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Chapter 4: Installing the telephony modem
PN 365-095-33947 x.1 SBV2402 Internet & Voice cable modem for Xfinity® customers user guide
20
During startup, the Power and US/DS (Upstream/Downstream) LEDs will FLASH and then
light up SOLID blue.
Note: If you are a current Comcast voice subscriber and purchased the SBV2402,
please visit xfinity.com/activate before calling Comcast or ARRIS. If there is an issue
with the activation, please call Comcast at 1-800-Xfinity (1-800-934-6489) to
activate your SBV2402. Make sure you have your Comcast Xfinity account number,
account phone number, and login information (your email address or user name and
password).
Note: If you are a new voice subscriber with Comcast, continue with the following
steps to set up your new Xfinity telephony service account and activate your
SBV2402.
3. Click or type xfinity.com/activate to open the Xfinity Activation page.
4. Follow the online instructions to enter your Xfinity account number and phone number.
5. Enter the following information to set up your online Xfinity login account and network
login information:
• XFINITY account login name
• XFINITY account password
• Network name
• Network password
6. To check for Internet connectivity, open a web browser (Internet Explorer, Google
Chrome, Firefox, or Safari) on your computer or laptop.
7. Click www.surfboard.com or type a valid URL of your choice in the address bar and press
Enter.
The ARRIS SURFboard website or your selected website should open. If the website fails
to open, please call Comcast Customer Support at 1-855-OK-BEGIN (1-855-652-3446) to
set up your Internet service or activate your SBV2402.
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