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15
www.napoleongrills.com
N415-0272-AU JAN 24.18
Troubleshoong
Problem Possible Causes Soluon
Low heat / Low ame
when valve turned to
high.
For Universal Liqueed Petroleum
Gas - improper lighng procedure.
For natural gas - undersized supply
line.
For both gases - improper
preheang.
Ensure lighng procedure is followed
carefully. All gas grill valves must be
in the o posion when the tank valve
is turned on. Turn tank on slowly to
allow pressure to equalize. See lighng
instrucons.
Pipe must be sized according to
installaon code.
Preheat grill with both main burners on
high for 10 to 15 minutes.
Excessive are-ups/
uneven heat.
Sear plates installed incorrectly.
Improper preheang.
Excessive grease and ash build on
sear plates and in drip pan.
Ensure sear plates are installed with the
holes towards the front and the slots on
the boom. See assembly instrucons.
Preheat grill with both main burners on
high for 10 to 15 minutes.
Clean sear plates and drip pan regularly.
Do not line pan with aluminum foil.
Refer to cleaning instrucons.
Burners burn with
yellow ame,
accompanied by the
smell of gas.
Possible spider web or other
debris, or improper air shuer
adjustment.
Thoroughly clean burner by removing.
See general maintenance instrucons.
Open air shuer slightly according to
combuson air adjustment instrucons.
(This must be done by a qualied gas
installer.)
Flames li away from
burner, accompanied
by the smell of gas, and
possibly dicules in
lighng.
Improper air shuer adjustment. Close air shuer slightly according to
combuson air adjustment instrucons.
(This must be done by a qualied gas
installer.)
Rear and Side burners
will not light with the
igniter, but will light
with a match.
Dead baery / or installed
incorrectly.
Loose electrode wire or switch
terminal wires.
Liing ames on burner.
Replace with premium heavy duty
baery.
Check that electrode wire is rmly
pushed onto the terminal on the back
of the igniter. Check that the lead wires
from the module to the ignion switch
(if equipped) are rmly pushed onto
their respecve terminals.
Close air shuer slightly - see previous
problem.
Main burner will not
light with the igniter,
but will light with a
match.
Jet-re outlet is dirty or clogged. Clean jet-re outlet with a so bristle
brush.
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