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En
32
Problem Check Remedy
Serato DJ operation is unstable. Are you using the latest version of the software? Free updates of Serato DJ can be downloaded from the website. Use the most
recent version. (page 5 )
Are you using softwares other than Serato DJ at
the same time?
Quit other applications to decrease the load on the computer.
If operation continues to be unstable, try disabling the wireless network or other
wireless connections, antivirus software, the screen saver, the low power mode,
etc.
(page 5 )
When other USB devices are connected to the
computer.
Disconnect other USB devices from the computer.
When another USB audio device is connected to the computer at the same time,
it may not operate or be recognized normally.
Are you using a USB hub? USB hubs cannot be used. Connect the computer and this unit directly using
the included USB cable.
There is a problem with the USB port to which this
unit is connected.
If your computer has multiple USB ports, try connecting this unit to a different
USB port.
Is this unit connected to a notebook computer
running on its battery?
Supply power to the notebook computer from an AC power supply.
(Depending on the notebook computer’s settings, the low power mode may be
set when the computer is running on its battery, automatically reducing the
performance of the computer itself.) (page 5 )
The USB buffer size is too small. Raise the USB buffer size. ( 30 Page)
The jog dial illumination does not turn
during playback. (It does turn when
scratching.)
The [TEMPO] slider does not work
when the deck is switched while the
sync mode is set. (The TAKEOVER
indicator lights.)
Is the setting in the utilities mode wrong? In utilities mode, check that the unit is not set to be forcefully operated as a
general MIDI controller.
The fader start function does not work. Is a cue set?
Set a cue. (page 22 )
Is the setting in the utilities mode wrong? In utilities mode, set the fader start setting to “Fader start with the sync mode
set” or “Fader start without the sync mode set”.
The BPM is not displayed.
The sync and auto loop functions do
not work.
Has the track been analyzed? Analyze the file.
Is [Set Auto BPM] checked in the offline player
settings?
Re-analyze the track with [Set Auto BPM] checked.
For detailed instructions on analyzing tracks, see the Serato DJ software
manual.
The USB connection indicator flashes. Is the driver software properly set?
Set the driver software properly. (page 4 )
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