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33
W415-1355 / A / 11.16.16
EN
11.0 TROUBLESHOOTING
SYMPTOM PROBLEM TEST SOLUTION
Remote controls
Crystalite / Night
light but no spark or
fl ame.
Remote is locked out. - Reset by turning power source off then on.
NOTE: If back up batteries are installed, they
must also be removed to re-program.
Main burner fl ame
is a blue, lazy,
transparent fl ame.
Blockage in vent. - Remove blockage. In really cold conditions, ice
buildup may occur on the terminal and should
be removed as required. To minimize this from
happening again, it is recommended that the vent
lengths that pass through unheated spaces (attics,
garages, crawl spaces) be wrapped with an insulated
mylar sleeve. Prevent sleeve from sagging. Contact
your local authorized dealer for more information.
Incorrect installation. - Refer to “VENTING” section to ensure correct
installation.
Flames are
consistently
too large or too
small. Carboning
occurs.
Appliance is over-fi red or
underfi red.
- Check pressure readings:
Inlet pressure can be checked by turning screw (A)
counter-clockwise 2 or 3 turns and then placing
pressure gauge tubing over the test point. Gauge
should read as described on the chart below. Check
that main burner is operating on ‘HI’. Outlet pressure
can be checked the same as above using screw
(B). Gauge should read as described on the chart
below. Check that main burner is operating on ‘HI’.
AFTER TAKING PRESSURE READINGS, BE SURE
TO TURN SCREWS CLOCKWISE FIRMLY TO
RESEAL. DO NOT OVER TORQUE.
Leak test with a soap and water solution.
Carbon is being
deposited on
glass, logs,
rocks, media
or combustion
chamber
surfaces.
Air shutter has become
blocked.
- Ensure air shutter opening is free of lint or other
obstructions.
Flame is impinging on
the glass, logs, rocks,
media or combustion
chamber.
- Check that the glass, logs, rocks, media are correctly
positioned.
- Open air shutter to increase the primary air.
- Check the input rate: check the manifold pressure
and orifi ce size as specifi ed by the rating plate.
- Check that the door gasketing is not broken or
missing and that the seal is tight.
- Check that both vent liners are free of holes and well
sealed at all joints.
- Check that minimum rise per foot (meters) has been
adhered to for any horizontal venting.
A
B
!
WARNING
ALWAYS LIGHT THE PILOT WHETHER FOR THE FIRST TIME OR IF THE GAS SUPPLY HAS RUN OUT,
WITH THE GLASS DOOR OPEN OR REMOVED.
TURN OFF THE GAS AND ELECTRICAL POWER BEFORE SERVICING THE APPLIANCE.
APPLIANCE MAY BE HOT, DO NOT SERVICE UNTIL APPLIANCE HAS COOLED.
DO NOT USE ABRASIVE CLEANERS.
Pressure
Inlet
Outlet
Natural Gas
(inches)
Natural Gas
(millibars)
Propane
(inches)
Propane
(millibars)
*7"
(MIN. 4.5”)
3.5"
13"
(MIN. 11")
10"
17.4mb
(MIN. 11.2mb)
8.7mb
32.4mb
(MIN. 27.4mb)
24.9mb
*Maximum inlet pressure
not to exceed 13”
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