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Solutions to Common Problems
Before you call for service, review the following list. It may save you time and expense. Possible solutions are provided
with the problem listed:
Problem
Poor baking results
Solution
Many factors effect baking results. Use proper oven rack position. Center food in the
oven and space pans to allow air to circulate. Preheat oven to the set temperature
before placing food in the oven. Try adjusting the recipe's recommended temperature
or baking time. See "Adjusting oven temperatures" on page 23 if you feel the oven is
too hot or cold.
Appliance is not level
Cannot move appliance easily.
Appliance must be accessible for
service.
Entire appliance does not work.
Oven portion does not operate.
Oven light does not work.
Flames inside oven or smoking
from oven vent.
Oven racks discolored or do not
slide easily.
If your oven is cooking poorly, or self clean is performing badly, perform the following
check: Press Broil; Press START. Place your hand near the handle on the oven door.
Between the door and the control panel you should feel a rush of air on your hand. If
so, your unit is functioning properly and you have had a Power Failure in your home. If
no air stream is present, call a service technician to replace your cooling fan.
Be sure floor is level, strong and stable enough to adequately support range. If floor is
sagging or sloping, contact a carpenter to correct the situation.
Poor installation. Place oven rack in center of oven and place a level on the oven rack.
Adjust leveling legs at base of appliance until the rack is level.
Kitchen cabinet alignment may make range appear not level. Be sure cabinets are
square and have sufficient room for appliance clearance.
Cabinets not square or are built in too tight to allow clearance for appliance. Contact
builder or installer to make appliance accessible.
Carpet interferes with appliance. Provide sufficient space so appliance can be lifted
over carpet.
For models with a power cord, make sure power cord is plugged properly into outlet. If
electricity to home is working, check fuse box or breaker. Call your local electric
company for service outage information.
Service wiring is not complete. Call 1-800-4-MY-HOME® for assistance.
The time of day is not set. The oven clock must first be set in order to operate the oven.
See"Setting the Clock" on page 20.
Be sure oven controls are set properly. See "Oven Control Functions" on page 14 and
review instructions for the desired cooking function in this manual or see "Entire
appliance does not operate" in this checklist.
Be sure the oven light is secure in the socket. See "Replacing the oven light" on
page 41.
Excessive spills in oven. Grease or food spilled onto oven bottom or oven cavity. Wipe
up excessive spills before starting oven. If flames or excessive smoke are present
when using Broil, see "Convection Cooking" on page 25.
Oven racks left in oven cavity during Self Clean. Always remove oven racks from oven
cavity before starting a self-clean cycle. Clean by using a mild abrasive cleaner
following manufacturer's instructions. Rinse with clean water, dry, and replace in oven.
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