubleshooting guide
A guide to checking the espresso pressure
gauge is working
- Insert the 2 CUP dual wall filter basket in the group handle.
- Insert the cleaning disc inside the filter basket.
- Insert the group handle inside the group head.
- Press the 2 CUP button.
-
If the espresso pressure gauge shows a reading,
the pressure gauge is in good working order.
40
Warranty
R
E
P
A
I
R
W
A
R
R
A
N
T
Y
Level 6, Building 5,
Central Park,
660–670 Great South Road
Greenlane, Auckland
Should you experience
any
with
your product during the
warranty period,
please contact
Sunbeam Customer Care:
:
Suite 1, Level 1,
13 Lord Street,
Botany NSW 2019
Australia
36
Warranty
Accessories available for purchase
37
Bang Bang
Coffee grinds disposal bin
EM0100
CONTACT SUNBEAM CUSTOMER CARE:
AUS: 1300 881 861 NZ: 0800 786 232
Visit Sunbeam website to see full Espresso Machine range & accessories available.
www.sunbeam.com.au www.sunbeam.co.nz
1 CUP
EM69107
Single wall
Large milk jug
600mL capacity
Heavy tamper
Stainless steel base
EM0260 EM69169
2 CUP
EM69108
Dual wall
1 CUP
EM6910101
2 CUP
EM6910102
s
58mm filter baskets
ESPRESSO
MACHINE
DESCALING
TABLETS
EM0020
Cleaning & Descaling
ESPRESSO
MACHINE
CLEANING
TABLETS
EM0010 KE0100
COFFEE
MAKER
LIQUID
DESCALER
Mini Bang Bang
Coffee grinds disposal bin
EMA0900
s
D
U
A
L
W
A
L
L
D
U
A
L
W
A
L
L
EM0900
Need help with your appliance?
Contact our Customer Care Team or
visit our website for information and tips
on getting the most from your appliance.
AUSTRALIA
Visit:
Phone:
Mail:
NEW ZEALAND
Visit:
Phone:
Mail:
www.sunbeam.com.au
1300 881 861
Suite 1, Level 1,
13 Lord Street,
Botany NSW 2019
Australia
www.sunbeam.co.nz
0800 786 232
Level 6, Building 5, Central Park,
660–670 Great South Road,
Greenlane, Auckland
MADE IN CHINA TO
SUNBEAM’S
SPECIFICATION
AUTHORITIES
ELECTRICAL REGULATORY
APPROPRIATE
APPROVED BY
2021
Newell Australia Pty Ltd | ABN 68 075 071 233
Sunbeam is a registered trade mark.
Due to continued product improvements, product
illustrations and photographs in this User Guide
may differ slightly from the actual product.
EMM7200_21EM1 (ANZ) GCDS-SUN-JC
