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188
Before Use
Index
Basic Guide
Advanced Guide
Camera Basics
Auto Mode /
Hybrid Auto Mode
Other Shooting Modes
P Mode
Tv, Av, M, and C Mode
Playback Mode
Wireless Features
Setting Menu
Accessories
Appendix
Cannot add a device/destination.
● A total of 20 items of connection information can be added to the camera. Erase
unneeded connection information from the camera rst, and then add new
devices/destinations (
=
158).
● Use a computer or smartphone to register Web services (
=
145).
● To add a smartphone, rst install the dedicated application Camera Connect on
your smartphone (
=
137).
● To add a computer, rst install the software CameraWindow on your computer.
Also check your computer and Wi-Fi environment and settings (
=
140,
=
141).
● Do not use the camera near sources of Wi-Fi signal interference such as
microwave ovens or other equipment operating on the 2.4 GHz band.
● Bring the camera closer to the other device you are trying to connect to (such as
the access point), and make sure there are no objects between the devices.
Cannot connect to the access point.
● Conrm that the access point channel is set to a channel supported by the
camera (
=
213). Note that instead of auto channel assignment, it is advisable to
specify a supported channel manually.
Cannot send images.
● The destination device has insufcient storage space. Increase the storage space
on the destination device and resend the images.
● The write-protect switch of the memory card in the destination camera is set to
the locked position. Slide the write-protect switch to the unlocked position.
● RAW images cannot be sent. For images captured in both JPEG and RAW
format, only the JPEG version is sent. However, RAW images can be sent using
Image Sync.
● Images cannot be sent to CANON iMAGE GATEWAY or other Web services if
you move or rename image les or folders on the computer that received images
sent using Image Sync via an access point (
=
153). Before moving or renaming
these image les or folders on the computer, make sure the images have already
been sent to CANON iMAGE GATEWAY or other Web services.
Cannot resize images for sending.
● Images cannot be resized to be bigger than the recording pixel setting of their
original size.
● Movies cannot be resized.
A desired subject icon for an album is not displayed on the Story
Highlights home screen.
● In simple information display mode (
=
105), choose an image that shows the
name of the person for the album before accessing the Story Highlights home
screen (
=
128).
Memory Card
The memory card is not recognized.
● Restart the camera, with the memory card in it (
=
25).
Computer
Cannot transfer images to a computer.
● When attempting to transfer images to the computer via a cable, try reducing the
transfer speed as follows.
- While holding the shutter button and zoom lever toward [
], press the [ ]
button. In Playback mode, move the zoom lever toward [
], and on the next
screen, choose [B] and press the [
] button.
Wi-Fi
Cannot access the Wi-Fi menu.
● In Playback mode, the Wi-Fi menu cannot be accessed during magnied display
or index display. Switch to single-image display and try again. Similarly, the
Wi-Fi menu cannot be accessed during group playback or ltered image display
according to specied conditions. Cancel group or ltered image playback.
● The Wi-Fi menu cannot be accessed while the camera is connected to a printer,
computer, or TV via a cable. Disconnect the cable.
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