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16
www.napoleongrills.com
N415-0272-AU JAN 24.18
Problem Possible Causes Soluon
Humming regulator. Normal occurrence on hot days. This is not a defect. It is caused by
internal vibraons in the regulator
and does not aect the performance
or safety of the gas grill. Humming
regulators will not be replaced.
Burners will not cross
light each other.
Dirty or corroded cross light
brackets.
Clean or replace as required.
“Paint” appears to be
peeling inside lid or
hood.
Grease build-up on inside surfaces. This is not a defect. The nish on the
lid and hood is porcelain, and will
not peel. The peeling is caused by
hardened grease, which dries into
paint-like shards, that ake o. Regular
cleaning will prevent this. See cleaning
instrucons.
Burner output on
“high” seng is
too low. (Rumbling
noise and uering
blue ame at burner
surface.)
Lack of gas.
Supply hose is pinched.
Dirty or clogged orice.
Spider webs or other maer in
venturi tube.
Universal Liqueed Petroleum Gas
regulator in “low ow” state.
Check gas level in Universal Liqueed
Petroleum Gas cylinder.
Reposion supply hose as necessary.
Clean burner orice.
Clean out venturi tube.
Ensure lighng procedure is followed
carefully. All gas grill valves must be
in the o posion when the tank valve
is turned on. Turn tank on slowly to
allow pressure to equalize. See lighng
instrucons.
Infrared burner (if
equipped) ashes
back (during operaon
the burner abruptly
makes a loud “whoosh”
sound, followed by a
connuous blow-torch
type sound and grows
dim.)
Ceramic les overloaded with
grease drippings and build-up.
Ports are clogged.
Burner overheated due to
inadequate venlaon (too much
grill surface covered by griddle or
pan.)
Cracked ceramic le.
Leaking gasket surrounding the
ceramic le, or a weld failure in the
burner housing.
Turn burner o and allow to cool for at
least two minutes. Relight burner and
burn on high for at least ve minutes
or unl the ceramic les are evenly
glowing red.
Ensure that no more than 75% of the
grill surface is covered by objects or
accessories. Turn burner o and allow
to cool for at least two minutes, then
relight.
Allow burner to cool and inspect
very closely for cracks. If any cracks
are found, contact your authorized
Napoleon dealer to order a replacement
burner assembly.
Contact your authorized Napoleon
dealer for instrucons on ordering a
replacement burner assembly.
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