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49
Customer Care Center, 1-800-898-1879, www.askona.com
ERRORS AND TROUBLESHOOTING
Disturbances from the environment (e.g. the power grid) may result in various error reports (see
Troubleshooting table). In such case:
• Switch off the appliance, wait for 1 minute, switch the appliance back on, and repeat the washing program.
• If the error persists, call an authorized service unit.
• You will be able to solve most of the problems in appliance operation by yourself (see Troubleshooting
table below).
• Repairs may only be carried out by an adequately trained person.
• Repair or any warranty claim resulting from incorrect connection or use of the washing machine shall not be
covered by the warranty. In such cases, the costs of repair shall be charged to the user.
The warranty does not cover the errors or failures resulting from disturbances from the environment
(lightning strike, power grid failures, natural disasters etc.).
Problem/error Cause What to do?
Washing machine
door does not open.
• Water level too high. • Drain the water using the Drain or Spinning
program. See "Step 5: Choose the program".
• Water temperature in the
washing machine is too high.
• Wait for the water temperature to drop and pump
out the water. If you still cannot open the door, use
the emergency door opening tool (see chapter
Manual opening of washing machine door" in this
chapter).
The machine will
not start.
• Power supply failure.
• Press the Start button to resume the program.
Washing program is
not in progress.
• Washing machine door is not
properly closed.
• Firmly press on the washing machine door until
you hear two clicks when it is closed.
• There is no voltage in the
power outlet.
• Check if the plug is connected to the power outlet
and whether there is electric current (or voltage) in
the outlet.
• Delayed start function has
been selected.
• To cancel the delayed start function, press the
Start
button and hold it for three seconds.
Washing time
is longer than
anticipated (the
time is regularly
updated on the
display unit).
• Low inlet water temperature. • Program duration can be up to 60% longer than
initially anticipated in the normal progress.
• UKS* (*unbalance system)
stability system engaged due
to unevenly distributed laundry.
• Program time is extended due to the need to
redistribute the laundry in the drum.
• Low mains voltage. • Washing machine needs more time because the
power mains voltage is too low.
• Power supply failure. • Program time is extended by the duration of the
power supply failure.
Display does not
light up.
• There is no voltage in the
appliance.
• Check if the plug is connected to the power outlet
and whether there is electric current (or voltage) in
the outlet.
The wording on the
display unit is not
in your language.
• You have not selected your
preferred language yet.
• Choose the preferred language (see "STEP 5 /
Settings / Choosing the language").
Wet laundry
("unbalance" will
appear on display)
• A small amount of laundry will
often be unevenly distributed.
• Loosen and redistribute the laundry and select the
Drain or Spinning program.
• Increase the amount of laundry in the washing
machine and restart the program (see "STEP 7:
Start the wash / Adding or removing laundry after
the start of the program").
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