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English 55
Troubleshooting
Problem Cause Action
Cooking is
nished, but the
cooling fan is still
running.
The fan automatically
runs for a certain amount
of time to ventilate the
inside of the oven.
This is not a product
malfunction. The fan is
designed to run automatically
for a period of time to cool
down the oven.
The oven will not
self-clean.
The oven door lock is
turned on.
The display will show the
Lock icon. Hold the oven door
open, and then Tap START for
3 seconds. The oven will beep
and the Lock icon will turn off.
The Smart Divider is
installed in the oven.
Self-clean will not operate
with the Smart Divider
installed. Remove it from the
oven.
The oven is too hot. Let the oven cool down, and
then reset the controls. The
self-clean cycle will not lock
the oven door if the oven
temperature is too hot. The
door must lock before the self-
clean cycle can start.
The self-cleaning oven
controls are not properly
set.
Reset the self-cleaning oven
controls. (See page 49.)
A surface burner is on. Turn off the surface burner.
Self-clean will not operate if a
surface burner is on.
A crackling or
popping sound.
This is normal. This is the sound of the metal
heating and cooling during
any cooking or cleaning
function.
Problem Cause Action
The oven light
(lamp) will not turn
on.
The oven door lock is
turned on.
The display will show the
Lock icon. Hold the oven door
open, and then Tap START for
3 seconds. The oven will beep
and the Lock icon will turn off.
The Sabbath function has
been activated.
SAb and the time of day
will show in the display. All
other controls and signals
will be deactivated. To cancel
the Sabbath function and
reactivate the light switch and
other controls, Tap and hold
for 3 seconds.
A loose or burned-out
bulb.
See page 51.
The switch operating the
oven light needs to be
replaced.
Call for a qualied service
technician.
The oven smokes
excessively during
broiling.
Meat or food was not
properly prepared before
broiling.
Cut away excess fat and/or
fatty edges that may curl.
Improperly positioned
top oven rack.
See the broiling guide on page
33.
The controls are not
being set properly.
See page 32.
Greasy buildup on oven
surfaces.
Regular cleaning is necessary
when broiling frequently.
NX60T8751SS_AA_DG68-01219A-00_EN.indd 55 3/26/2020 8:39:48 PM
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