Hisense 65A7GV 65" A7gv 4k Ultra Hd Vidaa Tv User Manual

USER MANUAL

Before using the TV, please read this manual

thoroughly and retain it for future reference.

ENGLISH

FRANÇAIS

ESPAÑOL

ES-A21180Z

USER MANUAL

Before using the TV, please read this manual

thoroughly and retain it for future reference.

ENGLISH

All material in this User Manual is the property of Hisense Company Ltd. and its subsidiaries, and is protected under

US, CANADA, MEXICO and International copyright and/or other intellectual property laws. Reproduction or transmission

of the materials, in whole or in part, in any manner, electronic, print, or otherwise, without the prior written consent of

Hisense Company Ltd. is a violation of Hisense Company Ltd. rights under the aforementioned laws.

No part of this publication may be stored, reproduced, transmitted or distributed, in whole or in part, in any manner,

electronic or otherwise, whether or not for a charge or other or no consideration, without the prior written permission of

Hisense Company Ltd.

Requests for permission to store, reproduce, transmit or distribute materials may be made to one of the following

addresses:

USA: Hisense USA Corporation

7310 McGinnis Ferry Road

Suwanee, GA 30024

CANADA: Hisense Canada Co., Ltd

2283 Argentia Road, Unit 16

Mississauga, ON, Canada

L5N 5Z2

MEXICO: Hisense Mexico S. de R.L. de C.V.

Blvd. Miguel de Cervantes Saavedra No 301

Torre Norte Piso 2, Col. Ampliación Granada

Miguel Hidalgo, Ciudad de México, C.P. 11520

Hisense, and any and all other Hisense product names,

logo’s, slogans

or marks are registered trademarks of Hisense

Company Ltd. and its subsidiaries. All other trademarks are the property of their respective holders.

product names are registered trademarks of their respective owners.

Disclaimer Page

**Notwithstanding anything to the contrary, including in any or all descriptions, representations, statements or other

communications related to this Hisense device (hereinafter “Device”) made in any form whatsoever and at any time,

some or all of the pre-installed, or subsequently installed Application Services may not be available or capable of

functioning as intended by the provider of the Application Services in any or all usage areas for reasons outside of

Hisense’s control, including but not limited to, Internet access, local service limitations, etc. Any purchase or use

of the Device, including any Application Services, is purely at th

e user’s risk. Application Services are provided on

an as-available basis without warranties of any kind, either expressed or implied, that the Application Service will

be uninterrupted or error-free, including but not limited to vagaries of weather, disruption of Service, acts of God,

warranties of title, local or regional limitations, no infringement, NOR IMPLIED WARRANTIES OF MERCHANTABILITY

OR FITNESS FOR A PARTICULAR PURPOSE. No advice or information given by Hisense, providers, affiliates, or

contractors or their respective employees shall create such a warranty. Hisense specifically disclaims responsibility for

any or all Application Services from functioning at any time, and by purchasing the Device, you accept such

disclaimer

without any claim on Hisense. You are solely responsible for providing an active and working connection to the Internet,

along with any and all hardware and/or software necessary to use the Hisense Device as intended.

Disclaimer:

Images throughout this document are for illustrative purposes only and may differ from the actual product.

Contents

Live TV

Channel Scan..................................................................................................................................... 4

Channel List........................................................................................................................................4

Favorite............................................................................................................................................... 4

Connection

Wired LAN.......................................................................................................................................... 8

Wireless.............................................................................................................................................. 8

HDMI-CEC.......................................................................................................................................... 9

HDMI Device...................................................................................................................................... 9

USB Device...................................................................................................................................... 10

Multi-screen

Screen Sharing.................................................................................................................................11

Content Sharing................................................................................................................................11

Smart Functions

Media................................................................................................................................................ 13

Home................................................................................................................................................ 14

App Store..........................................................................................................................................14

Search...............................................................................................................................................15

VIDAA Voice.....................................................................................................................................15

Picture and Sound

Adjusting the Picture Quality............................................................................................................16

Adjusting the Sound Quality.............................................................................................................17

System and Support

Setting Time..................................................................................................................................... 19

Using the timer.................................................................................................................................19

Notification........................................................................................................................................ 19

Upgrade............................................................................................................................................ 20

Troubleshooting

Self Diagnosis...................................................................................................................................21

Picture Problem................................................................................................................................ 21

Sound Problem.................................................................................................................................21

Other Picture and Sound Problem...................................................................................................22

Internet Problem............................................................................................................................... 22

My File Won't Play........................................................................................................................... 23

Using the E-Manual

Contents

Launching the E-Manual.................................................................................................................. 24

Using the Buttons in the E-Manual..................................................................................................24

Live TV

Channel Scan

Auto Channel Scan

> Settings > Channel > Auto Channel Scan

Note:

•

Before you select Auto Channel Scan, you can press > Settings > Channel > Tuner

Mode to select Antenna or Cable.

Channel List

Display the channel list

In Live TV, press button on the remote control to display the channel list menu.

Favorite

Adding channels to your 'Favorites' list

Live TV

Press button to call out the channel list, the channel list appears on the right side of the

screen.

Press > to select your favorite channel.

Press and Choose Add to Favorite, a heart-shaped icon will appear next to your favorite

channel.

Viewing your 'Favorites' list

Press to call out the channel list, the channel list appears on the right side of the screen.

Press > Favorite, your favorite channel with a heart-shaped icon will appear on the favorite

list.

Live TV

Deleting channels from your 'Favorite' list

Press to call out the channel list, the channel list appears on the right side of the screen.

Press > Favorite, on the favorite list screen, press > to select the channel that

you want to delete.

Press and choose Delete Fav.channel, the selected channel will disappear on favorite

channel list.

Live TV

Note:

• These steps should be operated under TV inputs.

• Before you edit the fav lists, complete channel scan first.

Connection

Wired LAN

Connecting to the Internet

> Settings > Network > Network Configuration

You set the TV network by selecting Configuration and press the button to enter the

submenu.

Automatically obtain an IP address

1. If you connect to the wired network, the TV will automatically obtain an IP address and connect

to the network.

2. If the connection fails, disconnected message will display for the Ethernet status. Retry or enter

the IP settings, and select Manual to input the information again.

Manually enter the IP address

1. Enter the IP settings to select Manual.

2. Enter the IP Address, Netmask, Gateway, DNS Server 1 and DNS Server 2 in the menu.

Note:

• This section is only for 4K models.

• You get access to the Internet through your TV.

• The default option of IP Settings Mode is DHCP.

Wireless

Connecting to the Internet

Note:

• You get access to the Internet through your TV.

• Connect to an available wireless network.

• Make sure that you have the wireless router's SSID and password before attempting to connect.

Connecting to a Wireless Network

> Settings > Network > Network Configuration

Connection

You set the TV network by selecting Configuration and press the button to enter the

submenu.

• Connection Type

Choose a wireless network connection to access the Internet.

• Refresh

Refresh wireless network.

• Advanced Settings

Configure the advanced wireless network settings for the TV.

• Add

You can add wireless network.

Note:

• If no wireless router is found, select Add and enter the network name in the SSID.

• If no wireless router is found, select Refresh.

HDMI-CEC

You can use your TV remote to control the external devices that are connected to the TV by HDMI

cable. The external devices need to support HDMI & CEC Function (HDMI-CEC).

Connecting an external device through HDMI-CEC Function

> Settings > System > HDMI-CEC

1. Set HDMI-CEC to On.

2. Connect an HDMI-CEC-compliant device to the TV.

3. Turn on the connected external device. The device is automatically connected to the TV. After

connection is finished, you can access the menu of the connected device on your TV screen

using your TV remote and control the device.

Note:

• HDMI cables must be used to connect HDMI CEC-compatible devices to your TV.

• The HDMI CEC feature of the connected device must be turned on.

• If you connect an HDMI device that is not HDMI CEC-compatible, all the HDMI-CEC control

features do not work.

• Depending on the connected HDMI device, the HDMI-CEC Control feature may not work.

• The HDMI CEC feature are supported One Touch Play, Routing Control, System Standby,

Device OSD Name Transfer, Remote Control Pass Through, Give Device Power Status,

System Audio Control.

HDMI Device

Connect an HDMI cable from an external A/V equipment.

Some devices such as DVD player require HDMI signal to be set to output in the device's settings.

Please consult your device user manual for instructions.

Please note that the HDMI connector provides both video and audio signals, it's not necessary to

connect an audio cable.

Connection

USB Device

Connect the USB devices such as hard drives, USB sticks and digital cameras for browsing photos,

listening to music.

1. Support the U disk 4G, 8G, 16G, 32G, 64G, 128G and other common market sizes, 8T hard

drive is currently supported.

2. Support format: NTFS, FAT32.

Multi-screen

Screen Sharing

Mirror content from your device to the TV.

> Screen Sharing

• Turn on the casting function of your Android/Windows10 device.

• Find the TV name in the searching list of your device and select it. Wait for the connection

progress to complete and the content on your device will be displayed on the TV.

Note:

• Some Android devices may not support casting.

Content Sharing

Share media content, like videos, music or photos, from your Android/iOS/PC device to the TV

screen.

Before you use this function, turn on Content Sharing at > Settings > System > Application

Manager > Content Sharing.

• Establishing Content Sharing connection between the TV and your device

1. Turn on the content sharing function of your Android/iOS/PC device.

2. Find the TV name in the searching list of your device and select it.

3. Wait for the connection progress to complete, and select the content you want to share.

• Viewing media content of your device

Press button on your remote, and select a media content on the screen.

Note:

• Make sure your device and the TV are connected to the same network.

Multi-screen

• Some devices may not support content sharing. If your device doesn't support content sharing,

you can download an app that supports the function.

•

If you want to mirror content from your device, go to > Screen Sharing.

Smart Functions

Media

Playing Media contents

> My Apps > Media

By default, there are Content Sharing displayed on the Media screen. If your mobile device is

connected to the TV, its name also appears on the Media screen.

Note:

• For more information about Content Sharing, refer to its detailed introduction.

> My Apps > Media > connected device

Select the content you want to play on the screen, like pictures, videos and music.

1 Input the content name you want to play.

2 Arrange the content list by Grid, List.

3 Arrange the content list by Name, Date Modified, Size.

4 Filter the content list by All Media, Photo, Video, Music.

5 Create a photo, music, or video playlist.

Playing background music during viewing pictures

You need to:

• Choose a picture to playback.

•

Press / button to call out playbar.

• Select Background Music and choose your music to create a Music Playlist.

• Play the background music during viewing pictures.

Note:

• The TV may be support the following file formats:

Medium File Format

Video

.AVI, .WMV, .MP4, .MOV, .3GP, .MKV, .MPG, .MPEG, .VOB, .FLV, .OGM

Smart Functions

Medium File Format

Picture

.jpeg, .bmp, .PNG, .GIF

Music

.mp3, .aac, .wma, .wav

• For more information about connection to PC/mobile device, refer to the detailed introduction of

each part.

Home

Getting familiar with the Home screen

Run the TV more conveniently by selecting the corresponding sections.

Press button.

• You can always view the current time at the top of the Home screen.

•

If your TV is connected to the Internet through a wireless connection, then the icon will be

at the top right corner of the screen.

• Manage apps

Select the item you want to move, press button to manage.

Search the app you want.

Inputs

Select the input you want.

Settings

Display the Settings menu.

Notifications

Allow pop-up notifications to appear for useful information and events that occur with your TV.

• Select Notifications on the Home screen, and select Settings then display Advertising, New

Arrivals, Warnings And Legal Statements, System Message, from which you can choose the

types of notifications you would like to receive.

VIDAA Account

A VIDAA account gives you all the best feature of your smart TV and always keeps it up to date.

Voice Service Setup

Set up voice assistant to control your TV just by your voice.

Note:

• Voice Service feature may not be applicable in some models/countries/regions.

• To use this function, End User License Agreement and corresponding Smart feature privacy

policy/terms and conditions may be required to be agreed to.

App Store

> My Apps

Smart Functions

• Removing an app in My Apps

1. In My Apps select the app you want to remove, and then press button to select

Remove.

2. Select OK. The selected app is deleted.

• Adding an app in APP STORE to the Home screen

1. In APP STORE select the app you want to add and then select Install.

2. The selected app has been added to the My Apps.

• Sorting apps in My Apps

1. In My Apps select the app you want to sort, and then press button to select Sort.

2. Press / / / button to move it.

3. Press to store position.

Note:

• To use this function, TV must be connected to the Internet.

• Adding apps is free, but it might cost you money when using some apps.

• The default apps in My Apps cannot be removed.

You can search for a title, app, person, genre and more by virtual keyboard.

VIDAA Voice

VIDAA Voice is a voice assistant to help you control the TV and search content, supporting several

languages.

Before using VIDAA Voice, please check the following:

• Network connected

• Voice remote paired

• End User License Agreement and voice feature privacy policy/terms agreed

To set voice assistant to VIDAA Voice, you can choose one of following options:

•

Press button on your remote control and select Voice icon in the navigation bar.

Choose VIDAA VOICE > Setting > VIDAA Voice Service.

•

Press button to select Settings icon and select System > Voice Service > VIDAA

Voice Service or System > VIDAA Voice Service.

Turn on VIDAA Voice Service to set VIDAA Voice as your voice assistant, and select a language

for VIDAA Voice. Then, press and hold the button on your remote control to interact with

VIDAA Voice.

Note:

• VIDAA Voice may not be applicable in some models/countries/regions.

• Shipment with remote control varies depending on TV models/countries/regions.

•

For remote control without the button, press > Settings > Support > Mobile App

Installation, you can scan the QR code to download and install the VIDAA mobile app. Press

the Microphone icon in the app to interact with VIDAA Voice using your phone.

Picture and Sound

Adjusting the Picture Quality

Adjust current picture mode to apply to all sources or just current source.

The menu is only for reference. The following modes may differ from the actual product.

Choosing a picture mode

> Picture Mode or > Settings > Picture > Picture Mode

You can select the Picture Mode that provides the best viewing experience.

• Vivid

• Standard

• Energy Saving

• Theater

• Game

• Sports

• Calibrated

• Auto

Low Blue Light

Theater and Calibrated are designed to reduce the level of blue light to protect your eyes.

You can go to > Picture Mode or > Settings > Picture > Picture Mode, then select

Theater or Calibrated.

To reduce the eye strain and protect eyes when you watch TV for a period of time, you are

suggested to:

• Take regular and frequent breaks to avoid watching TV for a long period of time. Long time of

watching may cause you eye fatigue. It is not recommended to watch TV for more than one

hour.

• Look away from the TV screen and look at distance objects during the breaks for at least 10

minutes for eye care.

• Relax yourself during a break by doing eye exercises or outdoor activities.

• The best recommended viewing distance is 3 times the vertical height of the TV screen.

Proper breaks and exercises are proved excellent help to relieve eye strain and fatigue.

Note:

• This feature may not be applicable in some models/countries/regions. Low blue light certification

may vary by model.

• Low Blue Light can only be supported when the Color Temperature is set to Low.

Changing the picture size

> Picture Size or > Settings > Picture > Picture Size

You can change the size of the picture displayed on the TV screen.

• Auto

• Normal

• Zoom

• Wide

• Direct

• Dot-By-Dot

• Panoramic

Picture and Sound

• Cinema

Configuring advanced picture settings

> Settings > Picture > Picture Mode Settings

Adjust display setting for each Picture Mode.

• Apply Picture Settings

• Backlight

• Contrast

• Brightness

• Color

• Tint

• Sharpness

• Overscan

• Color Temperature

• Motion Clearness

• Noise Reduction

• Digital Noise Reduction

• HDMI Format

• HDMI Dynamic Range

• Active Contrast

• Instant Game Response

• Expert Settings

• Reset Picture Settings

Adjusting the Sound Quality

Adjust current sound mode to apply to all sources or just current source.

The menu is only for reference. The following modes may differ from the actual product.

Choosing a sound mode

> Settings > Sound > Sound Mode

You can select a favourite sound mode suitable for the content type or the listening environment.

• Standard

• Theater

• Music

• Speech

• Sports

• Late Night

• Auto

Configuring advanced sound settings

> Settings > Sound > Sound Mode Settings

• Bass Boost

• Surround Sound

• Dialog Clarity

• TruVolume

Picture and Sound

• Auto Volume Control

System and Support

Setting Time

> Settings > System > Time Settings

Set the current time based on your location.

• Time Zone

Select your time zone.

• Time Format

Set the time to display in a 12 or 24-hour format.

• Date Format

Set the time to display in a mm-dd-yyyy, dd-mm-yyyy or yyyy-mm-dd format.

• Daylight Savings

Select whether to apply Daylight Savings Time to the TV.

• Date and Time

Set the Date and Time. You can set the date and time to automatically sync with Internet/broadcast

or manual setup by yourself.

Using the timer

> Settings > System > Timers

Adjust the timer settings to suit your preference.

• Sleep Timer

Set the sleep timer to automatically turn the TV Off within a specified time: Off, 10 Minutes,

20Minutes, 30 Minutes, 40 Minutes, 50 Minutes, 60 Minutes, 90 Minutes and 120 Minutes.

• Power On Timer

Set the clock for the time you want the TV to turn on automatically. You can set the time only once

or set the time in specified date weekly.

• Power Off Timer

Set the clock for the time you want the TV to turn off automatically. You can set the time only once

or set the time in specified date weekly.

• Menu Timeout

Set the amount of time that you would like for the menu to display: 10s, 20s, 30s, 60s, 90s, Off .

Notification

> Settings > System > Advanced Settings > Notifications Pop-ups

Allow pop-up notifications to appear for useful information and events that occur with your TV,

including: Advertising, New Arrivals, Warnings And Legal Statements and System message. You

can enable/disable each of these notifications.

> Notifications

You can view the list of event messages generated by the TV.

Note:

System and Support

• To delete all notifications, select Clear All.

Upgrade

> Settings > Support > System Update

Set your TV to receive the latest firmware.

• Auto Firmware Upgrade

Set your TV to automatically receive the latest firmware.

• Check Firmware Upgrade

Check if your TV needs Firmware upgrade.

Note:

• Please ensure your TV is connected to the Internet.

• System App Auto Upgrade

App auto upgrade will be done in the background. May need your confirmation on new Privacy

Notices to complete upgrade in the progress.

• Upgrade from USB

Upgrade TV software from USB device.

Note:

• Please ensure the USB flash drive insert to USB2.0 port of the TV.

• The updating files must be available in root directory.

• The format of the USB must be FAT32 and the partition table type must be MBR.

Troubleshooting

Self Diagnosis

Diagnose issues with your TV.

> Settings > Support > Self Diagnosis

Use the Picture Test to help diagnose picture issues and the Sound Test to diagnose sound

issues. Use the Network Test to test network connection and use the Input Connection Test to

show all related information with external connections.

Picture Problem

When the TV has trouble with the picture, these steps may help resolve the problem.

Picture Test

> Settings > Support > Self Diagnosis > Picture Test

Before you review the list of problems and solutions below, use Picture Test to determine if the

problem is caused by the TV. Picture Test displays a high definition picture that you can examine

for flaws or faults

The Problem Possible Solutions

No picture, or black and

white picture.

• Unplug TV from AC outlet and re-plug after 60 seconds.

• Check that the Color is set to 50 or higher.

• Try different TV channels.

The picture is distorted.

• The compression of video content may cause picture distortions,

especially in fast moving pictures from sports programmes and action

movies.

• If the signal reception is weak or poor, screen distortion may be visible but

it is not a malfunction.

• Mobile phones used close to the TV (within 1 m) may cause noise on

analogue and digital channels.

Note:

• If the test picture does not appear or there is noise or distortion, the TV may have a problem.

Contact the service company in your country.

• If the test picture is displayed properly, there may be a problem with an external device. Please

check the connections.

• If the problem persists, check the signal strength or refer to the external device's user manual.

Sound Problem

When the TV has difficulties with sound, these steps may help resolve the problem.

Sound Test

> Settings > Support > Self Diagnosis > Sound Test

If the TV plays the Sound Test melody without distortion, there may be a problem with an external

device or the broadcast signal's strength.

Troubleshooting

The Problem Possible Solutions

There is no sound or

the sound is too low at

maximum volume.

Check the volume control of the device (cable or satellite box, DVD, Blu-ray,

etc.) connected to your TV.

Picture is normal, but no

sound.

• Check the volume settings.

• Check if 'Mute' mode is set to on.

The speakers are making an

odd sound.

• Make sure that the audio cable is connected to the correct audio output

connector on the external device.

• For antenna or cable connections, check the signal information.

• A low signal level may cause sound distortions.

Note:

• This product does not support decoding of DTS CD bitstreams. Playback of this format may

produce undesirable noise.

Hisense 65A7GV 65" A7gv 4k Ultra Hd Vidaa Tv

Product's Documents

User Manual

Specifications

Hisense 65A7GV Questions and Answers