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ENGLISH
39
TROUBLESHOOTING
Parts & Features
Problem Possible Cause & Solutions
Doors will not
close correctly
or pop open.
Food packages are blocking the door open.
• Rearrange food containers to clear the door and door shelves.
Ice bin, crisper cover, shelves, door bins, or drawers are out of position.
• Push bins all the way in and put crisper cover, shelves and drawers into their correct
positions. See the Operation section for more information.
The doors were removed during product installation and not properly replaced.
• Contact the installer to properly install the doors.
Refrigerator is not leveled properly.
• Contact the installer to properly level the refrigerator.
Doors are
difficult to
open.
The gaskets are dirty or sticky.
• Clean the gaskets and the surfaces that they touch. Rub a thin coat of appliance
polish or kitchen wax on the gaskets after cleaning.
Door was recently closed.
• When you open the door, warmer air enters the refrigerator. As the warm air cools,
it can create a vacuum. If the door is hard to open, wait one minute to allow the air
pressure to equalize, then see if it opens more easily.
Refrigerator
wobbles
or seems
unstable
Leveling legs are not adjusted properly.
• Contact the installer to properly level the refrigerator.
Floor is not level.
• It may be necessary to add shims under the leveling legs or rollers to complete
installation.
Lights do not
work.
LED interior lighting failure.
• The refrigerator compartment lamp is LED interior lighting, and service should be
performed by a qualified technician.
The interior of
the refrigerator
is covered
with dust or
soot.
The refrigerator is located near a fire source, such as a fireplace, chimney, or
candle.
• Make sure that the refrigerator is not located near a fire source, such as a fireplace,
chimney or candle.
Voice
Assistant
function
turns on
automatically.
The voice assistant is set to the
Wake Zone + Wake Word mode. Every time you
pass in front of the refrigerator, the voice assistant wakes and enters the standby
mode to recognize voice commands.
• Change
Voice Assistant from Wake Zone + Wake Word to Wake Word.
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