Try the solutions suggested here first in order to avoid the cost of an unnecessary service call.
Your refrigerator will not operate
■ Is the power supply cord unplugged? Plug into a grounded
3 prong outlet.
■ Has a household fuse or circuit breaker tripped? Replace
the fuse or reset the circuit breaker.
■ Is the refrigerator or freezer control turned to the OFF
position? See “Using the Control(s).”
■ Is the refrigerator defrosting? Recheck to see if the
refrigerator is operating in 30 minutes. Your refrigerator will
regularly run an automatic defrost cycle.
■ Is the refrigerator not cooling? For models with digital
controls, turn the unit OFF then ON again to reset. See “Using
the Control(s).” If this does not correct the problem, call for
The lights do not work
■ Is the refrigerator in “Holiday Mode?” See “Holiday Mode.”
■ Is a light bulb loose in the socket or burned out? See
“Changing the Light Bulb(s).”
■ Has the door been open more than 10 minutes? When the
door is held open for more than 10 minutes, the “Door Open”
indicator light will flash and the interior lights will shut off. See
“Door Open” in “Using the Control(s).”
The motor seems to run too much
■ Is the room temperature hotter than normal? The motor
will run longer under warm conditions. At normal room
temperatures, expect your motor to run about 80% of the
time. Under warmer conditions, it will run even more.
■ Has a large amount of food just been added to the
refrigerator? Adding a large amount of food warms the
refrigerator. The motor normally will run longer to cool the
refrigerator back down.
■ Are the doors opened often? The motor will run longer
when this occurs. Conserve energy by getting all items out at
one time, keeping food organized, and closing the door as
soon as possible.
■ Are the controls not set correctly for the surrounding
conditions? See “Using the Control(s).”
■ Are the doors not closed completely? Close the doors
firmly. If they do not close completely, see “The doors will not
close completely” later in this section.
■ Are the door gaskets not sealed all the way around?
Contact a technician or other qualified person.
NOTE: Your new refrigerator will run longer than your old one
due to its high-efficiency motor.
The refrigerator seems to make too much noise
The sounds may be normal for your refrigerator. See “Normal
There is no audible door open alarm
Has the door been open less than 10 minutes? The door open
alarm will only flash when the door has been open for 10 minutes.
The audible alarm will sound the first time the door is left open for
more than 10 minutes. Subsequent door open alarms will only
flash. You must reset the audible alarm each time. See “Using the
The ice maker is not producing ice or not enough ice
■ Has the ice maker just been installed? The ice bin holds
14 to 17 lbs (6.4 to 7.7 kg) of ice. The ice bin can take three to
four days to completely fill, if no ice is used during this time.
■ Is the freezer temperature cold enough to produce ice?
Wait 24 hours after ice maker hookup for ice production. See
“Using the Control(s).”
■ Is the ice maker wire shutoff arm in the OFF (arm up)
position (on some models)? Lower the wire shutoff arm to
the ON (arm down) position. See “Ice Maker and Storage
■ Is the ice maker switch in the OFF (right) position (on
some models)? Move ice maker switch to the ON (left)
position. See “Ice Maker and Storage Bin.”
■ Is the water line shutoff valve to the refrigerator turned
on? Turn on the water valve. See “Connect Water Line to
Refrigerator” in the Installation Instructions.
■ Does the ice maker mold have water in it or has no ice
been produced? Make sure your refrigerator has been
connected to a water supply and the supply shutoff valve is
turned on. See “Connect Water Line to Refrigerator” in the
■ Is an ice cube jammed in the ice maker ejector arm?
For models with an interior ice bin, remove the ice from the
ejector arm with a plastic utensil. For models with an ice bin
located on the freezer door, access the ice maker by
depressing the ice sensor door on the upper left side of the
freezer interior. While depressing the sensor door, lift the ice
maker service door and remove the ice from the ejector with
a plastic utensil. See “Ice Maker and Storage Bin.”
■ Has a large amount of ice just been removed? Allow three
to four days for an empty ice bin to completely fill, if no ice is
used during this time.
Electrical Shock Hazard
Plug into a grounded 3 prong outlet.
Do not remove ground prong.
Do not use an adapter.
Do not use an extension cord.
Failure to follow these instructions can result in death,
fire, or electrical shock.