Loading ...
Loading ...
Loading ...
32
SMART FUNCTIONS
NOTE
Voice assistant supports English commands only,
so it will not be responded to other than English
language.
• To issue a new voice command, say, “
Hi, LG” or
move away from the refrigerator and then move
close again (within 3.25 ft. or 1 m).
• If the voice command is not recognized, the
voice assistant function exits the standby mode.
Smart Diagnosis™ Feature
This feature is only available on models with the c
or d logo.
Use this feature to help you diagnose and solve
problems with your appliance.
NOTE
• For reasons not attributable to LGE’s
negligence, the service may not operate due to
external factors such as, but not limited to, Wi-Fi
unavailability, Wi-Fi disconnection, local app
store policy, or app unavailability.
Using LG ThinQ to Diagnose Issues
If you experience a problem with your Wi-Fi
equipped appliance, it can transmit troubleshooting
data to a smartphone using the LG ThinQ
application.
• Launch the
LG ThinQ application and select
the Smart Diagnosis feature in the menu.
Follow the instructions provided in the LG ThinQ
application.
Using Audible Diagnosis to
Diagnose Issues
Follow the instructions below to use the audible
diagnosis method.
• Launch the
LG ThinQ application and select the
Smart Diagnosis feature in the menu. Follow
the instructions for audible diagnosis provided in
the LG ThinQ application.
1
Hold the Lock button for three seconds.
• If the display has been locked for over five
minutes, you must deactivate the lock and
then reactivate it.
2
Open the refrigerator door.
3
Hold the mouthpiece of your phone in front of
the speaker that is located on the right hinge
of the refrigerator door, when instructed to do
so by the call center.
4
Press and hold the Freezer Drawer button for
three seconds while continuing to hold your
phone to the speaker.
5
After you hear three beeps, release the
Freezer Drawer button.
6
Keep the phone in place until the tone
transmission has finished. The display will
count down the time. Once the countdown
is over and the tones have stopped, the
diagnosis will be displayed in the application.
NOTE
• For best results, do not move the phone while
the tones are being transmitted.
Loading ...
Loading ...
Loading ...