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PN 365-095-33947 x.1 SBV2402 Internet & Voice cable modem for Xfinity® customers user guide
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Table of Contents
1. Safety and regulatory information ............................................................................ 5
Important safety instructions ............................................................................................ 5
FCC statements .................................................................................................................. 6
Caring for the environment by recycling your ARRIS equipment ..................................... 8
2. Getting started ......................................................................................................... 9
About your new SBV2402 .................................................................................................. 9
In the box ........................................................................................................................... 9
Additional items needed (not included) ................................................................. 10
System requirements ...................................................................................................... 11
Contact information ........................................................................................................ 12
3. Product overview .................................................................................................... 13
Front panel ...................................................................................................................... 13
Rear panel ........................................................................................................................ 14
Telephony modem label .................................................................................................. 15
4. Installing the telephony modem ............................................................................. 16
Choose an installation location ....................................................................................... 16
Connect the SBV2402 to your client device .................................................................... 17
Connect your telephone ......................................................................................... 18
Wall mount the SBV2402................................................................................................. 19
Tools and materials ................................................................................................. 19
Location ................................................................................................................... 19
Establish an Internet connection ..................................................................................... 19
5. Using the telephony modem ................................................................................... 21
Indicator lights for the SBV2402 ...................................................................................... 21
Wiring problems ..................................................................................................... 21
Patterns: normal operation .................................................................................... 21
Patterns: startup sequence ..................................................................................... 22
6. Using the telephony modem web manager ............................................................ 23
SBV2402 web manager menu links ................................................................................. 23
View the SBV2402 network connection status ............................................................... 23
Status screen ........................................................................................................... 23
HW/FW versions screen ......................................................................................... 24
Event log screen ...................................................................................................... 25
Registration status (CM state) ................................................................................ 25
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