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54
W415-1345 / C / 02.14.17
EN
SYMPTOM PROBLEM TEST SOLUTION
Pilot will not light. No spark at pilot burner.
- Check if pilot can be lit by a match.
- Check that the wire is connected to the push button igniter.
- Check if the push button igniter needs tightening.
- Replace the wire if the wire insulation is broken or frayed.
- Replace the electrode if the ceramic insulator is cracked or broken.
- Replace the push button ignitor
Out of propane gas. - Fill the tank.
Spark gap is incorrect.
- Spark gap should be 0.150” (3.8mm) to 0.175” (4.5mm) from the
electrode tip and the pilot burner. To ensure proper electrode
location, tighten securing nut (fi nger tight plus 1/4 turn).
No gas at the pilot burner. - Check that the manual valve is turned on.
- Check the pilot orifi ce for blockage.
- Replace the valve.
- Call the gas distributor.
Flames are consistently
too large or too small.
Carboning occurs.
Unit is over-fi red or underfi red. - Check pressure readings:
- Inlet pressure can be checked by turning screw (A) counter-
clockwise 2 or 3 turns and then placing pressure gauge
tubing over the test point. Gauge should read as described
on the chart below. Check with main burner is operating on
‘HI’.
- Outlet pressure can be checked the same as above using
screw (B). Gauge should read as described on the chart
below. Check that main burner is operating on ‘HI’.
- AFTER TAKING PRESSURE READINGS, BE SURE TO TURN
SCREWS CLOCKWISE FIRMLY TO RESEAL. DO NOT OVER
TORQUE.
- Leak test with a soap and water solution.
Carbon is being deposited
on glass, logs or combustion
chamber surfaces.
Air shutter has become blocked. - Ensure air shutter opening is free of lint or other obstructions.
Flame is impinging on the logs
or combustion chamber.
- Check that the logs are correctly positioned.
- Open air shutter to increase the primary air.
- Check the input rate: check the manifold pressure and orifi ce
size as specifi ed by the rating plate values.
- Check that the door gasketing is not broken or missing and
that the seal is tight.
- Check that both vent liners are free of holes and well sealed
at all joints.
- Check that minimum rise per foot (meter) has been adhered
to for any horizontal venting.
White / grey fi lm forms. Sulphur from fuel is being
deposited on glass, logs or
combustion chamber surfaces.
- Clean the glass with a recommended gas appliance glass
cleaner.
- DO NOT CLEAN GLASS WHEN HOT.
- If deposits are not cleaned off regularly, the glass may
become permanently marked.
Exhaust fumes smelled in
room, headaches.
Appliance is spilling. - Ensure exhaust bracket gasket seal.
- Check door seal and relief fl ap seal.
- Check for chimney blockage.
- Check that chimney is installed to building code.
- Room is in negative pressure; increase fresh air supply.
- Check cap gasket on the fl ue pipe assembly.
Remote wall switch is in
’OFF’ position; main burner
comes on when gas knob is
turned to ‘ON’ position.
Wall switch is mounted upside down.
- Reverse.
Remote wall switch is grounding.
- Replace.
Remote wall switch wire is grounding.
- Check for ground (short); repair ground or replace wire.
Faulty valve. - Replace.
42.3_2G
P
I
P
I
L
O
T
N
O
L
O
T
H
I
L
O
F
F
O
A
B
PILOT
BURNER
THERMOCOUPLE
THERMOPILE
Pressure
Inlet
Outlet
Natural Gas
(inches)
Natural Gas
(millibars)
Propane
(inches)
Propane
(millibars)
*7"
(MIN. 4.5”)
3.5"
13"
(MIN. 11")
10"
17.4mb
(MIN. 11.2mb)
8.7mb
32.4mb
(MIN. 27.4mb)
24.9mb
*MAXIMUM INLET PRESSURE NOT TO EXCEED 13”
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