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ISSUE RESOLUTION:
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32
TROUBLE SHOOTING
PROBLEM POSSIBLE CAUSE SOLUTION
This is normal due to the air
pressure inside the grill. The
amount of smoke can vary
depending on cooking
conditions.
This condition will not affect cooking. But can be minimized by
ensuring the inside of the grill is clean and there is not excessive ash.
Unplugged grill too soon.
Once the grill is turned off the fan will continue to run for 10 minutes. If
you do not allow the grill to go through the cool down process it can
cause fire to transfer to the auger tube. Plug the grill back in and turn
it on to activate the fan, then go through the proper shut down
procedure.
Flare ups or grease fires
Excessive grease build up
or temperature setting too high
while cooking greasy food
If a grease fire occurs, keep the doors closed and hold the power
button to go through standard shut down procedures. To avoid this
condition ensure the interior of the grill is cleaned of grease regularly
to prevent buildup and cook below 350° F for very greasy foods.
poor pellet quality
Pellets may be damp or have broken down into dust. Replace pellets
with fresh ones.
Ash build up in fire pot
Operating the ash clean out mechanism before every cook will
prevent this from ever happening.
ER1-Internal thermometer
of the grill is malfunctioning
Check to see if the temperature probe is attached to the control
panel. If it is loose, firmly connect the probe to the control panel and
restart the grill. If there is no problem with the connection then you
may need to replace the temperature probe, please call our customer
service team for assistance.
ER2-An error occurred during
the startup cycle
1. With the grill unplugged, ensure all components are firmly attached
to the control panel, refer to the wiring diagram. You can access the
control panel by unscrewing the four screws on the inside of the
hopper directly behind the LCD screen. After all checks are made,
reassemble everything, plug the grill in, and go through the startup
procedure.
2. If there is no fire proceed to remove everything from the internal
chamber of the grill and observe the fire pot for the following:
-Ignitor: is it getting hot? Either watch to see if it glows red hot or
hover your hand over the fire pot an inch or two to feel for heat.
-Fan: hover your hand over the fire pot to feel if there is any air
movement. You should also be able to very clearly hear the fan if it is
operational.
-Auger motor: visually inspect the auger for a minute to see if it is
spinning. Note that it spins very slowly.
If any of the components are not operating properly please call our
customer service team for a resolution.
ER3-There is a flame out
and the grill cannot
re-ignite the pellets
Follow the same procedure as ER2.
ERH-High temperture alert
The internal temperature has reached over 650° F, which is above the
normal operating temperature of this grill.
Prolonged excessive or
discolored smoke
Smoke comes out
of pellet hopper
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