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13
Troubleshooting
Unit does not operate on any speed or Pulse.
• The unit is not plugged in or outlet does not work.
• The Bowl and Lid are not locked in place. See “How to Use”
sections.
Food is not sliced or shredded uniformly.
• Packing too much food in the Food Chute or pushing too hard on
the Food Pusher may cause processed food to be irregularly sliced
or shredded. Refer to “Processing Charts” for recommended sizes
and quantities.
• For smaller, thinner foods, like carrots, cut in half and load pieces
side by side in the Food Chute in an upright position to prevent the
food from falling over. This will result in more uniform slices.
Unit stops and will not come back on.
• The Bowl and Lid are not locked in place. They may have moved
slightly during processing. See “How to Use” sections.
• The outlet is not working. Check it by plugging in a working lamp or
other appliance. You may have overloaded the circuit and blown a
fuse or tripped the circuit breaker.
Unit has a burning smell.
• There may be a residue left on motor from the manufacturing
process, causing a slight odor during initial use. This will go
away. If a strong odor or any visible smoke appears, unplug unit
IMMEDIATELY and visit hamiltonbeach.com.
Motor seems weak.
• The recommended food size and quantity to be processed have
not been used. Refer to “Processing Charts” for recommended food
sizes and speeds.
Cheese is not shredding well.
• Cheese should be processed immediately after being removed
from the refrigerator. Soft cheese like mozzarella must be placed
in the freezer for 30 minutes prior to processing to ensure it is firm
enough for shredding.
Vegetables are not shredding, spiralizing, or slicing.
• Store vegetables with high water content in refrigerator prior to
processing. Room-temperature vegetables are less firm and do not
perform as well.
Vegetables are not spiralizing consistently.
• Remove and clean any food debris from the Blade. Reinstall the
Spiral Slicer and continue use.
Food won't spiralize. Food mashes or breaks apart.
• Some soft or overripe foods may not be suitable for spiralizing.
Choose firm foods. A success tip is to think of foods that can
be grated on a manual food grater. If a food can be grated, it is
appropriate for spiralizing.
• Not pressing hard enough or pressing too hard. Apply light,
constant pressure to Food Pusher while spiralizing. Allow the Spiral
Slicer to work at its own pace. NOTE: Pressing harder will not
speed up the process or make the Spiral Slicer cut better.
• Food is not centered in the Food Chute. Stop the motor. Cut a flat
edge on the food and try again. Best results occur when the food
most closely fits the size of the Food Chute and when it is held
vertically with the Food Pusher securely inserted in the end, not
allowing the food to fall over on its side.
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