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17
After-Sales Service
Before contacting the After-Sales Service
1. See whether you can eliminate the problem on your own by referring to the “Troubleshooting guide”.
2. Turn the hob o and on again, and check whether the problem has been eliminated.
If the fault persists after the above checks, contact the nearest After-Sales Service.
Always specify:
• a brief description of the fault;
• the type of product and exact model;
• the Service number (the number after the word “Service” on the rating plate), located under the
appliance (on the metal plate). The Service number is also given in the warranty booklet;
• your full address;
• your telephone number (including area code)..
If any repairs are required, contact an authorised After-Sales Service Centre (to ensure the use of
original replacement parts and correct repairs). Replacement parts will be available for 10years.
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