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Customer Care Center, 1-800-898-1879, www.askona.com
Problem/error Cause What to do?
There are traces
of grease (or
grease rolls) on the
clothes.
• The laundry was very greasy. • Wash the laundry again. When your laundry is
this heavily soiled, add more washing powder or
use a liquid detergent in combination with a more
powerful (longer) program.
There are still
stains on the
laundry.
• You used bleach-free liquid
detergent or powder detergent
for coloured laundry.
• Use a detergent that contains bleach.
• You selected an unsuitable
program.
• Use special stain removers.
There are white
residues of
washing powder on
the laundry.
• This is not due to poor rinsing
by your washing machine,
but rather due to phosphate-
free detergents which contain
ingredients (zeolites) for water
softening. These ingredients
may be deposited on the
laundry.
• Immediately rinse the laundry again.
• Use liquid detergents that do not contain zeolites.
• Try removing any residues with a brush.
There is powder
detergent left in
the main wash
compartment of the
detergent detergent
compartment.
• Water pressure not high
enough.
• Clean the net on the water supply hose.
• Some washing powders may
stick strongly to the detergent
compartment if it is empty.
• Choose higher water level or extra rinse (see
"Step 6 / Choose program settings").
• Wipe the detergent compartment before adding
the powder detergent.
There is
conditioner left in
the conditioner
compartment
of the detergent
compartment.
• Plug cap is not positioned
correctly or it is
clogged.
• Make sure the plug cap in the conditioner
compartment of the detergent compartment is
positioned correctly.
• Clean the plug cap (see chapter "CLEANING
AND MAINTENANCE / Cleaning the detergent
compartment").
Odour in the
washing machine
drum.
• Residues of fabric, washing
detergent, and conditioner in
the filter.
• Check if the filter is clean.
• Development of germs and
bacteria.
• Choose a self-cleaning (Drum Cleaning) program
(see "STEP 5: Choose the program").
Machine is moving
during operation.
• Feet not adjusted correctly. • Level the feet (see chapter "INSTALLATION AND
CONNECTION / Adjusting the feet").
• Transport bolts not removed. • Remove the transport bolts (see chapter
"BEFORE USING THE APPLIANCE FOR THE
FIRST TIME / Transport protection").
Machine is moving
during spinning.
• Unevenly distributed laundry
or not enough laundry.
• The washing machine will automatically decrease
the spin speed if vibration is too strong.
• Increase the amount of laundry in the washing
machine and restart the program (see "STEP 7:
Start the wash / Adding or removing laundry after
the start of the program").
Noisy (loud) drain
pump
• Drain pump filter is clogged.
• Filter housing and drain pump
impeller are clogged.
• Make sure the drain pump filter is clean.
• Make sure the filter housing is clean.
(See chapter "CLEANING AND MAINTENANCE/
Cleaning the filter")
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