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If You Need Assistance
or Service
This section is designed to help you save the cost of a service call. Part 1 of this section
outlines possible problems, their causes, and actions you can take to solve each problem.
Parts 2 and 3 tell you what to do if you still need assistance or service. When calling our
Consumer Assistance Center for help or calling for service, please provide a detailed
description of the problem, your appliance's complete model and serial numbers, and the
purchase date. (See page 3.) This information will help us respond properly to your request.
1. Before calling for assistance ...
Performance problems often result from little things you can find and fix without tools of any
kind. Please check the chart below for problems you can fix. It could save you the cost of a
;ervice call.
PROBLEM
Nothing will
operate
The micro-
wave oven
will not run
Turntable will
not turn
POSSIBLE CAUSE
The power supply cord isnot
plugged into a live circuit with
the proper voltage.
A household fuse has blown or
a circuit breaker has tripped,
The electric company has
experienced a power failure.
The door is not firmly closed
and latched.
You did not touch START/
ENTER.
You did not follow directions
exactly.
You have set Child Lock.
An operation that was program-
med earlier is still running.
Turntable is not correctly in
place.
Support is not operating
correctly.
SOLUTION
Plug power supply cord into a live
circuit with the proper voltage. (See
pages 8 and 10,)
Replace household fuse or reset
circuit breaker.
Check electric company for a power
failure.
Firmly close and latch door.
Touch START/ENTER,
Check instructionsfor the function you
are operating.
Turn off Child Lock. (See page 17,)
Touch OFF/CANCEL to cancel
previous programming.
Make sure turntable is correct-side up
and is sitting securely on center shaft.
Remove turntable and restart oven. If
turntable support does not move, call an
authorized Whirlpool service technician
for repair. Cooking without the turntable
can give you poor results.
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