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IftheTVseemstohaveaproblem,firsttrythislistofpossibleproblemsandsolutions.Ifnoneofthesetroubleshootingtips
apply,visit"www.samsung.com,"thenclickonSupport,orcallSamsungcustomerserviceat1-800-SAMSUNG.
Poo! picture Eirstof all, please perform the Picture Test and confirm that your TV is properly displaying the test image,
(goto MENU _ Supp0rt" Self Diagnosis - Picture Test) (pl 28)
Ifthe test image is properly displayed, the poor picture may be caused by the source or signal.
TheTV image does not look as good as it • Ifyou have an analog cable/satellite box, upgrade to an HD digital set top box. Use HDMI or
did in the store. Component cables to deliver HD (highdefinition) picture quality.
• Cable/Satellite subscribers: Try HD stations from the channel line up.
• Antenna connection: TryHD stations after performing Auto program.
Many HD channels are up scaled from SD(Standard Definition)contents.
• Adjust tile Cable/Sat box video output resolution to 1080i or 720p.
The picture isdistorted: macro block error, • Compression of video contents may cause picture distortion, especiallyin fast moving pictures such
small block, dots, pixelization, as sports and action movies.
• Low signal levelcan cause picture distortion. Ttqisis not a W problem.
• Mobile ptqonesused close to the TV (cca up to lm) may cause noise in picture on analog and digital
T_
Color iswrong or missing. • If you're using Component connection, make sure the component cables are connected to the
correct jacks. Incorrect or loose connections may cause color problems or a blank screen.
There is poor color or brightness. • Adjust the Picture options in the TV menu (go to Picture mode / Color / Brightness / Sharpness)
(p. f 6)
• Adjust Energy Saving option in the TV menu (go to MENU - Picture- Eco Solution -
Energy Saving)(p. 16)
• Try resetting the picture to view tile default picture settings (go to MENU - Picture - Picture Reset)
(p. 22)
There is a dotted lineon tile edge of tile • Ifthe picture size is set to Screen Fit, change it to 16:9 (p. 18).
screen. * Change cable/satellite box resolution.
The picture is black and white. _ Ifyou are using an AV composite input, connect the video cable (yellow)to the Green jack of
component input 1 on the TV.
Wtlen changing channels, the picture • Ifconnected to a cable box, please try to reset it. (reconnect the AC cord and wait until the cable box
freezesor is distorted or delayed, reboots. It may take up to 20 minutes)
• Set the output resolution of the cable box to 1080i or 720p.
3D I
The 3D Active Glasses may not work • If there is a problem, keep other electronic devices as far away as possible from the 3D Active
properly if there is any other 3D product Glasses.
or electronic devices turned on near the
glasses orT_
You may notice a small amount of screen • Ifso, dim the light or turn the lamp off.
flickering when watching 3D images in
poor light conditions (from a strobe light,
etc.), or under a fluorescent lamp (50Hz
60Hz) or 3 wavelength lamp.
The ideal viewing distance should be three • We recommend sitting with viewer's eyes on a levelwith the screen.
times or more the height of the screen.
Ifyou leave 3D glasses on, battery lifespan • Turn off 3D glasses while not using them.
is shortened.
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