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Problem solving guide
45
With the help of the following guide, minor faults in the performance of the
appliance, some of which may result from incorrect operation, can be remedied
without contacting Miele. This will save you time and money because you will not
need a service call.
Please note that a call-out charge will be applied to unnecessary service visits
where the problem could have been rectified as described in these operating
instructions.
Problem Possible cause and remedy
The cooktop or cooking
zones do not switch on.
There is no power to the cooktop.
Check if the circuit breaker has tripped. Contact
an electrician or Miele (for the minimum fuse
rating, see data plate).
There may be a technical fault.
Disconnect the appliance from the mains
electricity supply for approx. 1 minute. To do this:
switch off at the wall socket and withdraw the
plug, or
switch off at the residual current device.
If, after switching the circuit breaker or residual
current device back on, the appliance will still not
switch on, contact a qualified electrician or Miele.
A smell and vapours are
given off when the new
appliance is being used.
The metal components have a protective coating
which when heated for the first time will give off a
slight smell and possibly some vapours. The smell
and any vapours given off do not indicate a faulty
connection or appliance and they are not harmful to
health.
After the cooktop has
been switched on 
appears in the timer
display for a few
seconds.
The system lock or safety lock is activated.
Deactivate the system lock or safety lock (see
“Safety features - System lock /Safety lock”).
flashes in the timer
display and the cooktop
switches off
automatically.
One or more of the sensor controls are covered, e.g.
by finger contact, food boiling over or an object.
Clean off any dirt and/or remove the object (see
“Safety switch-off”).
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