DuoClean
®
Corded Stick Vacuum
with Anti-Hair Wrap
Technology
and Flexology
®
HZ500UK Series
INSTRUCTIONS
sharkclean.co.uk
CONTENTS
Important Safety Instructions � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 4
Getting to Know Your Shark
®
Corded Vacuum � � � � � � � � � � � � � � � � � � � � � � � � � � 6
Assembly � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 8
Settings � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 9
Cleaning Modes � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 9
Storage � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 10
Available Accessories � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 11
Maintenance � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 12
Empty the Dust Cup � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 12
Cleaning Filters � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 13
Replacement Filters � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 13
Checking for Blockages � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 14
Nozzle Mainenance � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 15
Cleaning the Soft Roller � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 15
Troubleshooting � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 16
Guarantee � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 17
TECHNICAL SPECIFICATIONS
Voltage: 120V, 60Hz
Body Motor Watts: 450W
Nozzle Watts: 55W
TIP: You can find
the model and serial
numbers on the QR
code label located on
the back of your unit.
TIP: You can locate
the date code on one
of the prongs of the
power cordplug.
RECORD THIS INFORMATION
Model Number: ������������������������������
Serial Number: �������������������������������
Date Code: ����������������������������������
Date of Purchase (Keep receipt): ����������������
Store of Purchase: ����������������������������
This marking indicates that this product should not be disposed with other
household wastes throughout the EU. To prevent possible harm to the
environment or human health from uncontrolled waste disposal, recycle it
responsibly to promote the sustainable reuse of material sources. To return
your used device, please use the return and collection systems or contact
the retailer where this product was purchased. They can take this product
for environmental safe recycling.
THANK YOU
for purchasing the Shark® Corded Stick Vacuum with Anti-Hair Wrap Technology and Flexology®
PLEASE READ CAREFULLY
AND KEEP FOR FUTURE REFERENCE�
This instruction manual is designed to help you get a
complete understanding of your new Shark® Corded Stick
Vacuum with Anti-Hair Wrap Technology and Flexology®.
If you have any questions, please call the customer
service line on +44 (0)800 862 0453.
Benefits of registering your product and creating
an account:
• Get easier, faster product support and access to
guarantee information
• Access troubleshooting and product care instructions
• Be among the first to know about exclusive product
promotions
REGISTER YOUR PURCHASE
TO BENEFIT FROM YOUR PRODUCT'S EXTENDED
GUARANTEE, SIMPLY REGISTER YOUR PURCHASE
AT:
sharkclean.co.uk/register-guarantee
+44 (0)800 862 0453
Scan QR code using mobile device
Please note, products purchased directly from Shark
are automatically registered.
3sharkclean.co.uk2 sharkclean.co.uk
CONTENTS
Important Safety Instructions � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 4
Getting to Know Your Shark
®
Corded Vacuum � � � � � � � � � � � � � � � � � � � � � � � � � � 6
Assembly � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 8
Settings � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 9
Cleaning Modes � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 9
Storage � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 10
Available Accessories � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 11
Maintenance � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 12
Empty the Dust Cup � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 12
Cleaning Filters � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 13
Replacement Filters � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 13
Checking for Blockages � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 14
Nozzle Mainenance � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 15
Cleaning the Soft Roller � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 15
Troubleshooting � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 16
Guarantee � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 17
TECHNICAL SPECIFICATIONS
Voltage: 120V, 60Hz
Body Motor Watts: 450W
Nozzle Watts: 55W
TIP: You can find
the model and serial
numbers on the QR
code label located on
the back of your unit.
TIP: You can locate
the date code on one
of the prongs of the
power cordplug.
RECORD THIS INFORMATION
Model Number: ������������������������������
Serial Number: �������������������������������
Date Code: ����������������������������������
Date of Purchase (Keep receipt): ����������������
Store of Purchase: ����������������������������
This marking indicates that this product should not be disposed with other
household wastes throughout the EU. To prevent possible harm to the
environment or human health from uncontrolled waste disposal, recycle it
responsibly to promote the sustainable reuse of material sources. To return
your used device, please use the return and collection systems or contact
the retailer where this product was purchased. They can take this product
for environmental safe recycling.
THANK YOU
for purchasing the Shark® Corded Stick Vacuum with Anti-Hair Wrap Technology and Flexology®
PLEASE READ CAREFULLY
AND KEEP FOR FUTURE REFERENCE�
This instruction manual is designed to help you get a
complete understanding of your new Shark® Corded Stick
Vacuum with Anti-Hair Wrap Technology and Flexology®.
If you have any questions, please call the customer
service line on +44 (0)800 862 0453.
Benefits of registering your product and creating
an account:
• Get easier, faster product support and access to
guarantee information
• Access troubleshooting and product care instructions
• Be among the first to know about exclusive product
promotions
REGISTER YOUR PURCHASE
TO BENEFIT FROM YOUR PRODUCT'S EXTENDED
GUARANTEE, SIMPLY REGISTER YOUR PURCHASE
AT:
sharkclean.co.uk/register-guarantee
+44 (0)800 862 0453
Scan QR code using mobile device
Please note, products purchased directly from Shark
are automatically registered.
3sharkclean.co.uk2 sharkclean.co.uk
5sharkclean.co.uk4 sharkclean.co.uk
SAVE THESE INSTRUCTIONS
READ ALL INSTRUCTIONS BEFORE USE
IMPORTANT SAFETY INSTRUCTIONS
FOR HOUSEHOLD USE ONLY • PLEASE READ ALL INSTRUCTIONS
BEFORE USING THIS VACUUM�
IF YOU HAVE DELICATE OR WOOL CARPETS, PARTICULARLY LOOP PILE,
PLEASE TRY THE VACUUM ON A HIDDEN AREA FIRST TO ENSURE THE
SPINNING BRUSH-ROLLS DO NOT DAMAGE OR UNPICK CARPET FIBRES�
SAVE THESE INSTRUCTIONS
READ ALL INSTRUCTIONS BEFORE USE
WARNING
REDUCE THE RISK OF FIRE, ELECTRIC SHOCK, INJURY,
OR PROPERTY DAMAGE:
GENERAL WARNINGS
1 Your vacuum cleaner may consist of
a motorized nozzle, wand, hose, and/
or vacuum pod. This device contains
electrical connections, electrical wiring,
and moving parts that potentially present
risk to the user.
2 Use only identical replacement parts.
3 Carefully observe and follow the
instructions provided below to avoid
improper use of the appliance. DO NOT
use the vacuum for any purpose other
than those described in this manual.
4 Before use, carefully inspect all parts
for any damage. DO NOT use if any
parts are damaged.
5 The use of an extension cord is NOT
recommended.
6 CAUTION: This vacuum cleaner handle
contains electrical connections. This
vacuum contains no serviceable parts.
USE WARNINGS
7 This appliance can be used by persons
with reduced physical, sensory or mental
capabilities or lack of experience and
knowledge if they have been given
supervision or instruction concerning
use of the appliance in a safe way and
understand the hazards involved.
8 DO NOT allow the appliance to be
used by children. Keep the appliance
and its cord out of reach of children.
Do not allow to be used as a toy. Close
supervision is necessary when used near
children. Cleaning and user maintenance
shall not be done by children.
9 Always turn o the vacuum cleaner
before connecting or disconnecting any
motorized nozzles or other accessories.
10 DO NOT handle plug or vacuum cleaner
with wet hands.
11 DO NOT use without filters in place.
12 Only use Shark branded filters and
accessories. Use of non-Shark parts may
invalidate your guarantee.
13 DO NOT damage the power cord:
a) DO NOT pull or carry vacuum cleaner
by the cord or use the cord as a handle.
b) DO NOT unplug by pulling on cord.
Grasp the plug, not the cord.
c) DO NOT run the vacuum cleaner
over the power cord, close a door on
the cord, pull the cord around sharp
corners, or leave the cord near heated
surfaces.
14 DO NOT put any objects into nozzle
or accessory openings. DO NOT use
with any opening blocked; keep free
of dust, lint, hair, and anything that
may reduce airflow.
15 DO NOT use if nozzle or accessory
airflow is restricted. If the air paths
or the motorized floor nozzle become
blocked, turn the vacuum cleaner o
and unplug from electrical outlet.
Remove all obstructions before you
plug in and turn on the unit again.
16 Keep nozzle and all vacuum openings
away from hair, face, fingers, uncovered
feet, or loose clothing.
17 DO NOT use if vacuum cleaner
is not working as it should, or
has been dropped, damaged, left
outdoors, or dropped into water.
18 If the supply cord is damaged, it
must be replaced by the manufacturer,
its service agent or similar qualified
persons in order to avoid a hazard.
19 Use extra care when cleaning
on stairs.
20 DO NOT leave the vacuum cleaner
unattended while plugged in.
21 When powered on, keep the vacuum
cleaner moving over the carpet surface
at all times to avoid damaging the
carpet fibres.
22 DO NOT place vacuum cleaner
on unstable surfaces such as chairs
or tables.
23 Your Shark
®
vacuum may not be
designed to stand up on its own.
When taking a break from cleaning,
you may need to lean it against furniture
or a wall, or lay it flat on the floor. Using
the vacuum for an application where
the unit lacks stability may result in
personal injury.
24 DO NOT use to pick up:
a) Liquids
b) Large objects
c) Hard or sharp objects
(glass, nails, screws, or coins)
d) Large quantities of dust (drywall dust,
fireplace ash, or embers). DO NOT use
as an attachment to power tools for
dust collection.
e) Smoking or burning objects (hot coals,
cigarette butts, or matches)
f) Flammable or combustible materials
(lighter fluid, gasoline, or kerosene)
g) Toxic materials (chlorine bleach,
ammonia, or drain cleaner)
25 DO NOT use in the following areas:
a) Poorly lit areas
b) Wet or damp surfaces
c) Outdoor areas
d) Spaces that are enclosed and may
contain explosive or toxic fumes
or vapors (lighter fluid, gasoline,
kerosene, paint, paint thinners,
mothproofing substances, or
flammable dust)
26 Turn o all controls before plugging
in or unplugging the vacuum.
27 Unplug from electrical outlet when
not in use and before any maintenance
or cleaning.
28 Hand wash with water only. Washing
with cleaning chemicals could damage
the unit.
29 During cleaning or routine maintenance,
DO NOT cut anything other than
hair, fibres, or string wrapped around
the brush-roll.
30 Allow all filters to air-dry completely
before replacing in the vacuum to
prevent liquid from being drawn into
electric parts.
31 Make sure the dust cup and all filters
are in place after routine maintenance.
32 If provided, secure the power cord around
the two cord hooks during storage.
5sharkclean.co.uk4 sharkclean.co.uk
SAVE THESE INSTRUCTIONS
READ ALL INSTRUCTIONS BEFORE USE
IMPORTANT SAFETY INSTRUCTIONS
FOR HOUSEHOLD USE ONLY • PLEASE READ ALL INSTRUCTIONS
BEFORE USING THIS VACUUM�
IF YOU HAVE DELICATE OR WOOL CARPETS, PARTICULARLY LOOP PILE,
PLEASE TRY THE VACUUM ON A HIDDEN AREA FIRST TO ENSURE THE
SPINNING BRUSH-ROLLS DO NOT DAMAGE OR UNPICK CARPET FIBRES�
SAVE THESE INSTRUCTIONS
READ ALL INSTRUCTIONS BEFORE USE
WARNING
REDUCE THE RISK OF FIRE, ELECTRIC SHOCK, INJURY,
OR PROPERTY DAMAGE:
GENERAL WARNINGS
1 Your vacuum cleaner may consist of
a motorized nozzle, wand, hose, and/
or vacuum pod. This device contains
electrical connections, electrical wiring,
and moving parts that potentially present
risk to the user.
2 Use only identical replacement parts.
3 Carefully observe and follow the
instructions provided below to avoid
improper use of the appliance. DO NOT
use the vacuum for any purpose other
than those described in this manual.
4 Before use, carefully inspect all parts
for any damage. DO NOT use if any
parts are damaged.
5 The use of an extension cord is NOT
recommended.
6 CAUTION: This vacuum cleaner handle
contains electrical connections. This
vacuum contains no serviceable parts.
USE WARNINGS
7 This appliance can be used by persons
with reduced physical, sensory or mental
capabilities or lack of experience and
knowledge if they have been given
supervision or instruction concerning
use of the appliance in a safe way and
understand the hazards involved.
8 DO NOT allow the appliance to be
used by children. Keep the appliance
and its cord out of reach of children.
Do not allow to be used as a toy. Close
supervision is necessary when used near
children. Cleaning and user maintenance
shall not be done by children.
9 Always turn o the vacuum cleaner
before connecting or disconnecting any
motorized nozzles or other accessories.
10 DO NOT handle plug or vacuum cleaner
with wet hands.
11 DO NOT use without filters in place.
12 Only use Shark branded filters and
accessories. Use of non-Shark parts may
invalidate your guarantee.
13 DO NOT damage the power cord:
a) DO NOT pull or carry vacuum cleaner
by the cord or use the cord as a handle.
b) DO NOT unplug by pulling on cord.
Grasp the plug, not the cord.
c) DO NOT run the vacuum cleaner
over the power cord, close a door on
the cord, pull the cord around sharp
corners, or leave the cord near heated
surfaces.
14 DO NOT put any objects into nozzle
or accessory openings. DO NOT use
with any opening blocked; keep free
of dust, lint, hair, and anything that
may reduce airflow.
15 DO NOT use if nozzle or accessory
airflow is restricted. If the air paths
or the motorized floor nozzle become
blocked, turn the vacuum cleaner o
and unplug from electrical outlet.
Remove all obstructions before you
plug in and turn on the unit again.
16 Keep nozzle and all vacuum openings
away from hair, face, fingers, uncovered
feet, or loose clothing.
17 DO NOT use if vacuum cleaner
is not working as it should, or
has been dropped, damaged, left
outdoors, or dropped into water.
18 If the supply cord is damaged, it
must be replaced by the manufacturer,
its service agent or similar qualified
persons in order to avoid a hazard.
19 Use extra care when cleaning
on stairs.
20 DO NOT leave the vacuum cleaner
unattended while plugged in.
21 When powered on, keep the vacuum
cleaner moving over the carpet surface
at all times to avoid damaging the
carpet fibres.
22 DO NOT place vacuum cleaner
on unstable surfaces such as chairs
or tables.
23 Your Shark
®
vacuum may not be
designed to stand up on its own.
When taking a break from cleaning,
you may need to lean it against furniture
or a wall, or lay it flat on the floor. Using
the vacuum for an application where
the unit lacks stability may result in
personal injury.
24 DO NOT use to pick up:
a) Liquids
b) Large objects
c) Hard or sharp objects
(glass, nails, screws, or coins)
d) Large quantities of dust (drywall dust,
fireplace ash, or embers). DO NOT use
as an attachment to power tools for
dust collection.
e) Smoking or burning objects (hot coals,
cigarette butts, or matches)
f) Flammable or combustible materials
(lighter fluid, gasoline, or kerosene)
g) Toxic materials (chlorine bleach,
ammonia, or drain cleaner)
25 DO NOT use in the following areas:
a) Poorly lit areas
b) Wet or damp surfaces
c) Outdoor areas
d) Spaces that are enclosed and may
contain explosive or toxic fumes
or vapors (lighter fluid, gasoline,
kerosene, paint, paint thinners,
mothproofing substances, or
flammable dust)
26 Turn o all controls before plugging
in or unplugging the vacuum.
27 Unplug from electrical outlet when
not in use and before any maintenance
or cleaning.
28 Hand wash with water only. Washing
with cleaning chemicals could damage
the unit.
29 During cleaning or routine maintenance,
DO NOT cut anything other than
hair, fibres, or string wrapped around
the brush-roll.
30 Allow all filters to air-dry completely
before replacing in the vacuum to
prevent liquid from being drawn into
electric parts.
31 Make sure the dust cup and all filters
are in place after routine maintenance.
32 If provided, secure the power cord around
the two cord hooks during storage.
(Press)
7sharkclean.co.uk6 sharkclean.co.uk
GETTING TO KNOW YOUR SHARK
®
DUOCLEAN
®
CORDED VACUUM WITH
ANTI-HAIR WRAP
TECHNOLOGY AND FLEXOLOGY
®
WELCOME!
Congratulations
on your purchase.
Use this instruction
manual to learn
about your new
vacuum’s great
features. From
assembly to use to
maintenance, you
will find it all in here.
MAIN UNIT
A Power/Selector Switch
B Handheld Vacuum
C Dust Cup Release
D Dust Cup
E Hand Vac Release
F Flexology
®
Lock Release Button
G Upper Cord Wrap Hook
H Flexology
®
Wand
I Lower Wand Release Pedal
J Motorised Floorhead
K Lower Cord Wrap Hook
L Headlights
M Brush Roll Release
N Soft Roller
A
E
L
N
D
I
B
F
H
G
K
J
M
C
(Press)
7sharkclean.co.uk6 sharkclean.co.uk
GETTING TO KNOW YOUR SHARK
®
DUOCLEAN
®
CORDED VACUUM WITH
ANTI-HAIR WRAP
TECHNOLOGY AND FLEXOLOGY
®
WELCOME!
Congratulations
on your purchase.
Use this instruction
manual to learn
about your new
vacuum’s great
features. From
assembly to use to
maintenance, you
will find it all in here.
MAIN UNIT
A Power/Selector Switch
B Handheld Vacuum
C Dust Cup Release
D Dust Cup
E Hand Vac Release
F Flexology
®
Lock Release Button
G Upper Cord Wrap Hook
H Flexology
®
Wand
I Lower Wand Release Pedal
J Motorised Floorhead
K Lower Cord Wrap Hook
L Headlights
M Brush Roll Release
N Soft Roller
A
E
L
N
D
I
B
F
H
G
K
J
M
C
ASSEMBLY SETTINGS
CLEANING MODES
NOTE: Select Carpet for stuck-on dust and debris�
NOTE: All accessories are compatible with both the wand and the handheld vacuum�
Press the power button
to begin vacuuming� To
turn o power, press
button again�
HARD Floor/Small Area Rugs
The brush-rolls spin slowly
to clean bare floors and
small arearugs�
Carpet
The brush-rolls spin
faster to pick up debris
below the surface
ofyour carpets�
POWER BUTTON
HARD FLOOR SETTING CARPET SETTINGS
To clean floors, place foot on floor nozzle
and tilt handheld vacuum back�
FLOOR MODE
Detach the wand for more reach to clean
ceilings, skirting boards, window sills, and other
hard-to-access areas� To disconnect the wand,
stand the vacuum upright� Step on the foot
pedal on the side of the nozzle, then pull the
wand out of the nozzle�
ABOVE-FLOOR WITH WAND
To use in Hand Vac mode, press the Wand Release
button and lift the handheld vacuum o the wand�
Great for cleaning stairs, furniture, and countertops�
ABOVE-FLOOR HANDHELD
1 2
1. Insert Wand into Floor Nozzle� 2. Insert Handheld Vacuum into wand�
3. Ensure all connections click securely into
place�
3
(Click)
(Click)
9sharkclean.co.uk8 sharkclean.co.uk
ASSEMBLY SETTINGS
CLEANING MODES
NOTE: Select Carpet for stuck-on dust and debris�
NOTE: All accessories are compatible with both the wand and the handheld vacuum�
Press the power button
to begin vacuuming� To
turn o power, press
button again�
HARD Floor/Small Area Rugs
The brush-rolls spin slowly
to clean bare floors and
small arearugs�
Carpet
The brush-rolls spin
faster to pick up debris
below the surface
ofyour carpets�
POWER BUTTON
HARD FLOOR SETTING CARPET SETTINGS
To clean floors, place foot on floor nozzle
and tilt handheld vacuum back�
FLOOR MODE
Detach the wand for more reach to clean
ceilings, skirting boards, window sills, and other
hard-to-access areas� To disconnect the wand,
stand the vacuum upright� Step on the foot
pedal on the side of the nozzle, then pull the
wand out of the nozzle�
ABOVE-FLOOR WITH WAND
To use in Hand Vac mode, press the Wand Release
button and lift the handheld vacuum o the wand�
Great for cleaning stairs, furniture, and countertops�
ABOVE-FLOOR HANDHELD
1 2
1. Insert Wand into Floor Nozzle� 2. Insert Handheld Vacuum into wand�
3. Ensure all connections click securely into
place�
3
(Click)
(Click)
9sharkclean.co.uk8 sharkclean.co.uk
CLEANING MODES
STORAGE
AVAILABLE ACCESSORIES
A
Crevice Tool
This slim tool is great for cleaning in
tight spaces, between sofa cushions,
and in hard-to-reach areas..
B
Upholstery Tool
Picks up pet hair, dust, and large debris
from mattresses, sofas, curtains, and other
delicate upholstered fabrics.
C
Dusting Brush
This brush dusts and cleans delicate
surfaces. Great for use on blinds,
lampshades and keyboards.
D
Duster Crevice Tool
Two cleaning tools in one. The crevice tool
gives you extended reach to clean in tight
spaces, while the soft brush is ideal for
dusting delicate surfaces.
E
Anti-Allergen Dust Brush
This brush features nylon fiber bristles
specifically designed for removing fine dust
and allergen particles from the most delicate
surfaces.
F
Self-Cleaning Pet Power Brush
Tackles pet hair and ground-in dirt from
above-floor areas like carpeted stairs and
upholstery, while actively removing hair
wrap as it cleans.
G
Under-Appliance Wand
Clean under and behind hard-to-move
appliances and furniture with this
adjustable 36" tool. Flip the extension
piece over to clean the underside of
appliances.
NOTE: There are a variety of accessories that are compatible with this vacuum series.
The lid of the box shows the select accessories that are included with your model.
To purchase additional accessories visit sharkaccessories co.uk
A
D
C
B
G
E
F
(Press)
NOTE: Take care whenever folding or
unfolding the wand to ensure fingers
cannot be caught in the mechanism�
NOTE: As this unit is not freestanding, the Flexology wand can we use to store the unit as
well as for under furniture cleaning� See below�
11sharkclean.co.uk10 sharkclean.co.uk
Looking at the vacuum from the side with the cord
hooks, wrap the power cord anti-clockwise around
the hooks, starting under the bottom hook. Then
press the Flexology Wand Lock Release button
and gently fold the handheld vacuum forward
toward the floor nozzle.
To take the vacuum out of storage mode, press the
Flexology Wand Lock Release button while lifting
up the handheld vacuum. When straightened, the
wand will lock inplace.
USING THE FLEXOLOGY® WAND
To easily access hard-to-reach areas under
furniture, press the Flexology Lock Release Button
to position the wand to a lower angle.
CLEANING MODES
STORAGE
AVAILABLE ACCESSORIES
A
Crevice Tool
This slim tool is great for cleaning in
tight spaces, between sofa cushions,
and in hard-to-reach areas..
B
Upholstery Tool
Picks up pet hair, dust, and large debris
from mattresses, sofas, curtains, and other
delicate upholstered fabrics.
C
Dusting Brush
This brush dusts and cleans delicate
surfaces. Great for use on blinds,
lampshades and keyboards.
D
Duster Crevice Tool
Two cleaning tools in one. The crevice tool
gives you extended reach to clean in tight
spaces, while the soft brush is ideal for
dusting delicate surfaces.
E
Anti-Allergen Dust Brush
This brush features nylon fiber bristles
specifically designed for removing fine dust
and allergen particles from the most delicate
surfaces.
F
Self-Cleaning Pet Power Brush
Tackles pet hair and ground-in dirt from
above-floor areas like carpeted stairs and
upholstery, while actively removing hair
wrap as it cleans.
G
Under-Appliance Wand
Clean under and behind hard-to-move
appliances and furniture with this
adjustable 36" tool. Flip the extension
piece over to clean the underside of
appliances.
NOTE: There are a variety of accessories that are compatible with this vacuum series.
The lid of the box shows the select accessories that are included with your model.
To purchase additional accessories visit sharkaccessories co.uk
A
D
C
B
G
E
F
(Press)
NOTE: Take care whenever folding or
unfolding the wand to ensure fingers
cannot be caught in the mechanism�
NOTE: As this unit is not freestanding, the Flexology wand can we use to store the unit as
well as for under furniture cleaning� See below�
11sharkclean.co.uk10 sharkclean.co.uk
Looking at the vacuum from the side with the cord
hooks, wrap the power cord anti-clockwise around
the hooks, starting under the bottom hook. Then
press the Flexology Wand Lock Release button
and gently fold the handheld vacuum forward
toward the floor nozzle.
To take the vacuum out of storage mode, press the
Flexology Wand Lock Release button while lifting
up the handheld vacuum. When straightened, the
wand will lock inplace.
USING THE FLEXOLOGY® WAND
To easily access hard-to-reach areas under
furniture, press the Flexology Lock Release Button
to position the wand to a lower angle.
MAINTENANCE
EMPTYING THE DUST CUP
Press the wand release button and lift the
handheld vacuum o the wand�
To remove the dust cup from the handheld
vacuum, squeeze the two Dust Cup Release
buttons at the same time and pull out the dust
cup�
To reinsert the dust cup back into the handvac,
angle the tip first and then push up until it
clicks into place�
Hold the dust cup over the bin� Press the
Empty button and pull the dust cup open�
Perform regular maintenance on the filters to keep your vacuum's suction power optimal.
IMPORTANT:
To prevent damage, rinse filters with water
ONLY
�
DO NOT
use soap� Allow filters
to air-dry for at least 24 hours before reinstalling them to prevent liquid from being drawn into
electricparts�
Empty the dust cup each time you vacuum and periodically during cleaning, if debris in the
dust cup reaches the MAX fill line.
MAINTENANCE
CLEANING FILTERS
IMPORTANT: Unplug the vacuum before performing any maintenance� IMPORTANT: Unplug the vacuum before performing any maintenance�
NOTE: For replacement filters please visit sharkclean�co�uk
PRE-MOTOR FILTERS POST-MOTOR FILTER
REPLACEMENT FILTERS
To access the pre-motor filters, press and
pull both filter access tabs on the dust cup
to remove the filter holder� The Pre-Motor
Filters should be washed twice a month�
Remove the filter cover on the top of the
handvac to access the post-motor filter� The
Post-Motor Filter should be washed once
every 9 months�
Empty
Release
Button
Release
Button
Release
Button
Pre-Motor
Filters
Post-Motor Filter
Acces
Empty
Button
13sharkclean.co.uk12 sharkclean.co.uk
MAINTENANCE
EMPTYING THE DUST CUP
Press the wand release button and lift the
handheld vacuum o the wand�
To remove the dust cup from the handheld
vacuum, squeeze the two Dust Cup Release
buttons at the same time and pull out the dust
cup�
To reinsert the dust cup back into the handvac,
angle the tip first and then push up until it
clicks into place�
Hold the dust cup over the bin� Press the
Empty button and pull the dust cup open�
Perform regular maintenance on the filters to keep your vacuum's suction power optimal.
IMPORTANT:
To prevent damage, rinse filters with water
ONLY
�
DO NOT
use soap� Allow filters
to air-dry for at least 24 hours before reinstalling them to prevent liquid from being drawn into
electricparts�
Empty the dust cup each time you vacuum and periodically during cleaning, if debris in the
dust cup reaches the MAX fill line.
MAINTENANCE
CLEANING FILTERS
IMPORTANT: Unplug the vacuum before performing any maintenance� IMPORTANT: Unplug the vacuum before performing any maintenance�
NOTE: For replacement filters please visit sharkclean�co�uk
PRE-MOTOR FILTERS POST-MOTOR FILTER
REPLACEMENT FILTERS
To access the pre-motor filters, press and
pull both filter access tabs on the dust cup
to remove the filter holder� The Pre-Motor
Filters should be washed twice a month�
Remove the filter cover on the top of the
handvac to access the post-motor filter� The
Post-Motor Filter should be washed once
every 9 months�
Empty
Release
Button
Release
Button
Release
Button
Pre-Motor
Filters
Post-Motor Filter
Acces
Empty
Button
13sharkclean.co.uk12 sharkclean.co.uk
MAINTENANCE
CHECKING FOR BLOCKAGES
MAINTENANCE
Remove the handheld vacuum from the wand
and check all dust cup intake openings�
Detach the wand and check it for
blockages�
CHECK HANDHELD CHECK WAND
Detach the wand, then remove the Soft Roller�
Tilt the floor nozzle tube back and check
openings for blockages� Reinsert Soft Roller
until it clicks securely into place�
Remove any blockages or debris from the floor
nozzle debris intake (See Nozzle Maintenance
section)�
CHECK FLOOR NOZZLE
NOZZLE MAINTENANCE
NOTE: For best performance, keep the Soft Roller clean with regular maintenance�
Anti Hair Wrap Technology removes hair
from your brush-roll continuously as you
vacuum� At times you may see small amounts
of hair around the brush-roll – simply
continue vacuuming and the comb and
suction will remove the hair as you clean�
To remove the cover, use a coin to turn the
locks counterclockwise� Lift o the cover
and remove any debris or hair wrap� Check
the Debris Intake and clear away any dirt or
blockages�
To close the cover, push down until it clicks
into place, then turn the locks clockwise
until closed�
CLEANING THE SOFT ROLLER
1 To remove the Soft Roller, slide the Eject Roller
button on the floor nozzle�
2 Tap loose debris o the Soft Roller� Use a dry
towel to wipe it clean, and to remove any debris
caught in the teeth behind the Soft Roller�
3
Hand-wash the Soft Roller as needed� Use only
water, and let it air-dry completely for at least
24 hours�
4
Reinsert the Soft Roller and press it in until it clicks
securely into place�
15sharkclean.co.uk14 sharkclean.co.uk
MAINTENANCE
CHECKING FOR BLOCKAGES
MAINTENANCE
Remove the handheld vacuum from the wand
and check all dust cup intake openings�
Detach the wand and check it for
blockages�
CHECK HANDHELD CHECK WAND
Detach the wand, then remove the Soft Roller�
Tilt the floor nozzle tube back and check
openings for blockages� Reinsert Soft Roller
until it clicks securely into place�
Remove any blockages or debris from the floor
nozzle debris intake (See Nozzle Maintenance
section)�
CHECK FLOOR NOZZLE
NOZZLE MAINTENANCE
NOTE: For best performance, keep the Soft Roller clean with regular maintenance�
Anti Hair Wrap Technology removes hair
from your brush-roll continuously as you
vacuum� At times you may see small amounts
of hair around the brush-roll – simply
continue vacuuming and the comb and
suction will remove the hair as you clean�
To remove the cover, use a coin to turn the
locks counterclockwise� Lift o the cover
and remove any debris or hair wrap� Check
the Debris Intake and clear away any dirt or
blockages�
To close the cover, push down until it clicks
into place, then turn the locks clockwise
until closed�
CLEANING THE SOFT ROLLER
1 To remove the Soft Roller, slide the Eject Roller
button on the floor nozzle�
2 Tap loose debris o the Soft Roller� Use a dry
towel to wipe it clean, and to remove any debris
caught in the teeth behind the Soft Roller�
3
Hand-wash the Soft Roller as needed� Use only
water, and let it air-dry completely for at least
24 hours�
4
Reinsert the Soft Roller and press it in until it clicks
securely into place�
15sharkclean.co.uk14 sharkclean.co.uk
FIVE (5) YEAR LIMITED GUARANTEE
TROUBLESHOOTING
For all other issues, visit sharkclean�com/support�
Vacuum is not picking up debris. No suction or light suction.
(Refer to Maintenance section for more information.)
• Empty the dust cup� Check filters to see if they need cleaning� Follow instructions for
rinsing and completely air-drying the filters before reinstalling them�
• Check floor nozzle and wand for blockages; clear blockages if required�
• Remove any string, carpet fibers, or hair that may be wrapped around the brush-roll or
Soft Roller�
• Ensure the brush-roll cover is locked in place� First, turn the nozzle upside down� Using a
coin, turn the three locks counterclockwise� Push down on both sides of the cover until it
clicks securely into place, then turn locks clockwise to close�
Vacuum lifts area rugs.
• Suction is powerful� Take care when vacuuming area rugs or rugs with delicately
sewn edges�
• Turn o the unit to disengage the brush-rolls� To restart, press the power button on
the handle�
NOTE: During above-floor cleaning, accessories are optimized for dierent types of debris
(See Available Accessories section)�
Brush-rolls do not spin.
• If the brush-roll indicator light turns solid red, immediately turn o and unplug the vacuum�
• Disconnect the wand from the floor nozzle and clear any blockages�
• Reconnect the wand, plug in the vacuum, and turn on the power�
• If the brush-roll indicator light
on the
floor nozzle
is green, the blockage has been
successfully cleared� If the light is still red, please contact Customer Service on
+44 (0)800 862 0453�
Vacuum turns o on its own or if the indicator light flashes red.
This vacuum is equipped with a motor-protective thermostat that will shut o if it overheats�
Should this occur, perform the following steps to restart the motor-protective thermostat:
1� Turn vacuum o and unplug it�
2� Empty dust cup and clean filters (see Emptying the Dust Cup section)�
3� Disassemble the vacuum, by removing the floor head, wand, dustcup and filters�
4� Check for blockages in hose, floor nozzle, inlet openings, and accessories�
5� Reassemble the entire vacuum to ensure all parts click into place�
6� Allow unit to cool for a minimum of 45 minutes�
7� Plug in vacuum and turn it on�
Vacuum is making a loud noise.
If you run over a hard or sharp object or notice a noise change while vacuuming, check
for blockages or objects caught behind the brush-roll� (Refer to Maintenance section for
more information�)
17
sharkclean.co.uk16 sharkclean.co.uk
When a consumer buys a product in the UK, they get the benefit of legal rights relating to the quality of the product
(your “statutory rights”). You can enforce these rights against your retailer. However, at Shark we are so confident
about the quality of our products that we give you an additional manufacturer’s guarantee of up to five years upon
registration with Shark. Offer valid only in United Kingdom and Republic of Ireland. These terms and conditions
relate to our manufacturer’s guarantee only – your statutory rights are unaffected.
The conditions below describe the prerequisites and scope of our guarantee. They do not affect your statutory rights
or the obligations of your retailer and your contract with them.
Shark® Guarantees
A household appliance like a vacuum cleaner constitutes a sizeable investment. Your new machine needs to
work properly for as long as possible. The guarantee it comes with is an important consideration - and reflects
how much confidence the manufacturer has in its product and manufacturing quality.
Every Shark machine comes with a free parts and labour guarantee. Our customer service helpline (0800 862
0453) is open from 9.00am to 6.00pm Monday - Friday. It’s free to call, and you’ll be put straight through to a
Shark representative. You’ll also find online support at sharkclean.co.uk.
How do I register my Shark guarantee?
You can register your guarantee online within 28 days of purchase. To save time, you’ll need the following information
about your machine:
• Serial number (on the machine rating label).
• Date you purchased the machine (receipt or delivery note).
• To register online, please visit sharkclean.co.uk/register-guarantee.
IMPORTANT
• Both the 12 months and the extended 4 years guarantee will only cover your product from the date
of purchase.
• Please keep your receipt at all times. Should you need to use your extended guarantee we will need your
receipt to verify the information you have supplied to us is correct. The inability to produce a valid receipt may
invalidate your guarantee.
What are the benefits of registering my free Shark guarantee?
When you register your guarantee we’ll have your details to hand if we ever need to get in touch.
You can also receive tips and advice on how to get the best out of your Shark vacuum and hear the latest news
about new Shark® technology and launches. If you register your guarantee online, you’ll get instant confirmation
that we’ve received your details.
How long are new Shark machines guaranteed for?
Our confidence in our design and quality control means that your new Shark vacuum cleaner is guaranteed for a
total of five years. (12 months plus an extended guarantee of 4 years).
What is covered by the free Shark guarantee?
Repair or replacement of your Shark machine (at Shark’s discretion), including all parts and labour. A Shark
guarantee is in addition to your legal rights as a consumer.
What is not covered by the free Shark guarantee?
• Blockages – For details of how to unblock your vacuum cleaner, please refer to the Operating Manual.
• Normal wear and tear such as brush bar, fuse, belt, batteries etc.
• Accidental damage, faults caused by negligent use or care, misuse, neglect, careless operation or handling of
the vacuum cleaner which is not in accordance with the Shark Operating Manual supplied with your machine.
• Use of the vacuum cleaner for anything other than normal domestic household purposes.
• Use of parts not assembled or installed in accordance with the operating instructions.
• Faults caused by parts and accessories which are not Shark Genuine Components.
• Faulty installation (except where installed by Shark).
• Repairs or alterations carried out by parties other than Shark or its agents.
What happens when my guarantee runs out?
Shark does not design products to last for a limited time. We do appreciate that there may be a desire for our
customers to want to repair their vacuum cleaners after the guarantee has elapsed. In this case please contact our
free phone customer service help line and ask about our out guarantee program, on 0800 862 0453.
Where can I buy genuine Shark spares and accessories?
Shark spares and accessories are developed by the same engineers who developed your Shark vacuum. You’ll find
a full range of Shark spares and replacement parts/accessories for all Shark machines at sharkclean.co.uk.
Please remember that using non-Shark spares may invalidate your guarantee.
FIVE (5) YEAR LIMITED GUARANTEE
TROUBLESHOOTING
For all other issues, visit sharkclean�com/support�
Vacuum is not picking up debris. No suction or light suction.
(Refer to Maintenance section for more information.)
• Empty the dust cup� Check filters to see if they need cleaning� Follow instructions for
rinsing and completely air-drying the filters before reinstalling them�
• Check floor nozzle and wand for blockages; clear blockages if required�
• Remove any string, carpet fibers, or hair that may be wrapped around the brush-roll or
Soft Roller�
• Ensure the brush-roll cover is locked in place� First, turn the nozzle upside down� Using a
coin, turn the three locks counterclockwise� Push down on both sides of the cover until it
clicks securely into place, then turn locks clockwise to close�
Vacuum lifts area rugs.
• Suction is powerful� Take care when vacuuming area rugs or rugs with delicately
sewn edges�
• Turn o the unit to disengage the brush-rolls� To restart, press the power button on
the handle�
NOTE: During above-floor cleaning, accessories are optimized for dierent types of debris
(See Available Accessories section)�
Brush-rolls do not spin.
• If the brush-roll indicator light turns solid red, immediately turn o and unplug the vacuum�
• Disconnect the wand from the floor nozzle and clear any blockages�
• Reconnect the wand, plug in the vacuum, and turn on the power�
• If the brush-roll indicator light
on the
floor nozzle
is green, the blockage has been
successfully cleared� If the light is still red, please contact Customer Service on
+44 (0)800 862 0453�
Vacuum turns o on its own or if the indicator light flashes red.
This vacuum is equipped with a motor-protective thermostat that will shut o if it overheats�
Should this occur, perform the following steps to restart the motor-protective thermostat:
1� Turn vacuum o and unplug it�
2� Empty dust cup and clean filters (see Emptying the Dust Cup section)�
3� Disassemble the vacuum, by removing the floor head, wand, dustcup and filters�
4� Check for blockages in hose, floor nozzle, inlet openings, and accessories�
5� Reassemble the entire vacuum to ensure all parts click into place�
6� Allow unit to cool for a minimum of 45 minutes�
7� Plug in vacuum and turn it on�
Vacuum is making a loud noise.
If you run over a hard or sharp object or notice a noise change while vacuuming, check
for blockages or objects caught behind the brush-roll� (Refer to Maintenance section for
more information�)
17
sharkclean.co.uk16 sharkclean.co.uk
When a consumer buys a product in the UK, they get the benefit of legal rights relating to the quality of the product
(your “statutory rights”). You can enforce these rights against your retailer. However, at Shark we are so confident
about the quality of our products that we give you an additional manufacturer’s guarantee of up to five years upon
registration with Shark. Offer valid only in United Kingdom and Republic of Ireland. These terms and conditions
relate to our manufacturer’s guarantee only – your statutory rights are unaffected.
The conditions below describe the prerequisites and scope of our guarantee. They do not affect your statutory rights
or the obligations of your retailer and your contract with them.
Shark® Guarantees
A household appliance like a vacuum cleaner constitutes a sizeable investment. Your new machine needs to
work properly for as long as possible. The guarantee it comes with is an important consideration - and reflects
how much confidence the manufacturer has in its product and manufacturing quality.
Every Shark machine comes with a free parts and labour guarantee. Our customer service helpline (0800 862
0453) is open from 9.00am to 6.00pm Monday - Friday. It’s free to call, and you’ll be put straight through to a
Shark representative. You’ll also find online support at sharkclean.co.uk.
How do I register my Shark guarantee?
You can register your guarantee online within 28 days of purchase. To save time, you’ll need the following information
about your machine:
• Serial number (on the machine rating label).
• Date you purchased the machine (receipt or delivery note).
• To register online, please visit sharkclean.co.uk/register-guarantee.
IMPORTANT
• Both the 12 months and the extended 4 years guarantee will only cover your product from the date
of purchase.
• Please keep your receipt at all times. Should you need to use your extended guarantee we will need your
receipt to verify the information you have supplied to us is correct. The inability to produce a valid receipt may
invalidate your guarantee.
What are the benefits of registering my free Shark guarantee?
When you register your guarantee we’ll have your details to hand if we ever need to get in touch.
You can also receive tips and advice on how to get the best out of your Shark vacuum and hear the latest news
about new Shark® technology and launches. If you register your guarantee online, you’ll get instant confirmation
that we’ve received your details.
How long are new Shark machines guaranteed for?
Our confidence in our design and quality control means that your new Shark vacuum cleaner is guaranteed for a
total of five years. (12 months plus an extended guarantee of 4 years).
What is covered by the free Shark guarantee?
Repair or replacement of your Shark machine (at Shark’s discretion), including all parts and labour. A Shark
guarantee is in addition to your legal rights as a consumer.
What is not covered by the free Shark guarantee?
• Blockages – For details of how to unblock your vacuum cleaner, please refer to the Operating Manual.
• Normal wear and tear such as brush bar, fuse, belt, batteries etc.
• Accidental damage, faults caused by negligent use or care, misuse, neglect, careless operation or handling of
the vacuum cleaner which is not in accordance with the Shark Operating Manual supplied with your machine.
• Use of the vacuum cleaner for anything other than normal domestic household purposes.
• Use of parts not assembled or installed in accordance with the operating instructions.
• Faults caused by parts and accessories which are not Shark Genuine Components.
• Faulty installation (except where installed by Shark).
• Repairs or alterations carried out by parties other than Shark or its agents.
What happens when my guarantee runs out?
Shark does not design products to last for a limited time. We do appreciate that there may be a desire for our
customers to want to repair their vacuum cleaners after the guarantee has elapsed. In this case please contact our
free phone customer service help line and ask about our out guarantee program, on 0800 862 0453.
Where can I buy genuine Shark spares and accessories?
Shark spares and accessories are developed by the same engineers who developed your Shark vacuum. You’ll find
a full range of Shark spares and replacement parts/accessories for all Shark machines at sharkclean.co.uk.
Please remember that using non-Shark spares may invalidate your guarantee.
NOTES NOTES
19sharkclean.co.uk18 sharkclean.co.uk
NOTES NOTES
19sharkclean.co.uk18 sharkclean.co.uk
Euro-Pro Europe Limited,
3150 Century Way,
Thorpe Park, Leeds,
LS15 8ZB, UK
0800 862 0453
www�sharkclean�uk
Illustrations may dier from actual product. We are constantly striving to improve
our products, therefore the specifications contained herein are subject to change
withoutnotice.
DUOCLEAN, FLEXOLOGY and SHARK are registered trademarks of
SharkNinja Operating, LLC.
© 2020 SharkNinja Operating LLC
HZ500UK�Series�IB�MP�200616�Mv1
PRINTED IN CHINA
@sharkcleaninguk
@sharkcleanuk
@sharkcleanuk
