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16 | nuwavenow.com
LIMITED WARRANTY
The NuWave PIC
®
Gold (Precision Induction Cooktop)
THE MANUFACTURER WARRANTS
The PIC is to be free from manufacturer defects. All electrical components are warrantied for 1 year
from the date of purchase, under normal household use, and when operated in accordance with the
Manufacturer’s written instructions. The Manufacturer will provide the necessary parts and labor to
repair any part of the NuWave PIC at NuWave LLC Service Department. After the expiration of the
warranty, the cost of the labor and parts will be the responsibility of the owner.
THE WARRANTY DOES NOT COVER
The Limited Warranty is voided if repairs are made by an unauthorized dealer and/or the serial
number data plate is removed and/or defaced. Normal deterioration of finish due to use or exposure
is not covered by this Warranty. This Limited Warranty does not cover failure, damages or inadequate
performance due to accident, acts of God (such as lightning), fluctuations in electric power, alterations,
abuse, misuse, misapplications, corrosive-type atmospheres, improper installation, failure to operate in
accordance with the Manufacturer’s written instructions, abnormal use or commercial use. NuWave LLC
reserves the right to void the Limited Warranty, where allowable by law, for products purchased from an
unauthorized dealer.
TO OBTAIN SERVICE
The owner shall have the obligation and responsibility to: pay for all services and parts not covered by
the warranty; prepay the freight to and from Service Department for any part or system returned under
this warranty; and carefully package the product using adequate padding material to prevent damage
in transit. The original container is ideal for this purpose. Include in the package the owner’s name,
address, daytime telephone number, a detailed description of the problem, and your “RGA number.” Call
1-877-689-2838 or email
help@nuwavenow.com
to obtain the RGA number (Return Goods Authorization
number). Provide the cooking system model & serial number and proof of date of purchase (a copy of
the receipt) when making claims under this warranty.
MANUFACTURER’S OBLIGATION
The Manufacturer’s obligation under this Limited Warranty is limited, to the extent allowable by law, to
repairing or replacing any part covered by this Limited Warranty which upon examination is found to
be defective under normal use. The Limited Warranty is applicable only within the continental United
States and only to the original purchaser of the manufacturer’s authorized channels of distribution.
THE LIMITED WARRANTY MAY NOT BE ALTERED, VARIED OR EXTENDED EXCEPT BY A
WRITTEN INSTRUMENT EXECUTED BY THE MANUFACTURER. THE REMEDY OF REPAIR
OR REPLACEMENT AS PROVIDED UNDER THIS LIMITED WARRANTY IS EXCLUSIVE. IN NO
EVENT SHALL THE MANUFACTURER BE LIABLE FOR ANY CONSEQUENTIAL OR INCIDENTAL
DAMAGES TO ANY PERSON, WHETHER OR NOT OCCASIONED BY NEGLIGENCE OF THE
MANUFACTURER, INCLUDING WITHOUT LIMITATION, DAMAGES FOR LOSS OF USE, COSTS
OF SUBSTITUTION, PROPERTY DAMAGE, OR OTHER MONEY LOSS.
Some states do not allow the exclusion or limitation of incidental or consequential damages, so the
above limitation exclusions may not apply. This Limited Warranty gives specific legal rights, and there
may also be other rights which vary from state to state. EXCEPT AS OTHERWISE EXPRESSLY
PROVIDED ABOVE, THE MANUFACTURER MAKES NO WARRANTIES EXPRESSED OR
IMPLIED ARISING BY LAW OR OTHERWISE, INCLUDING WITHOUT LIMITATION, THE IMPLIED
WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE TO ANY
OTHER PERSON. READ YOUR OWNER’S MANUAL. IF YOU STILL HAVE ANY QUESTIONS
ABOUT OPERATION OR WARRANTY OF THE PRODUCT, PLEASE CONTACT NUWAVE LLC.
DISPUTE RESOLUTION PROCEDURE
For disputes relating to use of the website or use or purchase of a NuWave product or service
(collectively “Disputes”), you agree to first contact NuWave LLC at (877) 689-2838 (phone), (847)
367-5486 (facsimile), or
legal@nuwavenow.com
(email). If we cannot resolve your dispute informally,
any and all disputes shall be submitted to final and binding arbitration. You may start the arbitration
process by submitting in writing a demand to the American Arbitration Association (“AAA”) and sending
a copy to NuWave. NuWave will pay all filing costs. A single arbitrator of the AAA will conduct the
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