D-Link G415 User Manual

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141D-Link G415 User Manual

Section 7 - Troubleshooting

Troubleshooting

This chapter provides solutions to problems that can occur during the installation and operation of the router. Read the

following descriptions if you are having problems.

1. Why can’t I access the web-based conguration utility?

When entering the IP address of the D-Link router (192.168.0.1 for example), you are not connecting to a website, nor do

you have to be connected to the Internet. The device has the utility built-in to a ROM chip in the device itself. Your computer

must be on the same IP subnet to connect to the web-based utility.

• Make sure you have an updated Java-enabled web browser. We recommend the following:

- Microsoft Internet Explorer® 10 or higher

- Mozilla Firefox 28 or higher

- Google™ Chrome 28 or higher

- Apple Safari 6 or higher

• Verify physical connectivity by checking for solid link lights on the device. If you do not get a solid link light, try using a

dierent cable, or connect to a dierent port on the device if possible. If the computer is turned o, the link light may not

be on.

• Disable any Internet security software running on the computer. Software rewalls such as ZoneAlarm, BlackICE, Sygate

and Norton Personal Firewall may block access to the conguration pages. Check the help les included with your rewall

software for more information on disabling or conguring it.

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D-Link G415 EAGLE PRO AI AX1500 4G Smart Router