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ISSUE RESOLUTION:
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31
TROUBLE SHOOTING
PROBLEM POSSIBLE CAUSE SOLUTION
There is no power
Make sure the grill is plugged into a functional GFI certified outlet.
Ensure the GFI outlet has not tripped. Test the outlet with another
appliance that is known to work
The fuse is blown.
Check the fuse by unscrewing the fuse cap on the back of the control
panel inside the hopper. If the fuse is indeed blown then replace it
with a 5A fuse.
Connections to the
control panel are loose
With the grill unplugged access the back of the control panel and
ensure all connectors are securely attached and in the proper
locations. Refer to the wiring diagram.
Temperature adjustment
too low
Turn up heat on the control knob.
Opening the doors too often
Opening the door allows heat to escape and causes the temperature
to vary drastically from the set temperature.
Out of pellets
Add pellets and allow sufficient time for the pellets to travel from the
pellet hopper to the fire pot (can take up to 10 minutes).
Excessive ash buildup
Excess ash. Remove all unburned pellets and ash from the fire pot
using the ash clean-out procedure on page 28.
C
AUTION! ENSURE THAT THE GRILL IS COLD TO AVOID A FIRE
FROM HOT ASH.
Poor pellet quality
Inspect pellets to ensure they are whole and are not damp. If they
are, replace pellets and restart the grill.
Auger is not primed
Before the unit is used for the first time or anytime the hopper is
emptied, allow the auger tube to fully load with pellets to ensure
proper lighting of the grill (about 9 minutes). Follow Initial Lighting
Instructions.
Auger is jammed
Remove all components inside the firebox and inspect the fire pot,
are there fresh pellets inside? If not, inspect the auger to see if it is
turning at all. If the auger is not turning and you are sure there are
fresh pellets in the hopper, please contact our customer support
team.
Ignitor has failed
Remove all components from inside the fire box and inspect the fire
pot. If there are fresh pellets but they are not lighting the ignitor is
malfunctioning. Contact our customer service team for a resolution. If
a replacement part is required, follow Manual Start-Up Procedure to
continue using the grill as you wait for it to arrive.
Adjust temperature control
Reduce heat by reducing the selected
temperature setting.
Pellet overflow in fire pot
Press the power button on the grill to initiate its power down cycle.
Allow the fan to run until the fire is completely out. After everything
has cooled sufficiently, actuate the ash clean out mechanism to clear
the fire pot and restart the grill.
Temperature
fluctuations
External Factors
Temperature fluctuations are normal for pellet grills. Any significant
fluctuations can be caused by wind, air temperature, improper use, or
lack of grill maintenance.
LCD screen will not
light up
Grill is not getting hot
enough
Fire goes out unexpectedly
Pellets will not light after
several minutes
Grill is getting too
hot
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