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TROUBLESHOOTING GUIDE
Problem
Stove smokes
Back Puffing or
sudden internal
ignitions
Combustor not
glowing
Stove burning too
hot or fast
Possible Cause
Operating technique
Cold start
Blocked Chimney
Blocked outside airduct
Oversized chimney
Chimney too short
More than one appliance vented
into flue
Operating technique
Burn rate too low
Chimney down draft
Combustor is plugged
Tight house
Late stage of burn
Ashpan Door is Open
Excessive draft
Extra tall chimney
Solutions
Open bypass and air damper prior to reloading stove
Check and establish a chimney draft prior to lighting the
stove. If you have neutral or a down draft, preheat the
chimney with a hairdryer, heat gun, or twists of lit newspa-
per.
Examine chimney and stovepipe for blockage and creosote
accumulations. Check spark arrestor screen on your cap, if
you have one.
Check the outside inlet for blockage caused by snow,
debris, or insects.
Reline chimney to appropriate size.
Add height (industry standard is 15ft or more).
Disconnect other appliances, seal openings appropriately.
Open bypass and air dampers before opening to reload and
keep it open a few minutes after reloading.
Open air damper to allow for hotter burn.
In high wind areas, a specially designed wind cap may be
necessary.
Clean combustor of accumulated fly ash.
Dedicated air supply with outside air adapter attachment to
stove.
Combustor does not need to be glowing to be working.
Check smoke exiting chimney to help determine if combus-
tor is working properly.
Close ash door securely, check ash door gasket for tight
seal.
Adjust air damper to lower setting;a pipe damper may be
necessary.
Consider installing pipe damper
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