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31
Solutions to Common Problems
Before you call...
If you experience a problem with your refrigerator or notice a product behavior or
condition that you do not understand, you can usually avoid a call to your service
representative by referring to this section for an answer. Beginning with the following
table, this information includes common problems, causes, and suggested solutions.
Automatic Ice Maker
Problem Cause Correction
Ice maker is
not making
any ice.
• Ice maker is turned off.
• Refrigerator is not
connected to water line or
water valve is not open.
• The water supply line
is kinked.
• The water filter is not
seated properly.
• The water filter may be
clogged with foreign
material.
• Saddle valve on cold
water pipe is clogged
or restricted by foreign
material.
• Freezer ice maker wire
signal arm is being
held up by an item not
allowing it to go in the
on or down position.
• Turn on ice maker. For the fresh food
ice maker, press and hold the “Ice
Off” button for three seconds until the
indicator light is off. For the freezer ice
maker, lower the wire signal arm.
• Connect the unit to the household water
supply and ensure the water valve is open.
• Ensure that the supply line does not
kink when the refrigerator is pushed into
place against the wall.
• Remove and re-install the water filter. Be
sure to push the filter firmly so that you
hear it lock solidly into position.
• If water dispenses slowly or not at all, or
if the filter is six months old or older, it
should be replaced.
• Turn off household water line valve.
Remove valve. Ensure that valve is not a
self-piercing saddle valve. Clean valve.
Replace valve if necessary.
• Move any item or frozen ice cubes that
may block the signal arm from being in
the on or down position. See Automatic
Ice Maker-Freezer section in manual.
Ice maker is
not making
enough ice.
• Ice maker is producing
less ice than you
expect.
• The water filter may be
clogged with foreign
material.
• The water supply line
is kinked.
• Saddle valve on cold
water pipe is clogged
or restricted by foreign
material.
• Heavy traffic, opening
or closing of the doors
excessively.
• The fresh food and freezer ice makers
will each produce approximately 2.5
pounds of ice every 24 hours depending
on usage conditions.
• If water dispenses slower than normal,
or if the filter is six months old or older, it
should be replaced.
• Ensure that the supply line does not
kink when the refrigerator is pushed into
place against the wall.
• Turn off household water line valve.
Remove valve. Ensure that valve is not a
self-piercing saddle valve. Clean valve.
Replace valve if necessary.
• Press Fast Freeze to temporarily increase
ice production rate.
Freezer ice
maker will
not stop
making ice.
• Ice maker wire
signal arm is being
held down by some
package in the freezer
that has fallen against
the ice maker.
• Move the item or frozen ice cubes that
may block the signal arm from being
in the off or upward position. See
Automatic Ice Maker-Freezer section in
manual.
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