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To clean the printhead from the printer display
a. Load Letter, A4, or Legal unused plain white paper into the input tray.
b. From the printer control panel, touch or swipe down the tab at the top of the screen to open the
Dashboard, and then touch (Setup).
c. Touch Printer Maintenance, select Clean Printhead, and then follow the onscreen instructions.
2. Make sure you are using original HP cartridges.
3. Make sure you have selected the appropriate paper type and print quality.
4. Check the estimated ink levels to determine if the cartridges are low on ink. For more information, see
Check the estimated ink levels. If the cartridges are low on ink, consider replacing them.
5. Align the printhead.
To align the printhead from the printer display
a. Load Letter, A4, or Legal unused plain white paper into the input tray.
b. From the printer control panel, touch or swipe down the tab at the top of the screen to open the
Dashboard, and then touch (Setup).
c. Touch Printer Maintenance, touch Align Printhead, and then follow the onscreen instructions.
6. Print a diagnostics page if the cartridges are not low on ink.
To print a diagnostics page from the printer display
a. Load Letter, A4, or Legal unused plain white paper into the input tray.
b. From the printer control panel, touch or swipe down the tab at the top of the screen to open the
Dashboard, and then touch (Setup).
c. Touch Reports.
d. Touch Print Quality Report.
7. Review the blue, magenta, yellow, and black boxes on the diagnostics page. If you are seeing streaks in
the color and black boxes, or no ink in portions of the boxes, then automatically clean the printhead.
8. If cleaning the printhead does not solve the problem, contact HP support. Go to hp.com/support. This
website provides information and utilities that can help you correct many common printer problems. If
prompted, select your country/region, and then click All HP Contacts for information on calling for
technical support.
To improve print quality (Windows)
1. Clean printhead from the printer software.
To clean the printhead from the printer software
a. Load Letter, A4, or Legal unused plain white paper into the input tray.
b. Open the HP printer software. For more information, see Open the HP printer software (Windows).
148 Chapter 10 Solve a problem ENWW
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