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34
TROUBLESHOOTING
Condition/Problem Things to Check Solution
No display/partial display/
unit will not turn on
Check electrical (wall)
outlet
Make sure unit is plugged into a functioning wall outlet
Check connection on
console
Connection should be secure and undamaged Replace
adapter or connection at unit if either are damaged
Check data cable integrity All wires in cable should be intact If any are visibly crimped or
cut, replace cable
Check data cable
connections/orientation
Be sure cable is connected securely and oriented properly
Small latch on connector should line up and snap into place
Check console display for
damage
Check for visual sign that console display is cracked or other
wise damaged Replace Console if damaged
Console Display If Console only has partial display and all connections are ¿ne,
replace the Console
If the above steps do not resolve the problem, contact Cus
tomer Care for further assistance
Unit operates but Contact
HR not displayed
HR cable connection at
Console
Be sure cable is connected securely to Console
Sensor grip Be sure hands are centered on HR sensors Hands must be
kept still with relatively equal pressure applied to each side
Dry or calloused hands Sensors may have dif¿culty with dried out or calloused hands
A conductive electrode cream (heart rate cream) can help
make better conduct These are available on the web or at
medical or some larger ¿tness stores
Handlebar If tests reveal no other issues, Handlebars should be replaced
Unit operates but
Telemetric HR not
displayed
Chest Strap (optional) Strap should be ³POLAR®´ compatible and uncoded Make
sure strap is directly against skin and contact area is wet
Chest Strap Batteries If strap has replaceable batteries, install new batteries
Check User Pro¿le Select the Edit User Pro¿le option for the User Pro¿le Go to
the WIRELESS HR setting and make sure that the current
value is set to ON
Interference Try moving unit away from sources of interference (TV, Micro
wave, etc)
Replace Chest Strap If interference is eliminated and HR does not function, replace
strap
Replace Console If HR still does not function, replace Console
Unit operates but
Telemetric HR displayed
incorrectly
Interference Make sure that the HR receiver is not blocked by a personal
electronic device in the left side of the media tray
Console displays ³E2´
error code
Check data cable integrity All wires in cable should be intact If any are cut or crimped,
replace cable
Check data cable
connections/orientation
Be sure cable is connected securely and oriented properly
Small latch on connector should line up and snap into place
Console Electronics If tests reveal no other issues, contact Customer Care for fur
ther assistance
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