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If the situation allows, wait in your vehicle
until the voice connection has been estab‐
lished.
▷ The LED flashes green when a connection
to the BMW Response Center has been
established.
The BMW Response Center then makes
contact with you and takes further steps to
help you.
Even if you are unable to respond, the
BMW Response Center can take further
steps to help you under certain circum‐
stances.
For this, data is transmitted to the BMW
Response Center which serves to deter‐
mine the necessary rescue measures. E.g.,
the current position of the vehicle, if it can
be established.
Even if you can no longer hear the BMW
Response Center through the loudspeak‐
ers, the BMW Response Center may still
be able to hear you.
The BMW Response Center ends the Emer‐
gency Request.
Roadside Assistance
General information
Roadside Assistance can be reached around
the clock in many countries. You can obtain as‐
sistance there in the event of a vehicle break‐
down.
Roadside Assistance
Concept
BMW Roadside Assistance can be contacted if
assistance is needed in the event of a break‐
down.
General information
In the event of a breakdown, data on the vehi‐
cle's condition are sent directly to Roadside
Assistance.
Roadside Assistance can also be contacted via
a Check Control message, refer to page 106.
Requirements
▷ Active ConnectedDrive contract, equip‐
ment version with Intelligent emergency
call or BMW ConnectedDrive services.
▷ Cellular network reception.
▷ Ignition or standby state is switched on.
Starting Roadside Assistance
If the vehicle is equipped with Teleservices,
support is offered through Teleservice Diagno‐
sis.
Using iDrive:
1.
"ConnectedDrive"
2. "BMW Assist"
3. "BMW Roadside Assistance"
A voice connection is established.
Teleservice Diagnosis
Teleservice Diagnosis enables the wireless
transmission of detailed vehicle data that is im‐
portant for vehicle diagnosis. This data is
transmitted automatically.
A voice connection is established to Roadside
Assistance.
Starting Teleservice Help
Teleservice Help enables an in-depth diagno‐
sis of the vehicle by Roadside Assistance via
wireless transmission.
You can launch Teleservice Help by requesting
it through Roadside Assistance.
1.
Park the vehicle in a safe place.
2. Set the parking brake.
Seite 249
Breakdown assistance Mobility
249
Online Edition for Part no. 01402981298 - VI/17
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