Loading ...
Loading ...
Loading ...
EN
36
EN
TROUBLESHOOTING
Before Calling for Service
Please check the following before you contact the service center. If the problem persists,
contact your local service center.
Symptom Cause Remedy
It does not
operate at all.
Is the power cord
unplugged from the outlet?
•
Insert it into the socket correctly.
The amount of
wind is small
and there is a
noise.
Did dust accumulate in the
ultra ne lter?
•
Clean the ultra ne lter
thoroughly.
Did dust accumulate in the
True HEPA lter?
•
Replace the lter.
The air inside is
not puried well
enough.
Is the indoor pollution
severe?
•
Ventilate the indoors before
using the product.
Did dust accumulate in the
ultra ne lter?
•
Clean the ultra ne lter
thoroughly.
Did dust accumulate in the
True HEPA lter?
•
Replace the lter.
Are you using it in a place
that is too spacious or too
open?
•
Use a product that suits the size
of the room.
•
Avoid well-ventilated places
such as doors, windows, etc.
Is there any obstacle
nearby?
•
Remove the obstacle.
Is the product installed at
a corner?
•
Move the product and install it
again.
The overall air
quality color is
still in red.
Does the color not change
even if it is moved to a
clean room?
•
Remove the power cord from
the outlet and reconnect after 1
minute.
Did you use a spray near
the product?
•
Do not use a spray near the
product.
The buttons
on the control
panel do not
work.
Is
displayed on the
status display?
•
To unlock, press the Mode
button on the control panel for 3
seconds.
Loading ...
Loading ...
Loading ...