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_ sqUesting Assistance or
ervice
Before calling for assistance or service, please check the 'q'roubleshooting" section. It may save you
the cost of a service call. If you still need help, follow the instructions below.
Ifyou need assistance or service inthe U.S.A.:
I. If the problem is not due to one of the
items listed in "Troubleshooting" ...
Call the KitchenAid Consumer Assistance
Center toll-free:
1-800-235-0665
When calling:
Please know the purchase date, and
the complete model and serial number
of your appliance (see page 2). This information will
help us to better respond to your request.
Our consultants provide assistance with:
• Features and specifications on our full line of
appliances.
• Installation information.
• Use and maintenance procedures.
• Accessory and repair parts sales.
• Do-it-yourself repair help.
• Specialized customer assistance (Spanish speaking,
hearing impaired, limited vision, etc.).
• Referrals to local dealers, service companies, and
repair parts distributors.
KitchenAid service technicians are trained
to fulfill the product warranty and provide after-warranty
service, anywhere in the United States.
To locate the authorized KitchenAid service company
in your area, you can also look in your telephone
directory Yellow Pages.
3. Forfurther assistance ...
If you need further assistance, you can write to
KitchenAid with any questions or concerns at:
KitchenAid Brand Home Appliances
Consumer Assistance Center
c/o Correspondence Dept.
2000 North M-63
Benton Harbor, MI 49022-2692
Please include a daytime phone number in your
correspondence.
If the dealer, authorized servicer, and KitchenAid have
failed to resolve your problem, you can contact the
Major Appliance Consumer Action Program (MACAP).
MACAP is a group of independent consumer experts
that voices consumer views at the highest levels of the
major appliance industry. MACAP will in turn inform us
of your action.
Major Appliance Consumer Action Program
20 North Wacker Drive
Chicago, IL 60606
2. If you need replacement parts ...
If you need to order replacement parts, we recom-
I_ end that you only use factory authorized
parts. These parts will fit right and work
right, because they are made with the
same precision used to build every new
I KITCHENAID* appliance.
To locate factory authorized replacement parts in your
area, call our Consumer Assistance Center telephone
number or your nearest authorized service center.
24
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