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19
Overview
Set Up Your Smart Garage
Control
Need Help?
Troubleshooting videos
Garage door opener compatibility
Router compatibility and settings
How to improve your Wi-Fi signal
Test the door sensor battery
Change the door sensor battery
Pair a replacement door sensor
You have reached the maximum
number of doors
How to manually add a door sensor
Erase Wi-Fi settings from the hub
Reset the hub to factory default
Update my network settings in the
myQ app
LED indicators
The app says Monitor Mode
App error messages
Locate a garage door opener
program or learn button
Accessories and Parts
Need Help?
LED indicators
The LEDs indicate the status of the Smart Garage Control.
Blinking blue
and green
The hub was unable to
connect to your home's
Wi-Fi router.
If unable to connect:
• Try moving the hub to
a location in the garage
closer to your home's Wi-Fi
router.
• Unplug the power cord
for your router and plug
it back in. Note: This will
disconnect all your devices.
• Be sure the hub is not
blocked by any additional
network security (Firewall,
MAC ltering).
• Update the Wi-Fi settings
on your hub by going to
device management in the
myQ app.
Blinking blue The hub is attempting to
connect to your mobile
device.
If unable to connect:
• Check that Bluetooth is
enabled to setup your myQ
device.
• Check that you are entering
the correct network
password.
Solid blue The hub was unable to
connect to your home
Wi-Fi network.
• Unplug power to your hub
and plug it back in. If it's
not blinking blue, press and
hold the button until the
LED goes to a blinking blue.
• Disable and re-enable
Bluetooth on your mobile
device.
Blinking
green
The hub was unable to
connect to the internet or
myQ server.
If unable to connect:
• Unplug power to the router
and plug it back in.
• Be sure the hub is not
blocked by any additional
network security (Firewall,
MAC ltering)
• Make sure router TCP/
UDP port 8883 is open, see
Router compatibility and
settings.
Solid green The hub has successfully
connected to the myQ
server.
Solid amber Door button 1 or 2 has
been pressed
Press the test button on the
door sensor to pair the sensor
with the hub.
Blinking
amber
Door sensor is pairing to
the hub.
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