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33
Solutions to Common Problems
Dispenser (Ice & Water) (cont’d)
Problem Cause Correction
Water has
an odd taste
and/or odor.
• Water has not been
dispensed for an
extended period of time.
• Unit not properly
connected to cold
water line.
• Draw and discard 10-12 glasses
of water to freshen the supply and
completely rinse out the tank.
• Connect unit to cold water line that
supplies water to the kitchen faucet.
Water
pressure is
extremely
low.
• Cut-off and cut-on
pressures are too low
(well systems only).
• Reverse osmosis
system is in
regenerative phase.
• Have someone turn up the cut-off and
cut-on pressure on the water pump
system (well systems only).
• It is normal for a reverse osmosis
system to be below 20 psi during the
regenerative phase.
Light Is Not On
Problem Cause Correction
Light is not
on.
• Light bulb is burned out
or LED light is damaged.
• No electric current is
reaching refrigerator.
• Control system has
disabled lights because
one or both doors were
left open too long.
• See Replacing Light Bulbs or LED Lights
in Care and Cleaning section.
• See Problem section, Running Your
Refrigerator.
• Close and reopen door(s) to enable
lights.
Odors In Refrigerator
Problem Cause Correction
Interior is
dirty.
Odors
• Interior needs to be
cleaned.
• Food with strong
odors is stored in
refrigerator.
• See Care & Cleaning Tips.
• Cover food tightly. Turn on air filtration
system. Air filter may need to be changed
more frequently if foods with strong odors
are routinely stored in refrigerator.
Opening/Closing Of Doors/Drawers
Problem Cause Correction
Door(s) will
not close.
• Refrigerator is not level.
It rocks on the floor
when moved slightly.
• Ensure floor is level and solid, and can
adequately support the refrigerator. Contact a
carpenter to correct a sagging or sloping floor.
Drawers are
difficult to
move.
• Food is touching shelf
on top of drawer.
• Drawer is overloaded.
• Keep less food in drawer.
• Remove or redistribute food.
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