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59 - English
Appendix
Troubleshooting
Refer to the table below when this product does not function properly. If the problem you are experiencing is not listed
below or if the instructions below do not help, turn off the product, disconnect the power cord and contact the nearest
authorized dealer or Samsung Electronics Service Centre.
Symptom Check/Remedy
You cannot eject the disc.
~
Is the power cord plugged securely into the outlet?
~
Turn off the power, and then turn it back on.
Playback does not start.
~
Check the region number of the Blu-ray/DVD disc.
A Blu-ray/DVD disc purchased from abroad may not be playable.
~
CD-ROMs and DVD-ROMs cannot be played on this product.
~
Make sure that the rating level is correct.
Playback does not start
immediately when you
press the
p
button.
~
Are you using a deformed disc or a disc with scratches on the surface?
~
Wipe the disc clean.
No sound.
~
The home cinema does not play sound during fast playback, slow playback, and
step motion playback.
~
Are the speakers connected properly? Is the speaker setup correctly customized?
~
Is the disc severely damaged?
HT-J7500W : You can only
hear sound from a few
speakers, but not all 6.
~
On certain Blu-ray/DVD discs, sound is output from the front speakers only.
~
Check if the speakers are connected properly.
~
Adjust the volume.
~
When playing audio from a CD, the radio, or a TV, the unit outputs sound to the
front speakers only.
HT-J7750W : You can only
hear sound from a few
speakers, but not all 8.
HT-J7500W : Dolby Digital
5.1 CH Surround Sound is
not produced.
~
Is there "Dolby Digital 5.1 CH" mark on the disc? Dolby Digital 5.1 CH Surround
Sound is produced only if the disc is recorded with 5.1 channel sound.
~
Is the audio language correctly set to Dolby Digital 5.1-CH in the information
display?
HT-J7750W : Dolby Digital
7.1 CH Surround Sound is
not produced.
~
Is there "Dolby Digital 7.1 CH" marked on the disc? Dolby Digital 7.1 CH Surround
Sound is produced only if the disc is recorded with 7.1 channel sound.
~
Is the audio language correctly set to Dolby Digital 7.1-CH in the information
display?
The remote control does
not work.
~
Are you operating the remote within its operational range and within the proper
angle relative to the sensor?
~
Are the batteries drained?
~
The disc is rotating but
there is no picture.
~
Picture quality is poor
and the picture is
shaking.
~
Is the TV power on?
~
Are the video cables connected properly?
~
Is the disc dirty or damaged?
~
A poorly manufactured disc may not be playable.
Audio language and
subtitles do not work.
~
The Audio Language and subtitle functions will not work if the disc does not
contain them.
HT-J7500W_J7750W-XU-ENG-0114.indd 59HT-J7500W_J7750W-XU-ENG-0114.indd 59 2015-01-14 4:18:182015-01-14 4:18:18
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