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38
EN
Symptom Cause Remedy
The dust
concentration
levels are
different
between the
product and the
LG ThinQ app.
Are you looking at the
same type of dust particle?
•
Make sure that the levels of the
PM1.0/PM2.5/PM10
dust are
displayed consistently between
the LG ThinQ app and your
product.
•
A difference in values could
be caused by the difference in
update time between the LG
ThinQ app and the product.
The appliance
and smartphone
cannot be
connected via
Wi-Fi.
The password for the Wi-
Fi that you are trying to
connect to is incorrect.
•
Find the Wi-Fi network
connected to your smartphone
and remove it, then connect
your appliance in LG ThinQ.
Mobile data for your
smartphone is turned on.
•
Turn off the Mobile data of
your smartphone and connect
the appliance using the Wi-Fi
network.
The wireless network name
(SSID) I set incorrectly.
•
The wireless network name
(SSID) should be a combination
of English letters and numbers.
(Do not use special characters.)
The router frequency is
not 2.4 GHz.
•
Only a 2.4 Ghz router frequency
is supported. Set the wireless
router to 2.4 GHz and connect
the appliance to the wireless
router. To check the router
frequency, check with your
Internet service provider or the
router manufacturer.
The appliance is too far
from the router.
•
If the appliance is too far from
the router, the signal may be
weak and the connection may
not be congured correctly.
Move the router closer to the
appliance.
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