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Chapter 2: Getting started
PN 365-095-33947 x.1 SBV2402 Internet & Voice cable modem for Xfinity® customers user guide
11
Note: For best performance, use a high-quality RG-6 type coaxial cable and minimize or
eliminate splitters between the cable jack and your SBV2402.
◼ Phone cable: a standard telephone cable with standard phone connectors (RJ11 type) on
both ends.
Phone cables are available for purchase from any electronics retailer and many discount
stores.
◼ RF splitter (optional): provides an extra cable connection by splitting a single outlet into
two outlets.
You may need a splitter if you have a TV already connected to the cable outlet that you
want to use. You can buy a splitter from any electronics retailer and most discount
stores. You may also need a short coax cable (with connectors) to connect the RF splitter
to the cable outlet and then connect the SBV2402 and TV to the splitter.
Note: Using several splitters in a line may deteriorate the quality of your television
display, telephone, and/or internet connection.
◼ Wall-mounting hardware (optional): if you want to wall-mount the SBV2402, you will
need to obtain two drywall anchors or wood screws.
◼ Information packet: your service provider should provide a packet containing
information about your home network and telephone service and how to set them up.
Read this information carefully and contact your service provider if you have any
questions.
System requirements
◼ High-speed Internet access account
◼ Web browser access: Internet Explorer, Google Chrome, Firefox, or Safari
◼ Compatible operating systems:
• Windows 10
• Windows 8
• Windows 8.1
• Windows 7 Service Pack 1 (SP1)
Note: Although older versions of Microsoft Windows operating systems are no
longer specifically supported, they should still function with this model.
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