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36
TROUBLESHOOTING
Before Calling for Service
Review this section before calling for service; doing so will save you both time and money.
Cooling
Problem Possible Cause & Solutions
Refrigerator
and Freezer
section are not
cooling.
The refrigerator control is set to OFF (some models).
• Turn the control ON. Refer to the Setting the Controls section for proper temperature
settings.
Refrigerator is in the defrost cycle.
• During the defrost cycle, the temperature of each compartment may rise slightly. Wait
30 minutes and confirm the proper temperature has been restored once the defrost
cycle has completed.
Refrigerator was recently installed.
• It may take up to 24 hours for each compartment to reach the desired temperature.
Refrigerator was recently relocated.
• If the refrigerator was stored for a long period of time or moved on its side, it is
necessary for the refrigerator to stand upright for 24 hours before connecting it to
power.
Cooling
system runs
too much.
Refrigerator is replacing an older model.
• Modern refrigerators require more operating time but use less energy due to more
efficient technology.
Refrigerator was recently plugged in or power restored.
• The refrigerator will take up to 24 hours to cool completely.
The door is opened often or a large amount of food / hot food was added.
• Adding food and opening the door warms the refrigerator, requiring the compressor to
run longer in order to cool the refrigerator back down. In order to conserve energy, try
to get everything you need out of the refrigerator at once, keep food organized so it is
easy to find, and close the door as soon as the food is removed. (Refer to the Food
Storage Guide.)
Doors are not closed completely.
• Firmly push the doors shut. If they will not shut all the way, the “Doors will not close
correctly or pop open” section.
Refrigerator is installed in a hot location.
• The compressor will run longer under warm conditions. At normal room temperatures
(70 °F) expect your compressor to run about 40 % to 80 % of the time. Under warmer
conditions, expect it to run even more often. The refrigerator should not be operated
above 110 °F.
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