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4
Warranty
ONE YEAR LIMITED WARRANTY
A thorough inspection must be made before installation and any damage must be promptly reported. We will not be liable
for failures or damage that could have been discovered or avoided by proper inspection and testing prior to installation.
This product is warranted to be free from defects in materials or workmanship for one (1) year from the date of purchase. Proof
of purchase (original sales receipt) from the original consumer purchaser must be made available for all warranty claims.
This warranty is non-transferable and shall be voided if the unit is removed from its initial installation or if it is not installed
following the manufacturer’s instructions. It does not apply in the event of product damage due to the use of other than
genuine replacement parts, (Replacement parts may be obtained by e-mail at [email protected] or by calling 1-888-
449-9194 between 8:30 am - 5:00 pm EST) installation error, abuse, misuse or improper care and maintenance (whether
performed by a plumber, contractor, service provider or member of the purchaser’s household). The warranty excludes
damage due to aggressive air or water conditions, harsh or abrasive cleaners and/or materials.
Under no circumstance shall we be held liable for personal injury or property damage resulting from improper installation
or use of this product. We will not be held liable for inconvenience caused by loss of use of this product, costs incurred
for labour or materials, removal and installation of replacement units, or any other incidental or consequential damages.
Costs relating to obtaining access for repair or replacement are the responsibility of the user.
Our obligation shall be limited to the repair or replacement of a unit (at our discretion) that may prove, by our sole
examination, to be defective under normal use and service during the warranty period.
Any failure of this product that is not traceable to a defect in material or workmanship is not covered by this warranty.
These non-warrantable items include, but are not limited to:
- Improper installation not in accordance with manufacturer’s instructions.
- Dents and/or scratches incurred during shipping, handling, or installation.
- Change in colour or nish due to chemical usage.
- Damage caused by failure to follow care and cleaning guidelines, including damage caused by the use of abrasive
cleaners.
- Alterations made to the unit by the purchaser or installer.
- Damage caused by accidental impact, re, ood, freezing, and normal wear.
- Bends and warping caused by forced connections, over-tightened ttings, and inadequate support during
installation.
- Any defects or damage to light bulbs.
This warranty does not extend to commercial and institutional installation or use.
WARRANTY CLAIM PROCEDURE
If a claimable defect occurs or replacement parts are needed, please contact our customer service team at [email protected] or
1-888-449-9194 (Service available in English and French, Monday - Friday from 8:30 am - 5 pm, EST).
Before you make your call, please ensure that you have:
- Model number or description.
- Proof of sale.
- Details regarding the defect and/or part number.
- Name(s) and address(es) of the owner and/or installer.
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