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Chapter 4: Installing the telephony modem
PN 365-095-33947 x.1 SBV2402 Internet & Voice cable modem for Xfinity® customers user guide
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Note: For an Alarm System connection with a single telephone line, connect the
Alarm Panel to the Tel2 port. If both telephone lines are providing telephony
services, use an RJ-31X adapter (not included) on the Tel1 port.
4. Check that your telephone has a dial tone.
Wall mount the SBV2402
You can either mount your SBV2402 on a wall or place it on any flat surface such as a desk or
table. For wall-mounting, make sure the SBV2402 front panel indicators are facing upward
(vertical) or to the side (horizontal).
Tools and materials
Make sure you have the following tools and additional items before proceeding:
◼ For mounting on dry wall:
• two 1/4” (6 mm) drywall anchors (not included)
• two #6 x 1.5” (38.1 mm) self-tapping panhead screws (not included)
• a drill with 1/4” (6 mm) bit (not included)
◼ For mounting on plywood or studs: two #6 x 1.5” (38.1 mm) self-tapping panhead wood
screws (not included)
◼ Screw driver (flat-blade or Phillips, depending on what kind of screws you use).
◼ Transparent tape (not included) for temporarily securing the mounting template to the
wall.
Location
Always position your SBV2402:
◼ Within proximity to an AC outlet. The power cord must reach the AC outlet without
stretching it and without using extension cords.
◼ Near a cable outlet (to avoid long cable runs).
Establish an Internet connection
Although your client device may already be configured to automatically connect to the
Internet, you should still perform the following connectivity test to check that your devices
were installed properly and are successfully connected to your home network.
1. Power ON your client device (e.g., laptop) connected to your SBV2402, if it is turned off,
and then log on.
2. Check the front panel LEDs on your SBV2402.
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