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l Move files such as pictures, videos, or music to a microSD™ memory card or
a computer. See Use a micro SD card (on page55).
l Move apps to a microSD memory card if they will run there.
Reset to default settings
Caution
Resetting to factory defaults deletes all personal data and settings. To restart
your tablet without removing your stored data or customized settings, see
Restart your tablet (on page14).
1
Connect your tablet to a power outlet.
2 Tap App Settings Backup &reset Factory data reset
RESETTABLET.
3
Wait for your tablet to reset, then go through the initial setup again. See
Turn on your tablet for the first time (on page12) for more information.
Troubleshooting
What should Ido if Icannot charge my tablet?
l Make sure that your USB cable is not damaged.
l Make sure that your power adapter is connected to a working power outlet
and that your surge protector (if used) is turned on.
l Make sure that your USB cable is connected to your tablet securely. Do not
force the connector in or you may damage the port.
l If your battery was drained completely, let your tablet charge for at least an
hour before trying to turn it on.
What should I do if I can’t connect to the Internet?
l Look for a wireless signal indicator ( ) in the status bar at the top of the
screen. If there is no icon or if the icon is not filled in, you are not connected.
l Make sure that Wi-Fi is turned on.
l Make sure that you select the right network and enter the correct password.
l Turn your tablet off, then back on.
l Reset your Wi-Fi router/modem.
What should I do if I forget my password?
l If you enabled the Smart Lock to automatically unlock your tablet, make
sure that your tablet is in the place/state you designated when you set it up
(for example, near a certain Wi-Fi network or Bluetooth device). See your
User Guide for more information about the smart lock feature.
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