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Sound and Noise Issues
When the product has difficulties with sound, these steps may help resolve the problem.
Testing the sound
Settings Support Device Care Self Diagnosis Sound Test
If the product plays the Sound Test melody without distortion, there may be a problem with an external device or the
broadcast signal’s strength.
The problem Try this!
How can I connect an audio device
to the product?
The connection method may differ depending on the audio device, such as HDMI
(ARC), Bluetooth, and Wi-Fi.
For more information about how to connect an audio device, run Connection Guide.
● Source Connection Guide Audio Device
There is no sound or the sound is
too low at maximum volume.
Check the volume control of your product, and then check the volume control of
the external device (cable box or satellite box, DVD, Blu-ray, etc.) connected to your
product.
Check the cable connection between an external device and the product and then try
cable connection again.
The picture is good but there is no
sound.
Set Sound Output to Device Speaker.
● Settings Sound Sound Output
If you are using an external device, check the device’s audio output option.
For example, you may need to change your cable box’s audio option to HDMI if the box
connected to your product is using an HDMI cable.
To listen to computer sound, connect an external speaker to the computer’s audio
output connector.
If your product has a headphone jack, make sure there is nothing plugged into it.
Reboot the connected device by disconnecting and then reconnecting the device’s
power cable.
With a set-top box or cable box, check the cable connection and reboot the external
device. When the symptom persists, contact your service provider.
No sound is heard.
Check whether Digital Output Audio Format is set to Pass-Through.
If you select the Pass-Through option to use an AV receiver that does not support
Dolby Digital+, no sound is output with Dolby Digital+ content.
It is recommended to set Digital Output Audio Format to Auto when the connected
receiver supports only the limited audio formats.
● Settings Sound Expert Settings Digital Output Audio
Format Auto
The speakers are making an odd
sound.
Run Sound Test.
● Settings Support Device Care Self Diagnosis Sound
Test
Make sure that the audio cable is connected to the correct audio output connector on
the external device.
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